ACMF THE ASEAN CORPORATE GOVERNANCE

ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
C.1
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
The rights of stakeholders that are established by law or through mutual agreements are to be respected.
Hak-hak pemangku kepentingan yang ditetapkan oleh hukum atau melalui perjanjian bersama harus dihormati.
Does the company disclose a policy that :
Apakah perusahaan mengungkapkan kebijakan yang:
KETERSEDIAAN EVIDENCE
(BUKTI PENERAPAN)
Beri jawaban Yes atau No, bila Yes
Uraikan secara singkat bagaimana proses
penerapan kebijakannya.
C.1.1
Stipulates the existence and scope of
the company's systematic efforts to
address customer health, safety
(including security), and welfare
across the life cycle of a product
and/or service?
Menetapkan keberadaan dan cakupan
upaya sistematis perusahaan untuk
mengatasi kesehatan pelanggan,
keselamatan (termasuk keamanan),
dan kesejahteraan di seluruh siklus
hidup produk dan / atau jasa?
C.1.2
Part – C pages #
Explains supplier/contractor selection
practice?
of
# page
Yes
X
No
Yes
In the Annual Report p. 185: As our
responsibility to apply GCG to our
customers and the public and in line with
our mission to provide excellent service,
convenience, quality products and
competitive pricing, we ensure a
continuous flow of communication with our
customers. We believe that efficient and
proactive communication plays an
important role in sustaining the Company
as a going concern as well as ensuring
that quality remains up to standard.
Dalam Laporan Tahunan hal. 185:
Sebagai wujud tanggung jawab
penerapan GCG kepada pelanggan dan
masyarakat dan sejalan dengan misi Kami
untuk memberikan layanan yang terbaik,
nyaman, produk berkualitas dan harga
yang bersaing, Kami terus menjaga
komunikasi dengan para pelanggan. Kami
menyadari komunikasi yang 1ancer dan
proaktif berperan penting bagi
kelangsungan bisnis Perusahaan di
samping memastikan kualitas yang sesuai
dengan standar.
In Annual Report page 193 As our
commitment to implementing GCG and
our Integrity Pact, we manage
procurement and partnership processes
consistently, on the basis of transparency,
DISCLOSURE
(PENGUNGKAPAN)
Beri jawaban Yes atau No, bila Yes
Sebutkan media yang digunakan untuk
pengungkapan : Website, Annual Report
www.telkom.co.id (Annual Report page
Yes
185)
X
No
Yes
www.telkom.co.id (Laporan Tahunan hal
185)
www.telkom.co.id annual Report page
193
Draft ver : 00/00
Guiding Reference
OECD Principle IV (A):
The
rights
of
stakeholders that are
established by law or
through
mutual
agreements are to be
respected. In all OECD
countries, the rights of
stakeholders
are
established by law (e.g.
labour,
business,
commercial
and
insolvency laws) or by
contractual relations.
Even in areas where
stakeholder interests
are not legislated, many
firms make additional
commitments
to
stakeholders,
and
concern over corporate
and
reputation
corporate performance
often requires the
recognition of broader
interests.
Global
Reporting
Initiative:
Sustainability Report
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
(C1.1
C.15)
International
Accounting Standards
1: Presentation of
Financial Statements
accountability and fairness. Since 2004,
our procurement processes have been
conducted electronically through an eauction system using the JALINTRADE
application. With this application, the
tender and negotiation process are
entirely computerbased,making them fair
and transparent.We are continuously
improving the quality of e-procurement.
The benefits of the system are, among
others, the speed of the tender process,
the electronic selection of tender
participant according to the specified
requirements, electronic selection of the
winner, and other benefits related to
enhanced quality of the process,
reasonable prices, fairness, transparency
and absence of any intervention.
Through e-procurement, physical contact
between the vendor/partner and the
committee is minimized and all
tender activities are carried out through
the computer system, which supports
transparency by ensuring that all
vendors receive the same information.
Menjelaskan praktek seleksi pemasok
/ kontraktor?
No
Part – C pages #
of
# page
Dalam Laporan Tahunan hal 193: Sebagai
wujud komitmen penerapan GCG dan Pakta
Integritas, Telkom terus konsisten hingga saat
ini untuk mengelola proses pengadaan dan
kemitraan dengan berbasis prinsip
transparansi, akuntabilitas dan kesetaraan.
Sejak tahun 2004, proses pengadaan telah
diselenggarakan secara elektronik dengan
sistem e-auction melalui aplikasi
JALINTRADE.
Melalui penerapan aplikasi tersebut,
keseluruhan proses tender dan negosiasi
telah berbasis computer sehingga
berlangsung adil dan transparan. Kami terus
berupaya untuk meningkatkan kualitas eprocurement. Beberapa manfaat yang telah
diperoleh antara lain: kecepatan proses
www.telkom.co.id Laporan Tahunan hal
page 193
No
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
tender, penetapan calon peserta tender
secara elektronik sesuai persyaratan yang
ditentukan, pemilihan pemenang secara
elektronik, dan manfaat lainnya terkait dengan
kualitas proses yang semakin baik, kewajaran
harga, keadilan, transparansi dan mencegah
terjadinya intervensi.
Dengan e-procurement, kontak fisik antara
pemasok/mitra dengan panitia diminimalkan
dan semua kegiatan tender dilakukan dengan
sistem computer sehingga menunjang
transparansi dengan seluruh pemasok
memperoleh informasi yang sama.
C.1.3
Describes the company's systematic
efforts to assure that its value chain is
environmentally friendly or is
consistent with promoting sustainable
development?
Menjelaskan upaya sistematis
perusahaan untuk memastikan bahwa
rantai nilainya ramah lingkungan atau
Part – C pages #
of
# page
Yes
X
No
In Annual Report page 214 : Article 1 (3) of
Law No.40 year 2007 regarding Limited
Liability Companies states that “Social and
Environmental Responsibility is a Company’s
commitment to participate in sustainable
economic development to improve the quality
of life and the environment in a manner that
benefits the Company itself, the local
community, and society in general”. Further,
Article 74 of the same Law provides the
foundation for our fulfillment of our social and
environmental responsibilities, better known
as Corporate Social Responsibility (“CSR”).
