Sumber Daya Manusia Human Resources Untuk mewujudkan visinya sebagai perusahaan kelas dunia, Hexindo sangat menyadari pentingnya investasi di bidang sumber daya manusia. Kompetensi SDM adalah kunci yang akan mengantar Perusahaan untuk menang dalam era kompetisi yang semakin ketat. To meet its vision as a world-class company, Hexindo sees the imporance of investing in human resources (HR). The HR competence will be the key to the Company to win the competition. Modal sukses Hexindo tidak hanya disebabkan oleh kualitas produk-produknya tetapi juga karena didukung SDM terampil yang selalu mampu memberikan pelayanan memuaskan bagi pelanggannya. Hexindo's success does not lie only on the products but also on the skills of the its human resources that can provide satisfying service to the customers. Menyadari hal tersebut, Perusahaan mengelola sumber daya manusianya secara serius dengan menyelenggarakan berbagai program yang dapat memotivasi setiap karyawannya untuk terus bekerja lebih baik. Perusahaan memberikan kesempatan yang sama kepada setiap karyawan untuk berkembang maju dengan tidak membeda-bedakan suku, agama, ras maupun golongan (sara). In this regard, the Company seriously manages its human resources through the implementation of a number of programs that can motivate each of its employees to show higher productivity. The Company thus treats all employees with the same opportunity so that they can move forward, with respect to the religion, ethnic, race and group. Perusahaan juga menyelenggarakan program-program pengembangan SDM melalui berbagai jenis pelatihan yang terbagi menjadi : compulsory training dan optional training. Compulsory training merupakan program pelatihan yang jenis dan bentuknya dirancang untuk mewujudkan visi dan misi Perusahaan, sedangkan optional training merupakan jenis training yang diselenggarakan berdasarkan usulan masing-masing pimpinan baik departemen, cabang, proyek, SBH dan Representative Office Head (ROH). Optional training umumnya diselenggarakan karena tuntutan kebutuhan peningkatan performa kinerja. The Company launches training programs for the HR development, which consist of compulsory training and optional training. Compulsory training is a training program whose type and form are designed to support the realization of corporate vision and mission, whereas optional training is a training program which is held on request from each division heads, either of a department, branch, project SBH and Representative Office Head (ROH). Optional training generally takes place to meet the need for performance improvement. Di samping pelatihan terkait kepemimpinan dan pelayanan, Perusahaan juga menyelenggarakan pelatihan basic management I, II dan basic training skill (BTS) untuk menjawab tingginya kebutuhan pelayanan teknis pelanggan. Program pelatihan ini dilakukan dengan merekrut para lulusan Sekolah Teknik Menengah (STM) untuk mengikuti sembilan (9) bulan pelatihan, hingga siap dan terampil bekerja di lapangan. Besides training on leadership and service, the Company also holds trainings on basic management I, II and basic training skill (BTS) to meet the need for technical service for the customers. The training program is run by recruiting teh graduates from Engineering High School to join in a 9-month training program and prepare them for work. Berikut adalah pelatihan Non Technical Trainings yang diberikan selama tahun 2012: Below is the list of Non Technical Trainings in 2012: L a p o r a n Ta h u n a n Annual Report 2012 PT Hexindo Adiperkasa Tbk 43 44 Sumber Daya Manusia Human Resources Management Training 1. HEXINDO MIDLE MANAGEMENT PROGRAM (HMMP) • Technique Presentation • Finon • New Leadership (Orientation) Management Training 1. HEXINDO MIDLE MANAGEMENT PROGRAM (HMMP) • Technique Presentation • Finon • New Leadership (Orientation) 2. HEXINDO BASIC MANAGEMENT PROGRAM II (HBMP II) • POAC (Planning, Organizing, Actuating, Controling) 2. HEXINDO BASIC MANAGEMENT PROGRAM II (HBMP II) • POAC (Planning, Organizing, Actuating, Controling) 