Jhean Rafii Aghani 23217050 3EB09 Quiz Bahasa Inggris 2 Question : - Dialogue with a client on a product problem(s) [complaint] - Dialogue with a co-worker on the solution for the said complaint Store Clerk : Good afternoon, can I help you? Customer : yes, I have a problem, I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background. Store Clerk : Do you have an outdoor antenna? Customer : Yes, I do. Store Clerk : Have you tried adjusting the antenna? Customer : Several times. Store Clerk: I'll get our engineers to have a look at it. Customer : A friend of mine bought the same model here and had exactly the same problems. I want a refund. Store Clerk : I'm afraid it isn't our policy to give refunds, sir. Customer : Then as soon as possible call your engineers to fix a problem my television. Store Clerk : yes sir, I will call our engineers to fix your product problem. Customer : Okay, Appreciate *Meanwhile Store Clerk calling the engineers (Co-worker) on the solution for the said complaint Store Clerk : Our store have a complaint from the customer on product about defective television, do you have solution? Co-worker : Yes, we have policy, if the customer have problem in our product then we must check that product first. Do you have an address of that customer? Store Clerk : Alright, I will ask his address, so you can fix the problem. Co-worker : Alright buddy. Store Clerk : Sorry sir, can i ask your home address?, our engineers will come to your home and fix your television problem. Customer : Sure, on margonda street, at apartment mares, room number 181 Store Clerk : Thank you sir, our engineers will come to your place perhaps today at night or maybe is very late tomorrow morning. Customer : Alright, I will wait. *Store Clerk give the customer address to engineer (co-worker) Store Clerk : I got the complaint customer address, on margonda street, at apartment mares, room number 181. Co-worker : Alright, I will prepare after that i go to the address and fix the product problem. Store Clerk : Okay, call me if you need any help.