Overall, our Social and Environmental
Responsibility programs in 2011 covered our
environmental conservation program, which
focused mainly on initiatives to mitigate
carbon emissions (“CO2”), the Partnership
Program and local economic empowerment,
the development of community facilities and
infrastructure, and disaster relief and
community assistance programs.
Dalam Laporan Tahunan hal 214: UndangUndang Republik Indonesia No.40 Tahun
2007 tentang Perseroan Terbatas pada pasal
1 ayat 3 menegaskan bahwa “Tanggung
Yes
www.telkom.co.id (Annual Report page
214)
www.telkom.co.id (Laporan Tahunan hal
214)
No
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
konsisten dengan program
pengembangan berkelanjutan
perusahaan?
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Jawab Sosial dan Lingkungan adalah
komitmen Perseroan untuk berperan serta
dalam pembangunan ekonomi berkelanjutan
guna meningkatkan kualitas kehidupan dan
lingkungan yang bermanfaat, baik bagi
Perseroan sendiri, komunitas setempat,
maupun masyarakat pada umumnya”. Lebih
lanjut, pasal 74 undang-undang yang sama
menjadi dasar bagi Telkom dalam
melaksanakan tanggung jawab sosial dan
lingkungan atau dalam tataran global disebut
sebagai Corporate Social Responsibility
(“CSR”).
Secara keseluruhan, kegiatan tanggung
jawab sosial dan lingkungan yang
dilaksanakan sepanjang tahun 2011,
mencakup program pelestarian lingkungan
terutama yang terkait dengan inisiatif mitigasi
emisi karbon (“CO2”), program kemitraan dan
pemberdayaan ekonomi
masyarakat, pembangunan sarana dan
prasarana untuk masyarakat, dan program
bantuan bencana alam dan bantuan
masyarakat.
Secara keseluruhan, kegiatan tanggung
jawab sosial dan lingkungan yang
dilaksanakan sepanjang tahun 2011,
mencakup program pelestarian lingkungan
terutama yang terkait dengan inisiatif mitigasi
emisi karbon (“CO2”), program kemitraan dan
pemberdayaan ekonomi
masyarakat, pembangunan sarana dan
prasarana untuk masyarakat, dan program
bantuan bencana alam dan bantuan
masyarakat.
Undang-Undang Republik Indonesia No.40
Tahun 2007 tentang Perseroan Terbatas
pada pasal 1 ayat 3 menegaskan bahwa
“Tanggung Jawab Sosial dan Lingkungan
adalah komitmen Perseroan untuk berperan
Part – C pages #
of
# page
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
serta dalam pembangunan ekonomi
berkelanjutan guna meningkatkan kualitas
kehidupan dan lingkungan yang bermanfaat,
baik bagi Perseroan sendiri, komunitas
setempat, maupun masyarakat pada
umumnya”. Lebih lanjut, pasal 74 undangundang yang sama menjadi dasar bagi
Telkom dalam melaksanakan tanggung jawab
sosial dan lingkungan atau dalam tataran
global disebut sebagai Corporate Social
Responsibility (“CSR”).
Secara keseluruhan, kegiatan tanggung
jawab sosial dan lingkungan yang
dilaksanakan sepanjang tahun 2011,
mencakup program pelestarian lingkungan
terutama yang terkait dengan inisiatif mitigasi
emisi karbon (“CO2”), program kemitraan dan
pemberdayaan ekonomi
masyarakat, pembangunan sarana dan
prasarana untuk masyarakat, dan program
bantuan bencana alam dan bantuan
masyarakat.
C.1.4
Elaborates the company's systematic
efforts to interact with the
communities in which they operate?
Yes
X
In Annual Report on page-217:
In Partnership Program and Local Economic
Empowerment
Yes
www.telkom.co.id (Annual Report page
217)
Partnership Program activities are
intended to stimulate economic growth
and develop the economic potential of
local communities. This program is
targeted at local economic activities that
are directly or indirectly related to our core
business.
menguraikan upaya sistematis
perusahaan dalam berinteraksi
dengan masyarakat di mana
perusahaan beroperasi?
Part – C pages #
of
# page
No
Dalam Laporan Tahunan hal 217:
Program Kemiitraan dan Pemberdayaan
Ekonomi Masyarakat
Berbagai kegiatan yang dijalankan dalam
program kemitraan ditujukan untuk memicu
pertumbuhan dan perkembangan potensi
ekonomi masyarakat. Adapun sasaran dari
www.telkom.co.id (Annual Report page
217)
No
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
pelaksanaan program ini adalah kegiatankegiatan ekonomi masyarakat, baik yang
berkaitan langsung maupun tidak langsung
dengan bisnis utama Telkom.
C.1.5
Directs the company's anti-corruption
programmes and procedures?
Yes
Arahan Perusahaan tentang program
dan prosedur anti korupsi?
No
Part – C pages #
of
# page
Annual Report page 152: Telkom as a
GCG Resource for the Anti Corruption
Initiative Study
Telkom was asked for its input on the
formulation of indicators and weightings
covering: commitment to the integrity of
top management, guidelines on ethics and
behavior, handling of conflicts of interest,
management of whistleblowing systems,
management of reporting the receipt of
gifts and the prohibition on giving bribes,
rule enforcement, and other initiatives
such as innovation. This reflects the high
esteem placed by the Ministry of SOEs on
our implementation of GCG and the
systems and processes we have put in
place and implemented in line with our
ethics and compliance.
Dalam Laporan Tahunan hel 152: Telkom
sebagai Nara Sumber GCG Untuk Studi
Prakarsa Anti Korupsi
Telkom diminta berpendapat dalam
penyusunan indikator dan pembobotan
yang meliputi: komitmen integritas
manajemen puncak, pedoman etika dan
perilaku, penanganan situasi konflik
kepentingan, pengelolaan sistem
pelaporan pelanggaran (whistleblowing
system), pengelolaan laporan penerimaan
hadiah dan larangan pemberian suap,
penegakan aturan, dan prakarsa lain
seperti inovasi. Hal ini mencerminkan
kepercayaan Kementerian BUMN yang
tinggi atas implementasi GCG dengan
sistem dan proses yang telah dibangun
dan dijalankan sejalan dengan etika dan
kepatuhan.
Yes
www.telkom.id (Annual Report page 152)
www.telkom.id (Laporan Tahunan hal
152)
No
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
C.1.6
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Describes how creditors' rights are
safeguarded?