3. HEXINDO BASIC MANAGEMENT PROGRAM I (HBMP I) • Basic Leadership 3. HEXINDO BASIC MANAGEMENT PROGRAM I (HBMP I) • Basic Leadership Non Managerial Aspek Training • Customer service Orientation • OHSAS (ISO) • SMK 3 Non Managerial Aspek Training • Customer service Orientation • OHSAS (ISO) • SMK 3 Others Training • CSS & Admin • Orientation • Warehouse • John Deere • Part Marketing • BSC • Sosialisasi New HR Software • E-Service Improvement • E-Service Review & Evaluation Others Training • CSS & Admin • Orientation • Warehouse • John Deere • Part Marketing • BSC • Sosialisasi New HR Software • E-Service Improvement • E-Service Review & Evaluation Untuk tahun 2012, Perusahan telah menginvestasikan dana pengembangan SDM sebesar US$ 450.000. During 2012, the Company had allocated US$ 450,000 for HR development programs. PENGEMBANGAN KARIR CAREER DEVELOPMENT Setiap karyawan Hexindo memiliki kejelasan karir melalui program pengembangan karir yang kenal dengan nama career path. Melalui program ini karyawan mendapatkan kejelasan jenjang karir, dan setiap atasan telah memiliki staf yang siap menggantikan posisinya. Kompetensi staf secara berkala dinilai dan diarahkan atasannya agar dapat memenuhi standar-standar yang telah ditentukan perusahaan untuk siap menggantikan atasannya saat dibutuhkan. Each Hexindo's employee has a clear career path as the Company has a career development program called career path. In this program, the employees's have certain career path, and each manager always has staffs as his or her successors. The staff competence is assessed in periodical basis and receive coaching from their supervisor to meet the required standards for a successor whenever needed. L a p o r a n Ta h u n a n Annual Report 2012 PT Hexindo Adiperkasa Tbk Sumber Daya Manusia Human Resources Disisi lain atasan juga memiliki career path yang lebih tinggi. Supervisor dituntut segera mengembangkan diri menuju level manager, sedangkan seorang manager harus mempersiapkan diri menduduki posisi general manager (GM) dan seterusnya. On the other hand, the supervisor can expect for higher career path. A supervisor must develop himself or herself to prepare for the manager level, while a manager shall prepare for the position of general manager (GM) and next. Perusahaan juga menawarkan program promosi yang menarik agar pekerja yang berprestasi bisa merencanakan pengembangan karirnya di masa depan, meraih posisi lebih tinggi dengan jaminan penghasilan yang lebih baik. The Company can also offer an attractive promotion for the best performing employees to help them plan for their future career, achieve higher position and earn better salary. KOMPENSASI DAN APRESIASI COMPENSATION AND APPRECIATION Selain gaji pokok Perusahaan menyediakan berbagai fasilitas bagi pekerja tetap seperti : subsidi perumahan, tunjangan transportasi, kesehatan, asuransi jiwa, tunjangan tugas ke luar daerah, keanggotaan serikat buruh dan asuransi sosial. Besides receiving basic salary, the Company offers a number of faciltiies for the permanent employees, among which are: housing subsidy, transportation allowance, health coverage, life insurance, duty allowance, membership in the labor union and social insurance. Perusahaan juga terus melanjutkan berbagai program apresiasi kepada karyawan yang berkinerja baik seperti: In addition, the Company carries on the appreciation programs for the performing employees, such as: 1. Program beasiswa bagi anak-anak karyawan yang berprestasi, untuk membantu anak-anak karyawan mengembangkan bakat, kemampuan dan prestasinya. 1. Scholarship Program for the employees' performing children in order to help them develop their talents, skills and make an achievement. 2. Perusahaan juga memberikan penghargaan bagi karyawan yang setia mengabdi dan memberikan dedikasi terbaiknya bagi kemajuan Perusahaan. Penghargaan diberikan kepada para karyawan yang telah bekerja selama 10 dan 15 tahun dengan memberikan logam. 