SISTEM INFORMASI MANAJEMEN Materi 10 – Network Management & Mobility [email protected] [email protected] Networked Devices • Networked devices are devices that communicate with a network. • Technologies include laptops, PDAs, cell and smartphones, wikis, intranets, and extranets, GPSs, POS terminals, and RFID which allow information to be rapidly collected, processed, shared, and acted upon for competitive survival and advantage taking. • Feature-rich wireless devices make collaboration easier and more productive which indicates a more integrated, always-connected business environment and lifestyle. 4-2 Apple – Famous for its Creative Connectivity – iPhone…… 4G, LTE -> More comming 4-3 Information on Internet Bulletin Boards, Newsgroups, and Social Networking Sites Click to PCWorld Business Center article for more…. Social Networks Go to Work 4-4 Social Networking Shrinks the World • Social networking via mobile phones is shrinking the world to the size of a small screen. • Micro-blogging is the sending of messages up to 140 characters. • With more than 3 billion mobile handsets in use in the world (1 for every 2 people on the planet) a powerful force for changes in business and collaboration as well as politics and societies have emerged. • News media, universities, public safety, and other organizations are using the technology to deliver information to a wide audience quickly. 4-5 Business Networks Business networks support basic functions: 1. Communication : Being able to talk, text, tweet, fax, send messages, etc. 2. Mobility Having secure, trusted, and reliable access from anywhere at satisfactory download (DL) and upload (UL) speeds. 3. Collaboration Supporting teamwork activities that are synchronous and asynchronous; brain storming; and knowledge and document sharing with in the organization and with outside business partners and interests. 4. Relationships Managing interaction with customers, supply chain partners, shareholders, employees, regulatory agencies, etc. 5. Search Locating data, contracts, documents, spreadsheets, diagrams, messages, and other knowledge within an organization easily and efficiently Network basics Figure 4.2 A signal is transmitted from a sender/source to a receiver/destination via circuit or packet switching. 4-7 Network Terminology • Bandwidth: Throughput capacity or speed of a network. • Protocol: Standards that govern how networked devices exchange information. • TCP/IP: Transmission control protocol/Internet Protocol) are a suite of Internet protocols. • Broadband: Short for broad bandwidth. – Fixed-line broadband: Cable or DSL Internet connections. – Mobile broadband: Wireless high-speed Internet access through a portable modem, phone, or other device. 4-8 4.2 Wireless Broadband Networks • Enterprises are moving away from unsystematic adoption of mobile devices and infrastructure to a strategic build-out of mobile capabilities. • Mobile infrastructure consists of technology, software, support, security measures, and devices to manage and deliver wireless communications. 4-9 4.3 Networks Management and Portals • When the network goes down or access is blocked, so does the ability to operate or function. • Damages when a company cannot operate or fulfill orders include: – lost sales and productivity – Inability to send and receive payments – inability to process payroll and inventory 4-10 TCP/IP Networks • The Internet protocol suite consists of the IP (Internet Protocol) and TCP (Transport Control Protocol), or TCP/IP. • In preparation for transmission, data are digitized into packets and sent via packet-switched networks, local area networks (LAN), or wide area networks (WAN). 4-11 Discovery Discovery allows users to browse and search data sources, in all topic areas, on the Web. • Search engines • Metasearch engines • Discovery of material in foreign languages 4-12 Four Largest Search Engines Google Yahoo Microsoft Network Ask 4-13 Metasearch Engines Surf-Wax Metacrawler Mamma 4-14 Publication of Material in Foreign Languages Translation products include: • Altavista • Google • Trados 4-15 Network Computing Infrastructures • Intranets: a network serving the internal informational needs of a company. • Extranets: private, company-owned network that uses IP technology to securely share part of a business’s information or operations with suppliers, vendors, partners, customers, or other businesses. • Extranets can use virtual private networks (VPNs). VPNs are created using specialized software and hardware to encrypt/send/decrypt transmissions over the Internet. 