Yes
Menjelaskan bagaimana hak kreditur
telah dilindungi?
No
X
In Annual report (Financial Report note 45
page 111) : As stated in Notes 18, 19, 20,
the Company is required to maintain a
certain debt to equity ratio and debt
service coverage ratio by the lenders.
During the year ended December 31,
2011 and 2010, the Company has
complied with the externally imposed
capital requirements
Dalam Laporan Tahunan ( Laporan
Keuangan catatan 45 hal 111):
Sebagaimana disajikan dalam Catatan
18,19,20, Perusahaan dipersyaratkan
untuk memelihara rasio utang terhadap
ekuitas dan rasio debt service coverage
tertentu oleh kreditur. Selama tahun yang
berakhir 31 Desember 2011 dan 2010,
Perusahaan telah mematuhi persyaratan
permodalan yang diberikan oleh pihak
eksternal.
Yes
X
No
www/telkom.co.id : (Annual Report
(Financial Report note 45 page 111)
www/telkom.co.id : (Laporan Tahunan
(Laporan Keuangan catatan 45 hal 111)
Does the company disclose the activities that it has undertaken to implement the above mentioned policies?
Apakah perusahaan mengungkapkan kegiatan yang telah dilakukan untuk melaksanakan kebijakan tersebut di atas?
C.1.7
Customer health, safety and welfare
Yes
X
Part – C pages #
of
# page
In Annual Report On Page 61-62:
Healthcare Programs
1. E mployee Health Management
We believe that improving employees’
welfare hasa positive impact on our
productivity. In support of this, Telkom
provides health services for our
employees and retirees and their
immediate family members through the
Yakes health foundation. As of December
31, 2011, a total of 130,660
employees,retirees and family members
were registered participants in the Yakes
program. This figure represents a
decrease from the previous year
Post Retirement Healthcare Telkom also
provides post-retirement healthcare
benefits for all retired employees as well
Yes
X
www.telkom.co.id (Annual Report on
Page 61-62)
OECD Principle IV (A) &
Global Reporting
Initiative
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
as their spouses and children. There are
two types of funding for these benefits:
(i) Employees who were hired before
November 1, 1995 and who served our
Company for at least 20 years are entitled
to benefits managed by the Telkom
Healthcare Foundation (“Yakes”).
Our total contributions to this healthcare
program were Rp1,101 billion, Rp991
billion and Rp361 billion respectively for
the years ended on December 31, 2009,
2010 and 2011.(ii) All other permanent
employees are entitled to a health
insurance allowance. Our contributions
to this program amounted to Rp23 billion,
Rp20 billion and Rp19 billion respectively
for the years ended on December 31,
2009, 2010 and 2011
Health, Safety and Security at Work (“K3”)
Telkom is committed to creating a safe
and healthy operational environment as
well as security for all production
resources, process and equipment. This
commitment is realized through our
Health, Safetyand Security at Work (“K3”)
program. Since 2009, our K3 management
has been focused on achieving zero
accidents. This program is based
on the K3 provisions and regulations of
the local Labor Office and is evaluated
annually.In 2009, a K3 survey was carried
out in conjunction with the Telkom’s
Employee Opinion Survey (“TEOS”). The
K3 Survey was the first of its kind
ever undertaken to determine whether we
have provided a working environment that
is at par with requirements. Our score on
that K3 survey was 77.7%, or
satisfactory”. Our success in managing K3
has been widely recognized, with the most
recent achievement being the 6 (six)
awards in 2011.
Part – C pages #
of
# page
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
kesehatan, keselamatan dan
kesejahteraan Pelanggan
No
Yes
X
Part – C pages #
of
# page
Dalam Laporan Tahunan hal 61-62:
Program Pelayanan Kesehatan
1. Pengelolaan Kesehatan Karyawan
Dalam rangka peningkatan kesejahteraan
karyawan yang diharapkan berdampak
pada perbaikan produktivitas Perusahaan,
Telkom menyediakan layanan kesehatan
bagi karyawan dan pensiunan beserta
keluarga intinya yang dikelola oleh
Yayasan Kesehatan (“Yakes”) Telkom.
Hingga 31 Desember 2011, total
karyawan dan pensiunan beserta
keluarga intinya yang menjadi peserta
layanan kesehatan Yakes Telkom
mencapai 130.660 orang.Angka ini
menurun dibanding tahun sebelumnya,
salah satunya karena karyawan yang
bersangkutan meninggal atau umur
progresifnya diluar batas usia
yang telah ditetapkan.Pelayanan
Kesehatan Pasca Kerja Perhatian Telkom
terhadap kesejahteraan karyawan
juga berlanjut hingga karyawan memasuki
masa pensiun, yaitu di antaranya dengan
menyediakan jaminan kesehatan untuk
seluruh karyawan yang telah pensiun,
termasuk istri atau suami dan anak.
Telkom dalam hal ini menyediakan dua
jenis pendanaan untuk jaminan kesehatan
pensiun, yakni:
:(i) bagi karyawan yang diangkat sebagai
calon pegawai sebelum tanggal 1
November 1995 dan memiliki masa kerja
lebih dari 20 tahun, mereka berhak
mengikuti jaminan layanan kesehatan
yang dikelola oleh Yakes. Kontribusi
Telkom terhadap pelaksanaan program ini
sebesar Rp1.101 miliar, Rp991 miliar dan
Rp361 miliar masing-masing untuk tahuntahun yang berakhir pada tanggal 31
Desember 2009, 2010dan 2011.
(ii) bagi semua karyawan tetap lainnya,
berhak memperoleh layanan kesehatan
dalam bentuk tunjangan asuransi. Telkom
memberikan kontribusi masing-masing
sebesar Rp23 miliar,Rp20 miliar dan Rp19
No
www.telkom.co,id (Laporan Tahunan hal
61-82)
Yes
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
C.1.8
Part – C pages #
PART
BAGIAN
C
C
Supplier/contractor selection and
criteria
of
# page
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
miliar untuk tahun-tahun yang berakhir
pada tanggal 31 Desember 2009,
2010 dan 2011 untuk menjalankan
program ini
G.Keselamatan, Kesehatan dan
Keamanan Lingkungan Kerja (“K3”)
Telkom berkomitmen untuk mewujudkan
keselamatan, kesehatan dan keamanan
dalam lingkungan operasional serta
pengamanan terhadap sumber daya,
proses, dan alat produksi dan
lingkungan kerja yang diwujudkan melalui
penerapan program Keselamatan,
Kesehatan dan Keamanan Lingkungan
Kerja (K3). Sejak 2009, pengelolaan K3
difokuskan untuk mencapai tingkat
kecelakaan nihil atau zero accident.
