Knowledge Management – Richard Pusvita Ridwan 2001542765 Learn Chapter 11: Organizational Learning and Organizational Memory and Slide 17/18 Session Binus Maya. Download and learn case: NASA (attached). What can you conclude from this case associated with: Organizational Learning and Organizational Memory? What advantage does NASA have in building and developing KM? Good evening Sir, here I will try to answer your questions. As a huge company with lots of knowledge being transferred to each other, NASA already pointed procedures that require managers to review and apply lessons learned from past project and send it to LLIS (Lessons Learned Information System). The LLIS was created to maintain high success rate projects, with faster and cheaper strategy. NASA already did a good job on implementing LLIS, but through surveys and analysis it shows that the LLIS was not used widely to the full potential. There are no clear processes, procedures and systems on the LLIS, so the managers could not get the right lesson at the right time. Also, the key problems that I can conclude from the case are: 1. There is no assurance that lessons learned is 100% being applied. 2. Unfamiliarity and ambiguity between lessons learned across centers/programs. 3. The technical and cultural barriers were preventing the LLIS to work efficiently. It is stated that NASA will do a better job of communicating the various lessons learned to employees, improving the mechanisms, and ensure appropriate training in order to maximize lessons learning. From my opinion, the advantages of NASA with building and developing LLIS was to keep organizational memory, avoid corporate amnesia, decrease risk in upcoming projects, better identification of root causes, stop the liquidation of knowledge assets, and provide profit of knowledge (both tacit and explicit). Thankyou. Have a nice day!
