audit sumber daya manusia terhadap kinerja

SEKOLAH TINGGI ILMU EKONOMI INDONESIA
AUDIT SUMBER DAYA MANUSIA TERHADAP KINERJA KARYAWAN GUNA MEMBANGUN
KEUNGGULAN BERSAING (STUDI KASUS PADA PT. POS INDONESIA (PERSERO) KANTOR AREA VII
JAWA TIMUR)
oleh
Icmi Nisa Emiria
0910106205
Abstrak
The purpose of this research is to find out the employee’s performance at the Office of PT Pos Indonesia (Persero)
Area VII in East Java, the influence of management audit in order to improve the performance of Human
Resources, and also the advantage of the implementation of the management audit to appraise the effectiveness and
the efficiency of the Human Resources function. The result of this research shows that the implementation of
management audit in order to improve the performance of Human Resources function at the Office of PT Pos
Indonesia (Persero) Area VII East Java can be said well and has been running effectivelly and efficiently. Based on
the customer satisfaction analysis result to the service at the Office of PT Pos Indonesia (Persero) Area VII in East
Java, it can be known that the service at the Office of PT Pos Indonesia (Persero) Area VII East Java has been
graded quite well. Keywords : Audit of Human Resources, Employees’ Performance, and The Ability to Compete.
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