Program ini diselenggarakan berdasarkan
peraturan ketenagakerjaan dan aturan K3
Dinas Tenaga Kerja setempat serta
dievaluasi dan dinilai setiap tahun.
Pada tahun 2009, survei K3
diselenggarakan bersamaan dengan
survei pendapat karyawan Telkom.
Survei K3 ini merupakan survei pertama
yang dilakukan untuk mengetahui apakah
lingkungan kerja karyawan sudah
memenuhi kriteria yang ditentukan. Hasil
survei K3 tersebut menunjukkan Telkom
memperoleh skor 77,7% yang
dikategorikan sebagai “Cukup Baik”.
Keberhasilan Kami dalam pelaksanaan K3
telah diakui secara luas dengan prestasi
terkini mendapatkan enam
penghargaan pada tahun 2011.
In Annual Report on page 193 As our
commitment to implementing GCG and
our Integrity Pact, we manage
procurement and partnership processes
consistently, on the basis of transparency,
accountability and fairness. Since 2004,
our procurement processes have been
conducted electronically through an eauction system using the JALINTRADE
application. With this application, the
tender and negotiation process are
www.telkom.id ( Annual Report on page
193)
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
entirely computerbased,making them fair
and transparent.We are continuously
improving the quality of e-procurement.
The benefits of the system are, among
others, the speed of the tender process,
the electronic selection of tender
participant according to the specified
requirements, electronic selection of the
winner, and other benefits related to
enhanced quality of the process,
reasonable prices, fairness, transparency
and absence of any intervention.
Through e-procurement, physical contact
between the vendor/partner and the
committee is minimized and all
tender activities are carried out through
the computer system, which supports
transparency by ensuring that all
vendors receive the same information.
seleksi dan kriteria Pemasok /
kontraktor
No
Part – C pages #
of
# page
Dalam Laporan Tahunan hal 193: Sebagai
wujud komitmen penerapan GCG dan Pakta
Integritas, Telkom terus konsisten hingga saat
ini untuk mengelola proses pengadaan dan
kemitraan dengan berbasis prinsip
transparansi, akuntabilitas dan kesetaraan.
Sejak tahun 2004, proses pengadaan telah
diselenggarakan secara elektronik dengan
sistem e-auction melalui aplikasi
JALINTRADE.
Melalui penerapan aplikasi tersebut,
keseluruhan proses tender dan negosiasi
telah berbasis computer sehingga
berlangsung adil dan transparan. Kami terus
berupaya untuk meningkatkan kualitas eprocurement. Beberapa manfaat yang telah
diperoleh antara lain: kecepatan proses
tender, penetapan calon peserta tender
secara elektronik sesuai persyaratan yang
ditentukan, pemilihan pemenang secara
elektronik, dan manfaat lainnya terkait dengan
kualitas proses yang semakin baik, kewajaran
harga, keadilan, transparansi dan mencegah
www.telkom.co.id (laporan Tahunan hal
193)
No
Draft ver : 00/00
ACMF
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PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
terjadinya intervensi.
Dengan e-procurement, kontak fisik antara
pemasok/mitra dengan panitia diminimalkan
dan semua kegiatan tender dilakukan dengan
sistem computer sehingga menunjang
transparansi dengan seluruh pemasok
memperoleh informasi yang sama.
C.1.9
Environment-friendly value chain
Yes
X
rantai nilai yang ramah lingkungan
No
Part – C pages #
of
# page
In Annual Report page 214: Our
commitment to environmental responsibility is
executed through various programs, both in
our own internal environment and in the
community. We bear full responsibility for the
environmental impact of our operations, and
seek to keep it as low as possible. As a result,
we need to ensure that we implement
environmentally friendly practices in all our
operational activities. This is done not only to
comply with the laws and regulations, but
even more importantly to abide by universal
ethics, norms, and standards in dealing with
climate change issues.
Dalam laporan Tahunan hal 214:Komitmen
Kami untuk bertanggung jawab terhadap
lingkungan dilaksanakan melalui berbagai
program, baik di lingkungan internal maupun
di lingkungan masyarakat. Dampak
lingkungan yang timbul akibat operasional
Perusahaan harus ditekan serendah mungkin
dan Kami bertanggung jawab atas dampak
tersebut. Oleh sebab itu, praktik ramah
lingkungan harus dilaksanakan di setiap
kegiatan operasi Perusahaan. Hal ini
dijalankan bukan saja dalam rangka mentaati
ketentuan dan peraturan perundangundangan, tetapi lebih jauh dari itu, untuk
mengikuti etika, norma, dan standar yang
berlaku secara universal terutama dalam
mengatasi perubahan iklim.
Yes
X
www.telkom.co.id (Annual Report page
214)
www.telkom.id (Laporan Tahunan hal
214)
No
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C.1.10
PART
BAGIAN
C
C
Interaction with the communities
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Yes
In Partnership Program and Local Economic
Empowerment Partnership Program
Yes
www.telkom.co.id (Annual Report page
217)
activities are intended to stimulate
economic growth and develop the
economic potential of local communities.
This program is targeted at local economic
activities that are directly or indirectly
related to our core business.
Interaksi dengan
komunitas/masyarakat
No
C.1.11
Part – C pages #
Anti-corruption programmers and
procedures
of
# page
Yes
Dalam Laporan Tahunan hal 217:
Program Kemiitraan dan Pemberdayaan
Ekonomi Masyarakat
Berbagai kegiatan yang dijalankan dalam
program kemitraan ditujukan untuk
memicu pertumbuhan dan perkembangan
potensi ekonomi masyarakat. Adapun
sasaran dari pelaksanaan program ini
adalah kegiatan-kegiatan ekonomi
masyarakat, baik yang berkaitan langsung
maupun tidak langsung dengan bisnis
utama Telkom.