2. The Company also gives reward to loyal and dedicated employees that support the Company's growth. The reward is in the form of pure gold given to those who have worked for 10 and 15 years. JUMLAH KARYAWAN TOTAL EMPLOYEES Hexindo saat ini didukung oleh 1.621 karyawan atau bertambah sebanyak 229 orang dibandingkan tahun 2011 yakni sebanyak 1.392. Hal ini dilakukan perusahaan untuk menunjang kebutuhan bisnisnya. Hexindo is currently supported by 1,621 employees as it added 229 employees from 2011 figure, which was 1,392 employees. This addition was to support the business expansion. L a p o r a n Ta h u n a n Annual Report 2012 PT Hexindo Adiperkasa Tbk 45 46 Tata Kelola Perusahaan Good Corporate Governance Komposisi Jumlah Karyawan Berdasarkan Jabatan Tahun 2011 dan 2012 Jabatan Composition of Employees Based on Position in 2011 and 2012 Jumlah Karyawan / No. Employees Position 2011 2012 7 6 Director General Manajer 19 18 General Manager Manajer 73 89 Manager Supervisi 141 142 Supervisor Foremen 84 94 Foremen Teknisi 623 744 Technical Staff 445 528 Staffs 1.392 1.621 Total Direktur Jumlah Jumlah Karyawan Berdasarkan Tingkat Pendidikan Tahun 2011 dan 2012 Pendidikan Number of Employees by Level of Education in 2011 and 2012 Jumlah Karyawan / No. Employees Education 2011 2012 Strata 2 (S2) 19 12 Post Graduate Strata 1 (S1) 229 1170 Bachelor D3 (Diploma 3) 134 9 D3 (Diploma 3) D2 (Diploma 2) 8 7 D2 (Diploma 2) D1 (Diploma 1) 10 145 D1 (Diploma 1) SLTA 980 260 Senior High School SLTP 12 18 Junior High School 1.392 1.621 Total Jumlah L a p o r a n Ta h u n a n Annual Report 2012 PT Hexindo Adiperkasa Tbk Tata Kelola Perusahaan Good Corporate Governance TEKNOLOGI INFORMASI INFORMATION TECHNOLOGY Teknologi Informasi (TI) merupakan perangkat penunjang Information Technology (IT) is a supporting instrument dalam proses kerja maupun proses komunikasi di in the working process as well as in the communication lingkungan perusahaan, termasuk antara Kantor Pusat within the Company, including between Head Office dan Kantor Cabang. Mempertimbangkan pentingnya and Branch Offices. Considering the importance of IT TI dalam pekerjaan sehari-hari, Perseroan melakukan in the daily activities, the Company had made some sejumlah perbaikan terkait dengan infrastruktur teknologi improvements in the IT infrastructure during the period informasi perusahaan selama tahun 2012. of 2012. Di antara perbaikan yang dilakukan adalah: Among the improvements are: a. Memperbaiki jaringan TI antara Kantor Pusat ke a. Improving the IT network between the Head Office Kantor Cabang dengan menaikkan kapasitas to Branch Office by upgrading the bandwidth capacity bandwidth agar mempercepat hubungan komunikasi in order to accelerate the communication between antara Kantor Pusat dan Kantor Cabang. Head Office and Branch Office. b. Melakukan migrasi jaringan sehingga menjadi satu kesatuan dengan prinsipal perusahaan di Jepang. b. Completing network migration to make it integrated with that of the principal in Japan. c. Implementasi sistem HR dan sistem Procurement c. Implementing new HR system and Procurement baru. Upaya ini mengikuti penerapan sistem Finance system. This effort entailed the implementation of yang telah dilakukan 2 (dua) tahun sebelumnya. the Finance system which was completed two years ago. d. Implementasi CRM Sales System berbasis SalesForce.Com yang terintegrasi dengan Internal d. Implementing SAP-based accounting system to make it integrated with SAP system of Hitachi. Sales Approval System (e-Approval). L a p o r a n Ta h u n a n Annual Report 2012 PT Hexindo Adiperkasa Tbk 47 EX 2600 Penerapan prinsip-prinsip tata kelola yang konsisten dan berkelanjutan akan meningkatkan kinerja sekaligus nilai Perusahaan di mata pemegang saham, pemangku kepentingan dan masyarakat dalam jangka panjang. The consistent and sustainable implementation of the those good corporate governance principles will lead to improved performance and rising Corporate value among the shareholders, stakeholders and public in the long run. L a p o r a n Ta h u n a n Annual Report 2012 PT Hexindo Adiperkasa Tbk.