SYLLABUS Operation Management Lecturer: Dr. Vera Pujani, SE, MM.Tech Ares Albiru Amsal, SE., MM Course description: This operations management course is intended to be a survey of the operating practices and procedures found in both manufacturing and service delivery firms. We will focus our attention on those business processes and procedures used to transform various inputs into finished goods and services. Operations management focuses on the systematic planning, design, and operation of all processes required for the production of goods and the delivery of services. Thus, operations management spans almost all the real value-added activities of an organization including product and process design, customer order management, production, and service delivery. Operations management also includes many supporting value-added activities such as project management, process improvement, inventory management and material requirements planning (MRP). These and related topics will be covered. Course objectives: This course seeks to improve your understanding of operations management and to give you specific skills. At the end of this course, You should have: developed a working knowledge of the concepts and methods related to designing and managing operations. gained an appreciation of the importance of operations. developed a terminology base allowing you to effectively converse with veteran operations management personnel. learned project management basics. learned to appreciate group dynamics in project work. You should also have increased your ability to organize and write an effective team project report. organize and deliver an effective team-developed oral presentation. work cooperatively and productively on a project team. Teaching strategy The class sessions will be a combination of lectures, interactive exercises, internet exercises, project work, and case discussion. Course content will come primarily from the assigned textbook. Internet content will be incorporated where appropriate. Operations Management 1 Course Contents No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Contents Introduction, Operation strategy Product and services Planning Process, Technology and Capacity planning Location planning Layout design Presentation Mid Exam HR issues in operation Management Supply Chain & production planning Inventory Management of independent demand Inventory Management of dependent demand (MRP) Continued Quality Management Presentations Final exam Text Books: 1. Davis, MM., Aquilano N.J, & Chase RB., 2003, Fundamentals of Operations Management, McGraw-Hill, NY. 2. Heizer, J. & Render, B., Operation Management, Prentice Hall, NY. 3. William Stevenson, Operations Management, McGrowth Hill. Evaluation: Your grade in this course will be determined by both individual and group activities. Your grade will be determined by your performance in the following areas: 1. 2. 3. 4. 5. Final Exam Mid Exam Project Discussion Attendance 30 % 30 % 25 % 10 % 5% Course Project : 1. Form a solid group with 3-5 members 2. Each group should submit a practical case /case study related to one topic of this subject. 3. The group can search the interested case (a company) through various sources for instances; business magazines, news paper or the internet. 4. The format of writing a. Introduction/company profile b. The description of topic related to this subject c. The advantages and disadvantages of this topic on the company d. Summary e. References 5. At the mid & end of the semester, will be required to complete a confidential course project. Operations Management 2