Annual Report page 152: Telkom as a
GCG Resource for the Anti Corruption
Initiative Study
Telkom was asked for its input on the
formulation of indicators and weightings
covering: commitment to the integrity of
top management, guidelines on ethics and
behavior, handling of conflicts of interest,
management of whistleblowing systems,
management of reporting the receipt of
gifts and the prohibition on giving bribes,
rule enforcement, and other initiatives
such as innovation. This reflects the high
esteem placed by the Ministry of SOEs on
our implementation of GCG and the
systems and processes we have put in
place and implemented in line with our
ethics and compliance.
www.telkom.co.id (Annual Report page
217)
No
Yes
www.telkom.id (Annual Report page 152)
Draft ver : 00/00
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
prosedur dan program Anti-korupsi
No
Yes
C.1.12
Part – C pages #
www.telkom.id (Laporan Tahunan hal
152)
No
Yes
Creditors' rights
In Annual report (Financial Report note 45
page 111) : As stated in Notes 18, 19, 20,
the Company is required to maintain a
certain debt to equity ratio and debt
service coverage ratio by the lenders.
During the year ended December 31,
2011 and 2010, the Company has
complied with the externally imposed
capital requirements
www/telkom.co.id : (Annual Report
(Financial Report note 45 page 111)
Hak Kreditur
Dalam Laporan Tahunan ( Laporan
Keuangan catatan 45 hal 111):
Sebagaimana disajikan dalam Catatan
18,19,20, Perusahaan dipersyaratkan
untuk memelihara rasio utang terhadap
ekuitas dan rasio debt service coverage
tertentu oleh kreditur. Selama tahun yang
berakhir 31 Desember 2011 dan 2010,
Perusahaan telah mematuhi persyaratan
permodalan yang diberikan oleh pihak
eksternal.
www/telkom.co.id : (Laporan Tahunan
(Laporan Keuangan catatan 45 hal 111)
No
C.1.13
Dalam Laporan Tahunan hel 152: Telkom
sebagai Nara Sumber GCG Untuk Studi
Prakarsa Anti Korupsi
Telkom diminta berpendapat dalam
penyusunan indikator dan pembobotan
yang meliputi: komitmen integritas
manajemen puncak, pedoman etika dan
perilaku, penanganan situasi konflik
kepentingan, pengelolaan sistem
pelaporan pelanggaran (whistleblowing
system), pengelolaan laporan penerimaan
hadiah dan larangan pemberian suap,
penegakan aturan, dan prakarsa lain
seperti inovasi. Hal ini mencerminkan
kepercayaan Kementerian BUMN yang
tinggi atas implementasi GCG dengan
sistem dan proses yang telah dibangun
dan dijalankan sejalan dengan etika dan
kepatuhan.
Does the company have a separate
Yes
X
of
# page
There www.telkom.co.id website, Annual
Reports and reports t and Sustainability
No
Yes
www.telkom.co.id ( Annual Report, and
X
Draft ver : 00/00
OECD Principle V (A):
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C.2
PART
BAGIAN
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
corporate social responsibility (CSR)
report/section or sustainability
report/section?
Report
Sustainability Report
Apakah perusahaan memiliki bagian /
Laporan terpisah terkait Tanggung
jawab Sosial Perusahaan (CSR)
maupun laporan keberlanjutan?
Ada di website www.telkom.co.id,
tentang Laporan Tahunan dan laporan t
dan Laporan Keberlanjutan
www.telkom.co.id ( Laporan Tahunan dan
Laporan, Sustainability Report)
No
No
Disclosure
should
include, but not be
limited to, material
information on: (7)
Issues
regarding
employees and other
stakeholders.
Companies
are
encouraged to provide
information on key
issues
relevant
to
employees and other
stakeholders that may
materially affect the
long-term sustainability
of the company.
Where stakeholder interests are protected by law, stakeholders should have the opportunity to obtain effective redress for
Part – C pages #
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PART
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
violation of their rights.
Bila kepentingan stakeholder yang dilindungi oleh hukum, para pemangku kepentingan harus memiliki kesempatan untuk
mendapatkan ganti rugi yang efektif atas pelanggaran hak-hak mereka.
KETERSEDIAAN EVIDENCE
(BUKTI PENERAPAN)
C.2.1
Does the company provide contact
details via the website or annual
report which stakeholders (e.g.
customers, suppliers, general public
etc) can use to voice their concerns
and/or complaints for possible
violation of their rights?
Apakah perusahaan menyediakan
kontak melalui website atau laporan
tahunan
dimana
stakeholder
(pelanggan, pemasok, masyarakat
umum dll) dapat menggunakan untuk
menyuarakan keprihatinan mereka
dan / atau keluhan kaitannya dengan
kemungkinan pelanggaran atas hakhak mereka?
C.3
Beri jawaban Yes atau No, bila Yes
Uraikan secara singkat bagaimana proses
penerapan kebijakannya.
Investor Relations
Yes
Grha Citra Caraka Lantai 5
X
Jl. Jend. Gatot Subroto Kav. 52
Jakarta 12710
Tel. : (62-21) 521 5109
Fax. : (62-21) 522 0500
e-mail : [email protected]
www.telkom.co.id
No
Investor Relations
Grha Citra Caraka Lantai 5
Jl. Jend. Gatot Subroto Kav. 52
Jakarta 12710
Tel. : (62-21) 521 5109
Fax. : (62-21) 522 0500
e-mail : [email protected]
www.telkom.co.id
DISCLOSURE
(PENGUNGKAPAN)
Yes
Beri jawaban Yes atau No, bila Yes
Sebutkan media yang digunakan untuk
pengungkapan : Website, Annual Report
www.telkom.co.id (Annual Report)
X
www.telkom.co.id (Laporan Tahunan)
No
Performance-enhancing mechanisms for employee participation should be permitted to develop.
Meningkatkan kinerja mekanisme partisipasi karyawan harus diijinkan untuk berkembang.
Part – C pages #
of
# page
Draft ver : 00/00
Guiding Reference
OECD Principle IV (B):
Where stakeholder
interests are protected
by law, stakeholders
should have the
opportunity to obtain
effective redress for
violation of their rights.
The governance
framework and
processes should be
transparent and not
impede the ability of
stakeholders to
communicate and to
obtain redress for the
violation of rights.
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
KETERSEDIAAN EVIDENCE
(BUKTI PENERAPAN)
Beri jawaban Yes atau No, bila Yes
Uraikan secara singkat bagaimana proses
penerapan kebijakannya.
C.3.1
Does the company explicitly disclose
the health, safety and welfare policy
for its employees?
