109 DAFTAR PUSTAKA Assael, Henry, 1995. Costumer Behavior And Marketing Action, Keat Publishing Company, Boston. Bagozzi, Richard P.,1993. On the Neglect of Volition in Consumer Research: A Critique and Proposal, Psychology and Marketing, 10 (May/June), pp. 215-237. Barnes, James G., 2003. Secrets of Customer Relationship Management, diterjemahkan oleh Andreas Winardi, Yogyakarta : Penerbit Andi. Barnes, James G., 2003. Establishing meaningful customer relationships: Why some companies and brands mean more to their customers, Managing Service Quality, Vol.13 No. 3, pp. 178-186 Berry, Leonard L. and A. Parasuraman, 1991. Marketing Services, New York: The Free Press. Bicket, J., 1992. The Database Revolution, Target Marketing, Vol. 15, pp. 14-22. Berkowitz, Kerin, Hartley dan Rudlius, 1992. Marketing, Richard D. Irwin Inc. USA. Bitner, M.J., Booms, B.H. and Tetreault, M.S., 1990. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents, Journal of Marketing, Vol.54, pp. 71-84. Brown, Stanley A., 2000. Customer Relationship Marketing: A Strategic Imperative in the World of e.Business, Canada: John Wiley & Sons Ltd. Bowen, John T, dan Shiang Lih Cheng, 2001. The Relationship Between Customer Loyalty and Customer satisfaction, International Journal of Comtemporary Hospitality Management, 13/5, hal 213-217. Burhan, M. Umar, 2005. Perilaku Rumah Tangga Muslim Dalam Menabung, Berinvestasi Dan Menyusun Portofolio Kekayaan Dan Implikasinya Terhadap Perkembangan Bank Syari’ah (Studi Kasus di Dua Kelurahan Kota Malang Dan di Dua Desa Kabupaten Malang), Disertasi, Program Pascasarjana, Universitas Brawijaya, Malang. Caruana, Albert, 2002. Service Loyalty The Effects of service quality and the mediating role of customer satisfaction, Europen Journal of Marketing, Vol. 36, No. 7/8, 2002, pp. 811-828. Cronin J. Joseph and Steven A. Taylor, 1992. asumg Service Reexamination and Extension. Journal of Marketing, Vol. 56. 68. 109 110 Dwyer, F. Robert, Paul H. Schurr, and Sejo Oh, 1987. Developing Buyers-Seller Relationships, Journal of Marketing, Vol.51. pp. 11-27. Erol, Cengiz and Radi El-Bdour, 1989. Attitude, Behavior and Patronage Factors of Bank Customer Toward Islamic Banks, International Journal Banking and Marketing, Vol. 7, No. 6:31-37. Ferdinand, A. 2006. Structural Equation Modelling dalam Penelitian Manajemen. Aplikasi Model-Model Rumit dalam Penelitian untuk Tesis S-2 dan Disertasi S-3, Semarang. BP Universitas Diponegoro. Gronroos, Christian, 1998. Marketing Service: The Case of Missing Product, Journal of Business & Industrial Marketing, Vol. 13 No. 4/5. Hafasnuddin, 2007. Pengaruh Nilai Pelayanan, Kepercayaan, dan Komitmen Terhadap Loyalitas Bank Syariah, Disertasi, Pascasarjana Unpad, Bandung. Hamid, H.Abdul, dan Norizaton A.Mohd Nurdin, 2002. A Study of Islamic Banking Education and Strategy for the New Millenium- Malaysian Experience, International Journal of Islamic Financial Services, Vol.2. No.4, hal 217226. Harran, Al-Saad, 1995. Leading Issues in Islamic Banking and Finance, Pelanduk Publications Sdn.Bhd., Petaling Jaya, Malaysia. Hall, Richard, 1992. The Strategic Analysis of Intangible Resources, Strategic Management Journal, Vol. 13, pp. 135-144. Hair J.F., Anderson Rolp. Tatham E., Ronald L. and Black William C., 1998. Multivariate Data Analysis, Fift Edition, New York: Prentice Hall International Inc. Hellier, Phillip. K,. Gus M. Geursen, Rodney A. Carr, dan John A. Richard, 2003. Customer Repurchase Intention, European Journal of marketing, Vol 37. No. 11/12, hal 1762-1800. Hennig-Thurau, T., Kevin P. Gwinner and Dwayne D. Gremier, 2002. Understanding Relationship Outcomes: An Integration of Relational Benefits and Relationship Quality. Journal of Service Research, Vol. 4, No. 3, pp. 230-247. Homburg, Christian dan Giering, Annette, 2001. Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty-An Empirical Analysis, Journal Psychology and Marketing, Vol. 18 (1):43-66. Ifham, Ahmad, 2008. Optimisme Pertumbuhan Bank Syariah, Business Development Executive KARIM Business Consulting, http//www.sebi.ac.id/index 110 111 Jasfar, Farida, 2002. Kualitas Jasa dan Hubungannya Dengan Loyalitas Serta Komitmen Konsumen: Studi Pada Pelanggan Salon Kecantikan Jurnal Siasat Bisnis No. 7 Vol 1. Kasmir, 2004. Pemasaran Bank, Jakarta: Prenada Media. Kotler, Philip, 2005. Manajemen Pemasanan, Edisi Kesebelas. PT. Indeks. Leverin, Andreas, and Liljander, Veronica, 2006. Does relationship marketing improve customer relationship satisfaction and loyalty?, International Journal of Bank Marketing, Vol. 24, No. 4, pp. 232-251. Lewis, Barbara R., and Soureli, Magdalini, 2006. The Antesedent of Consumer Loyalty in Retail Banking, Journal of Consumer Behavior, Vol. 5:15-31. Loudon, D. L, and Della S. Bitta, 1993, Consumer Behavior: Concept And Applications, Fourth Edition, McGraw-Hill, Inc. Lovelock, Christopher, 2004, Service Marketing and Management, New Jersey: Prentice Hall. Malhotra, Naresh K., 1999. Marketing Research: An Applied Orientation, Third Edition, Prentice Hall International Inc, New Jersey. Metawa, Saad A., And Mohammed Almossawi, 1998. Banking Behavior of Islamic Banki Customers: Perspectives And Implications, International Journal of Bank Marketing, Vol. 16, No. 7. Nasution, Anwar, 2004. Perkembangan Ekonomi Makro dan Perbankan di Indonesia, Disampaikan dalam Kuliah Umum di Universitas Brawijaya, Malang 20 Agustus 2004. Naser, Kamal, Ahmad Jamal, Khalid Al-Khatib, 1999. Islamic Banking: A Study of Customer Satisfaction And Preferences In Jordan, International Journal of Bank Marketing, Vol. 17.No. 3. Ndubisi, Nelson Oly, 2006. Effect of Gender on Customer Loyalty: A Relationship Marketing Approach, Marketing Intelligence And Planning, Vol. 24 No. 1, pp 46-61. Oliver, R.L., 1999. Whence Consumer Loyalty, Journal of Marketing, Vol. 63, pp. 33-44. Oliva, T.A., Oliver, R.L. and MacMillan, I.C. 1992, A catastrophe model for developing service satisfaction strategies, Journal of Marketing, Vol. 56, July, pp. 83-95. O’Malley, L., 1998. Can loyalty schemes really build loyalty?, Marketing Intelligence & Planning, Vol. 16 No. 1, pp. 47-55. 111 112 Parasuraman, A., Valarie, A., Zeithaml and Leonard, L., Berry, 1988. SERQUAL: A MULTI-Item Scale For Measuring Consumers Perseptions of Service Quality, Journal of Retailing, Vol. 65 (1): 12-36. Peterson, Robert A.,1995. Relationship Marketing and the Consumer, Journal of the Academy of Marketing Science, 23, pp.278-281. Payne, Adrian. 1994. Reassessment of Expectations as of Comparison Standard in Measuring Service Quality: Implication in Futher Reseach, Journal of Marketing, Vol. 58 114-124. Ranaweera, Chatura, Harvir Bansal, Gordon McDougall, 2008. Web site satisfaction and purchase intentions Impact of personality characteristics during initial web site visit, Managing Service Quality, Vol. 18 No. 4, pp. 329-348. Sekaran, Uma. 2003. Research Methods for Business: a Skill Building Approach. Fourth Edition. John wiley and sons Inc. New York. Schiffman, Leon G., and Leslie Lazar Kanuk, 2000. Consumer Behavior, Seventh Edition, Prentice-Hall, Inc. Swastha, Basu dan Handoko, Hani, 2001. Manajemen Pemasaran Modern, Edisi Keempat, Liberti. Yogyakarta. Tjiptono, Fandy 2005, Pemasaran Jasa. Banyumedia Publishing, Malang Tse, David K. and Peter C. Wilson, 1988. Model of Consumer Satisfaction Formation: An Extention, Journal of Marketing Research, Vol. 25, pp. 1224. Von Wangenheim, F., 2003. Situational characteristics as moderators of the satisfaction-loyalty link: an investigation in a business-to-business context, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 16, pp. 145-56. Walsh, Gianfranco, Heiner Evanschitzky and Maren Wunderlich, 2008. Identification and analysis of moderator variables Investigating the customer satisfaction-loyalty link, European Journal of Marketing Vol. 42 No. 9/10, Zahara, Zakiyah, 2007. Peran Kualitas Layanan terhadap Kepuasan, Kepercayaan, Komitmen, dan Loyalitas Nasabah dalam Hubungan Kemitraan, Disertasi, Program Pascasarjana, Fakultas Ekonomi, Universitas Brawijaya, Malang. Zeithaml, Valarie. A,. Mary Jo Bitner 2003, Service Marketing, 3nd Edition, McGraw-Hill,Boston. 112