4-16 4-17 Figure 4.7 Virtual Private Network (VPN) 4.4 Collaboration Messaging and collaboration tools include: • older communications media such as e-mail, videoconferencing, fax, and IM • newer media such as blogs, podcasts, RSS, wikis, VoIP, Web meetings, and torrents (for sharing very large files) 4-18 Collaboration….contd. • Virtual collaboration • Workflow technologies • Groupware • Teleconferencing • Videoconference • Web conferencing • Real-time collaboration tools 4-19 Workflow and Groupware Technologies 4-20 Telepresence Systems 4-21 Leading Telepresence Systems Cisco Telepresence 3000 4-22 Collaboration Support Technologies • Portals, intranets, extranets, and shared workspaces are examples. • Web 2.0 or Enterprise 2.0 technologies such as wikis, blogs and microblogs, provide more options to promote and support enterprise collaboration. 4-23 Minicase : Wikis, Blogs, and Chats Support Collaboration at DrKW Wikis used in business continue to grow. 4-24 Wild About Wikis By Rachael King • Intel, Motorola, Sony—they're among the companies using Web-collaboration tools to promote products and foster teamwork among employees 4-25 Wikis are Web-based tools that make it easy for users to add, remove, and change online content. Employees at companies such as Intel, Motorola, IBM, and Sony use them for a host of tasks, from setting internal meeting agendas to posting documents related to new products. 4-26 Many companies rely on wikis to engage customers in ongoing discussions about products. Wikis for Motorola and T-Mobile handsets serve as continually updated user guides. TV networks including ABC and CBS are creating fan wikis that let viewers interact with each other as they unravel mysteries from such shows as Lost and CSI: Crime Scene Investigation. Read about these and other ways companies are warming to wikis. A link is included where the wiki is open to the public. 4-27 TUGAS Berkelompok (Sesi diskusi) • In the U.S., Verizon Wireless is developing a suite of digital health care solutions that include chronic care management and virtual care. • Its digital care management solution will leverage a cloud platform and connected medical devices. This solution will integrate biometric devices and deliver personalized care plans to people on their mobile devices. • The virtual care solution will leverage advances in 4G LTE technology by utilizing smartphones, tablets, and video technology. • Mobile and Virtual Care. The resulting tool will virtualize a health care visit, eliminating the need to physically visit a doctor’s office for many routine consults. Sources: Compiled from Friedrich (2011) and Verizon Wireless Questions 1. What are the benefits of digital health care solutions? 2. What technologies are needed for virtual health care? Online activities • Visit the Google Apps website. Identify three types of collaboration support and their value in the workplace. • Visit Google Green at https://www.google.com/green/bigpicture/. Describe Google’s efforts to minimize the environmental impact of their services. Do you believe that Google can reduce its carbon footprint beyond zero, as they claim? Explain your answer. • Carilah isue / berita dari penggunaan Internet yang menyimpang dari kaidah etika penggunaan teknologi. Berkelompok (Menjawab pertanyaan) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Faktor apa yang berkontribusi terhadap mobilitas? Mengapa perencanaan strategis jaringan seluler dianggap penting? Jelaskan cara kerja Wi-Fi? Jelaskan pengertian WLAN? Mengapa Wi-Max penting? Berapa jauh jangkauannya? Faktor-faktor apa saja yang harus dipertimbangkan ketika memilih jaringan seluler? Bagaimana sebuah device diidentifikasi/dikenal dalam sebuah jaringan? Apa yang dimaksud dengan kolaborasi secara virtual? Kenapa bekerja secara group, tantangannya lebih banyak? Sebutkan keuntungan dengan bekerja secara group? Mengapa pengguna internet tidak sabar dengan waktu respon yang lama? Jelaskan komponen infrastruktur dari mobile communication? Jelaskan dampak wireless computing pada merespon layanan darurat? Etika pada saat mengakses suatu gadget/devices / teknologi? Bagaimana kualitas kesehatan seseorang berkaitan dengan social networks dan gaya hidup dengan 24/7 jam selalu terhubung/online? 32