Yes
X
In Annual Report on page 62: Employee
Health Management We believe that
improving employees’ welfare has a
positive impact on our productivity. In
support of this, Telkom provides health
services for our employees and retirees
and their immediate family members
through the Yakes health foundation. As
of December 31, 2011, a total of 130,660
employees, retirees and family members
were registered participants in the Yakes
program. This figure represents a
decrease from the previous year among
other matters due to the expiry of Yakes
membership as a result of death or
exceeding the stipulated age limit.
DISCLOSURE
(PENGUNGKAPAN)
Beri jawaban Yes atau No, bila Yes
Sebutkan media yang digunakan untuk
pengungkapan : Website, Annual Report
www.telkom.id (Annual Report page 62)
Yes
X
Health, Safety and Security at Work (“K3”)
Telkom is committed to creating a safe
and healthy operational environment as
well as security for all production
resources, process and equipment. This
commitment is realized through our
Health, Safety and Security at Work (“K3”)
program.
Since 2009, our K3 management has
been focused on achieving zero
accidents. This program is based on the
K3 provisions and regulations of the local
Labor Office and is evaluated annually.
Apakah perusahaan secara eksplisit
mengungkapkan kebijakan kesehatan,
keselamatan dan kesejahteraan bagi
karyawannya?
Part – C pages #
of
# page
www.telkom.id (laporan Tahunan hal 62)
Dalam Laporan Tahunan hal 62 :
Pengelolaan Kesehatan Karyawan
No
Dalam rangka peningkatan kesejahteraan
karyawan yang diharapkan berdampak pada
perbaikan produktivitas Perusahaan, Telkom
menyediakan layanan kesehatan bagi
karyawan dan pensiunan beserta keluarga
intinya yang dikelola oleh Yayasan Kesehatan
No
Draft ver : 00/00
Guiding Reference
OECD Principle IV (C):
Performance-enhancing
mechanisms
for
employee participation
should be permitted to
develop. In the context
of
corporate
governance,
performance-enhancing
mechanisms
for
participation
may
benefit
companies
directly as well as
indirectly through the
readiness by employees
to invest in firm specific
skills. Firm specific skills
are
those
skills/competencies
that are related to
production technology
and/or organizational
aspects that are unique
to a firm. Examples of
mechanisms
for
employee participation
include:
employee
representation
on
boards; and governance
processes
such
as
councils that consider
employee viewpoints in
certain key decisions.
ACMF
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PART
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C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
(“Yakes”) Telkom. Hingga 31 Desember 2011,
total karyawan dan pensiunan beserta
keluarga intinya yang menjadi peserta
layanan kesehatan Yakes Telkom mencapai
130.660 orang.
With
respect
to
performance-enhancing
mechanisms, employee
stock ownership plans
or other profit sharing
mechanisms are to be
found
in
many
countries.
Keselamatan, Kesehatan dan Keamanan
Lingkungan Kerja (“K3”)
Telkom berkomitmen untuk mewujudkan
keselamatan, kesehatan dan keamanan
dalam lingkungan operasional serta
pengamanan terhadap
sumber daya, proses, dan alat produksi dan
lingkungan kerja yang diwujudkan melalui
penerapan program Keselamatan, Kesehatan
dan Keamanan Lingkungan Kerja (K3).
Sejak 2009, pengelolaan K3 difokuskan untuk
mencapai tingkat kecelakaan nihil atau zero
accident. Program ini diselenggarakan
berdasarkan peraturan ketenagakerjaan dan
aturan K3 Dinas Tenaga Kerja setempat serta
dievaluasi dan dinilai setiap tahun.
C.3.2
Does the company publish health,
safety and welfare records of its
employees?
Apakah
perusahaan
menerbitkan
catatan kesehatan, keselamatan dan
kesejahteraan karyawan?
Part – C pages #
of
# page
Yes
X
No
In Annual Report on page 62: In 2009, a K3
survey was carried out in conjunction with the
Telkom’s Employee Opinion Survey (“TEOS”).
The K3 Survey was the first of its kind ever
undertaken to determine whether we have
provided a working environment that is at par
with requirements. Our score on that K3
survey was 77.7%, or “satisfactory”. Our
success in managing K3 has been widely
recognized, with the most recent achievement
being the 6 (six) awards in 2011.
Pada tahun 2009, survei K3 diselenggarakan
bersamaan dengan survei pendapat
karyawan Telkom. Survei K3 ini merupakan
survei pertama yang dilakukan untuk
mengetahui apakah lingkungan kerja
Yes
X
www.telkom.co.id (Annual report page
62)
www.telkom.id (Laporan Tahunan hal 62)
No
Draft ver : 00/00
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Five areas of the OECD Principles :
(ASEAN Capital
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BAGIAN
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
karyawan sudah memenuhi kriteria yang
ditentukan. Hasil survei K3 tersebut
menunjukkan Telkom memperoleh skor
77,7% yang dikategorikan sebagai “Cukup
Baik”.
Keberhasilan Kami dalam pelaksanaan K3
telah diakui secara luas dengan prestasi
terkini mendapatkan enam penghargaan pada
tahun 2011.
C.3.3
Part – C pages #
Does the company have training and
development programmes for its
employees?
of
# page
Yes
X
In Annual Report on page 56: HR
Competency Development
Our Human Capital competency development
strategy is articulated in our Human Capital
Master Plan 2011 – 2015, which is updated
every year to adjust to the dynamics of our
business. Its implementation is aligned with
our business strategy, which refers to our
Corporate Strategic Scenario (“CSS”), Master
Plan for Human Capital (“MPHC”), Training
Needs Analysis (“TNA”), our organizational
transformation as well as the Company’s
financial condition.
We have also adopted a Competency-Based
Human Resources Management (“CBHRM”)
approach to assess our existing human
resource competencies. The CBHRM model
comprises Core Competencies (values),
Generic Competencies (personal qualities),
and Specific Competencies (skills and
knowledge). These models continued to be
developed and improved in support of fair and
transparent employee competence
evaluation. The competencies needed by the
Company are specified in our competency
directory, which is regularly updated to keep
pace with changes in our business. With the
application of our core values, i.e.
Commitment to the Long Term, Customer
First, Caring Meritocracy, Co- Creation of
Win-Win Partnerships and Collaborative
Yes
www.telkom.id (Annual Report page 56)
X
Draft ver : 00/00
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Innovation, collectively known as Telkom 5C,
we have also updated a number of the skills
and knowledge competencies in the
competency directory to reflect the
transformation of our business portfolio to
TIME
Apakah perusahaan memiliki program
pelatihan dan pengembangan bagi
karyawan?
Part – C pages #
of
# page
No
Dalam Laporan Tahunan hal 56
:Pengembangan Kompetensi SDM
Telkom telah menetapkan strategi
pengembangan kompetensi Human Capital
yang dituangkan dalam Master Plan Human
Capital 2011 – 2015, yang senantiasa
diperbaharui setiap tahunnya guna
menyesuaikan dengan dinamika bisnis
Perusahaan. Pelaksanaannya juga
diselaraskan dengan strategi bisnis yang
berdasarkan kepada Corporate Strategic
Scenario (“CSS”), Master Plan for Human
Capital (“MPHC”), Training Needs Analysis
(“TNA”), transformasi organisasi serta situasi
keuangan Perusahaan. Selain itu, Telkom
juga menerapkan pendekatan
Competency Based Human Resources
Management (”CBHRM”) dalam rangka
penilaian terhadap kompetensi SDM yang
ada. Model CBHRM terdiri atas Core
Competency (values), Generic Competency
(Personal Quality), dan Specific Competency
(Skill & Knowledge). Ketiga model ini
dikembangkan dan disempurnakan untuk
mendukung penilaian kemampuan pegawai
secara adil dan transparan.
Telkom memiliki direktori kompetensi yang
memuat daftar kompetensi yang diperlukan
perusahaan yang senantiasa diperbaharui
agar mampu menyesuaikan dengan dinamika
lingkungan bisnis Perusahaan. Dengan
penerapan nilai Perusahaan (core values),
yaitu Commitment to Long Term, Customer
First, Caring Meritocracy, Co-Creation of Win-
www.telkom.co.id ( Laporan Tahunan hal
56)
No
Draft ver : 00/00
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Five areas of the OECD Principles :
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PART
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Win Partnership, dan Collaborative Innovation
atau disebut Telkom 5C. Perusahaan pun
menyesuaikan sejumlah kompetensi yang
terdapat dalam direktori kompetensi
keterampilan dan pengetahuan agar sesuai
dengan perubahan portfolio bisnis
perusahaan menjadi TIME.
C.3.4
Does the company publish records of
training and development
programmes for its employees?
Apakah perusahaan menerbitkan
catatan program pelatihan dan
pengembangan bagi karyawan?
Part – C pages #
of
# page
Yes
X
No
In Annual Report on page 57: A total of
11,874 employees were trained in relation to
Shifting Competencies and Developing
Competencies during 2011. Under the
Shifting Competencies program, 3,864
employees were trained on
Telecommunications, 6,362 employees were
trained on Information, 3,266 employees were
trained on Media and Edutainment, both in
Indonesia and abroad.
The Developing Competencies program
consisted of Leadership & Talent
Development, attended by 3,172 employees,
Telkom’s New Culture (1,714 employees),
Telkom Group Synergy (450 employees),
Education program (3 employees),
Certification Program (161 employees) and
Core Functions (11,874 employees). Selected
employees who participate in the overall
development of competency or training
programs determined by Company’s interest
and employee necessitates with respect to
gender equality.
Telkom spent Rp157.0 billion to its education
and training program in 2011, or an average
Rp7.9 million for each employee participating
in the program.
Dalam Laporan Tahunan hal 57: Sebanyak
11.874 karyawan telah mengikuti kompetensi
perubahan dan kompetensi pengembangan
selama tahun 2011. Dalam program pelatihan
kompetensi perubahan, sebanyak 3.864
Yes
X
www.telkom.co.id (Annual Report page
57)
www.telkom.id (Laporan Tahunan hal 57)
No
Draft ver : 00/00
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(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
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C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
karyawan mengikuti program Telekomunikasi,
6.362 karyawan mengikuti program Informasi,
3.266 karyawan mengikuti program Media
serta program Edutainment, baik di dalam
maupun luar negeri.
Kemudian program pengembangan
kompetensi yang terdiri dari Pengembangan
bakat dan kepemimpinan diikuti sebanyak
3.172 karyawan, Telkom New Culture diikuti
1.714 karyawan, Synergy Telkom Group
diikuti 450 karyawan, program Edukasi diikuti
3 karyawan, program sertifikasi diikuti 161
karyawan dan Core Function diikuti 11.874
karyawan. Penetapan keikutsertaan karyawan
dalam keseluruhan program pengembangan
kompetensi atau pelatihan tersebut ditentukan
oleh kebutuhan Perusahaan dan karyawan
dengan memperhatikan kesetaraan gender.
Untuk pelaksanaan program pelatihan dan
pendidikan selama tahun 2011, Telkom
mengeluarkan Rp157,0 miliar atau rata-rata
sebesar Rp7,9 juta per karyawan yang
mengikuti program tersebut.
Part – C pages #
of
# page
Draft ver : 00/00
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(ASEAN Capital
Markets Forum)
Implementation Plan
C.3.5
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Does
the
company
have
a
reward/compensation policy that
accounts for the performance of the
company beyond short-term financial
measures?
Yes
X
No
Apakah perusahaan memiliki kebijakan
penghargaan / kompensasi atas kinerja
perusahaan yang dihitung tidak hanya
berdasarkan ukuran pencapaian angka
keuangan dalam jangka pendek?
Part – C pages #
of
# page
In Annual Report on page 58:
Competitive Remuneration
Telkom offers a competitive remuneration
package that reflects market prices as well
as the prevailing regulations, and consists
of a basic salary and certain allowances,
bonuses and benefits, including a pension
program postretirement health care plan,
health benefits for themselves and certain
immediate family members, and housing
allowance and other benefits, including
those related to their work unit. The
remuneration package is regularly
evaluated to ensure that it keeps pace
with market movements in salaries.
Bonuses are budgeted in advance and
paid out in the year following that in which
they were accrued. The total bonuses paid
in a year ranged from Rp236 billion to
Rp518 billion over the last five years.
Bonuses accrued in 2011 will be paid to
all employees following the completion of
our 2011 audited financial statement and
the approval of the 2011 GMS.
Dalam Laporan Tahunan hal 58:
Remunerasi yang Kompetitif
Telkom memberikan paket remunerasi
yang kompetitif sesuai peraturan yang
berlaku dan harga pasar, yang terdiri dari
gaji pokok dan gaji terkait dengan
tunjangan, bonus dan berbagai fasilitas,
termasuk program pensiun dan program
pelayanan kesehatan pasca kerja,
tunjangan kesehatan karyawan dan
beberapa anggota keluarga inti, bantuan
perumahan dan fasilitas lainnya, juga
yang terkait dengan kinerja unit. Paket
remunerasi ini senantiasa dievaluasi agar
pergerakan gaji karyawan sesuai dengan
harga pasar. Untuk pemberian bonus,
Perusahaan umumnya telah membuat
anggaran namun baru akan
mendistribusikannya pada tahun
berikutnya setelah bonus tersebut diakui
Yes
www.telkom.id (Annual Report page 58)
X
No
www.telkom.co.id (Laporan Tahunan hal
58)
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
(accrued). Dalam kurun lima tahun
terakhir, Perusahaan telah membayarkan
bonus tahunan berkisar antara Rp236
miliar sampai Rp518,0 miliar. Terkait
pemberian bonus 2011, Perusahaan akan
berpegang pada penyelesaian audit atas
Laporan Keuangan 2011 serta
persetujuan dari RUPS 2011.
Part – C pages #
of
# page
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
C.4
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Stakeholders including individual employee and their representative bodies, should be able to freely communicate their concerns
about illegal or unethical practices to the board and their rights should not be compromised for doing this.
Stakeholder termasuk karyawan individu dan badan-badan perwakilan mereka, harus dapat bebas berkomunikasi keprihatinan
mereka tentang praktik ilegal atau tidak etis untuk papan dan hak-hak mereka tidak boleh dikompromikan untuk melakukannya.
KETERSEDIAAN EVIDENCE
(BUKTI PENERAPAN)
Beri jawaban Yes atau No, bila Yes
Uraikan secara singkat bagaimana proses
penerapan kebijakannya.
C.4.1
Does the company have procedures
for
complaints
by
employees
concerning
illegal
(including
corruption) and unethical behaviour?
Apakah perusahaan memiliki prosedur
pengaduan oleh karyawan mengenai
tindakan ilegal (termasuk korupsi) dan
perilaku yang tidak etis?
Part – C pages #
of
# page
Yes
X
No
In Annual Report on page 165-166:
Application of the Whistleblower Program
As part of our entity level controls, since
2006, we have had a whistleblower
program, which is designed to
accommodate, investigate and follow up
complaints from Telkom Group employees
and third parties while maintaining the
confidentiality of the reporter. The
whistleblower program, which is managed
by the Audit Committee, was established
by a BoC Decree and ratified by a BoD
Decree. The Audit Committee will follow
up complaints from Telkom Group
employees and from third parties related
to:
• Accounting and Auditing.
• Rule Violations.
• Fraud and/or suspected corruption.
• Code of Ethics.
Dalam Laporan Tahunan hal 165-166:
Penerapan Program Whistleblower
Sebagai bagian dari entity level control,
sejak tahun 2006 Telkom telah
menerapkan program whistleblower yang
dirancang untuk mengakomodasi,
menginvestigasi, dan menindaklanjuti
DISCLOSURE
(PENGUNGKAPAN)
Beri jawaban Yes atau No, bila Yes
Sebutkan media yang digunakan untuk
pengungkapan : Website, Annual Report
www.telkom.co.id (Annual Report page
Yes
165-166)
Guiding Reference
X
No
www.telkom.co.id (laporan Tahunan hal
165-166)
Draft ver : 00/00
OECD Principle IV (E):
Stakeholders, including
individual employees
and their
representative bodies,
should be able to freely
communicate their
concerns about illegal
or unethical practices
to the board and their
rights should not be
compromised for doing
this.
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
PART
BAGIAN
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
pengaduan dari karyawan Telkom Group
dan dari pihak ketiga dengan tetap
menjaga kerahasiaan pelapor. Penerapan
program whistleblower yang dikelola oleh
Komite Audit ditetapkan dengan
Keputusan Dewan Komisaris dan
diratifikasi dengan Keputusan Direksi.
Komite Audit akan menindaklanjuti
pengaduan yang berasal dari karyawan
Telkom Group dan dari pihak ketiga yang
berkaitan dengan:
• Akuntansi dan Auditing.
• Pelanggaran Peraturan.
• Kecurangan dan/atau dugaan korupsi.
• Kode Etik.
C.4.2
Part – C pages #
Does the company have a policy or
procedures to protect an
employee/person who reveals
illegal/unethical behavior from
retaliation?
Yes
Apakah perusahaan memiliki kebijakan
atau prosedur untuk melindungi
karyawan / orang yang
mengungkapkan perilaku ilegal / tidak
etis dari balas dendam?
No
of
# page
X
In Annual Report on page 165 :
Whistleblower
The Committee has formulated
whistleblower procedures regarding
accounting, internal controls and auditing
matters, including procedures to ensure
employee confidentiality and the
anonymous submission of concerns in
accordance with Bapepam Regulation
No.: IX.1.5 and Section 301 of the
Sarbanes-Oxley Act of 2002 regarding
Public Company Audit Committees.
Yes
Dalam Laporan Tahunan hal 165:
Whistleblower:
Komite telah menyusun prosedur untuk
menerima dan menangani pengaduan
yang berkaitan dengan masalah
akuntansi, pengendalian internal dan
auditing, termasuk prosedur untuk
memastikan kerahasiaan karyawan,
pengaduan permasalahan tanpa nama
yang disampaikan karyawan sesuai
dengan Peraturan Bapepam-LK No.IX.1.5
dan Sarbanes-Oxley Act of 2002 Section
301 tentang Public Company Audit
Committee.
:
No
www.telkom.co.id (Annual Report page
165)
X
www.telkom.id (laporan Tahunan hal 165)
Draft ver : 00/00
ACMF
THE ASEAN CORPORATE GOVERNANCE SCORECARD
Five areas of the OECD Principles :
(ASEAN Capital
Markets Forum)
Implementation Plan
Part – C pages #
PART
BAGIAN
of
# page
C
C
ROLE OF STAKEHOLDERS
PERAN STAKEHOLDERS
Draft ver : 00/00