DAFTAR PUSTAKA Athanassopoulus, A., 1998, Nonparametric

advertisement
81
DAFTAR PUSTAKA
Athanassopoulus, A., 1998, Nonparametric Frontier Models For Assessing The
Market and Cost Efficiency of Large-Scale Bank Branch Networks,
Journal of Money, Credit And Banking, Vol. 30, No. 2, pp. 172-192
Avkiran, N. K., 1999, An Application Reference For Data Envelopment Analysis
in Branch Banking: Helping Novice Researcher, International Journal
of Bank Marketing, Vol. 17 No.17/5, pp. 206-220.
Banker, R. D. and Morey R. C., 1986, Efficiency Analysis for Exogenously Fixed
Inputs and Outputs, Operation Research, Vol. 34, pp. 513-521
Barr, Richard S., Kory A. Killgo, Thomas F. Siems & Sheri Zimmel, December
1999, Evaluating the Productive Efficiency and Performance of US
Commercial Banks
Bhat, Ramesh, Bharat Bhushan Verma & Elan Reuben, Methodology note: Data
Envelopment Analysis (DEA), IIM Ahmedabad, India
Bowlin, William F., 1998, Measuring Performance: An Introduction to Data
Envelopment Analysis (DEA), Journal of Cost Analysis, 3-27
Brown, Rayna, November 2001, Data Envelopment Analysis: Measurement and
Methodological Issues in The Financial Services Sector, University of
Melbourne, Australia
Camaho, A. S. and Dyson, R. G., 1999, Efficiency, Size, Benchmarks and Targets
for Bank Branches: An application of Data Envelopment Analysis,
Journal of The Operational Research Society, Vol. 50, No. 9, pp 903915.
Cooper, William W., Lawrence M. Seiford & Kaoru Tone, 2002, Data
Envelopment Analysis: a Comprehensive Text with Models, Aplications,
References & DEA-Solver Software, 3rd ed., Boston: Kluwer Academic
Dajan, Anto, 1996, Pengantar Metode Statistik Jilid II, edisi revisi, cetakan 18,
Jakarta: LP3ES
Dalimunthe, A. S., 2007, Evaluasi Strategis Bisnis PT Asuransi Umum
Bumiputeramuda 1967, Thesis, Yogyakarta: Universitas Gadjah Mada
David, R. Fred, 1997, Strategic Management, 6th Edition, New Jersey, Prentice
Hall International Inc.
Departemen Keuangan, Laporan Kegiatan Usaha Perasuransian Indonesia ke-29,
Jakarta, Direktorat Asuransi, Direktorat Jenderal Lembaga Keuangan,
Departemen Keuangan Republik Indonesia.
Dickinson, J. B., 2008, The Role of Business Process Capabilities and MarketBased Assets in Creating Customer Value and Superior Performance,
Dissertation, Drexel University
Dyson, R. G., 2001, Performance Measurement and Data Envelopment Analysisranking are ranks!, OR Insight, Vol. 13, No. 4, pp. 3-8.
Eppen,G. D., F. J. Gould, C. P. Schmidt, Jeffrey H. Moore & Larry R.
Weatherford, 1998, Introductory Management Science: Decision
Modeling with Spreadsheets, 5th ed, Upper Saddle River, New Jersey:
Prentice Hall International, Inc.
Etherington, Lyn, 2002, Viewpoint: Prudential’s customer service strategy
delivers personalized service for customers, Accountancy Vol. 129 No.
1305.
Universitas Indonesia
Usulan kerangka..., Charly Buchari, FE UI, 2009
82
Haas, Dieter, Martin G. Kocher & Matthias Sutter, 10 July 2001, Measuring
Efficiency of German Football Teams by Data Envelopment Analysis,
University of Innsbruck, Austria
Hamel, Gary & Prahalad, C.K., 1994, Competing for the Future, Boston: Harvard
Business School Press
Harsono, Sonny D., 2006, Risiko dan Asuransi, Jakarta, Yayasan Pengembangan
Ilmu Asuransi.
Harsono, Sonny D., 2006, Manajemen Badan Usaha Asuransi, Jakarta, Yayasan
Pengembangan Ilmu Asuransi.
Hifni, Rama, 2002, Analisis Strategi Pemasaran Produk Asuransi Kendaraan
Bermotor PT Asuransi Central Asia Dalam Menghadapi Persaingan
Produk Sejenis Dari Pesaing Terdekat, Thesis, Jakarta: Universitas
Indonesia
Hillier, Frederick S., Mark S. Hillier & Gerald J. Leiberman, 2000, Introduction
to Management Science: A Modeling & Case Study Approach with
Spreadsheet, Singapore: McGraw-Hill International Editions
Hitt, Michael A. Ireland, R. Duane, Robert E. Hoskisson, 2003, Strategic
Management: Competitiveness & Globalization, 4th ed., New York:
West Publishing Co.
Hunger, J David & Wheelen, Thomas L., 1996, Manajemen Strategis,
Yogyakarta, Penerbit Andi Yogyakarta.
Hwang, Shiuh-Nan & Kao, Tong-Liang, 2006, Measuring Managerial Efficiency
in Non-Life Insurance Companies: An Application of Two-Stage Data
Envelopment Analysis, International Journal of Management Vol. 23
No. 3 Part 2, Sept 2006, 699-720.
Irawan, Handi, 2007, 10 Karakter Unik Konsumen Indonesia, Majalah Marketing
Edisi Khusus.
Kantor, Jeffrey & Shlomo Maital, Using Data Envelopment Analysis to Improve
the Efficiency of a Major Bank: Attempting to Enhance the Value of
Activity Based Costing Data, Bar-Ilan University & Technion-Israel
Institute of Technology, Israel
Kotler, Philip, 1997, Marketing Management, Analysis, Planning, Implemetation
and Control, 9th Edition, New Jersey, Prentice hall international, Inc.
McMullen, Patrick R. & Peter Tarasewich, April 2000, Selection of Notebook
Personal Computers Using Data Envelopment Analysis, The Southern
Business and Economic Journal, Vol 23, Number 3, 200-214.
McNaughton, R. B., Osborn, P., Imrie, B. C., 2002, Market-oriented value
creation in service firms, European Journal of Marketing.
Mehr, Robert I, 1983, Fundamentals of Insurance, Illionis, Richard D.Irwin, Inc.
Mintzberg. H., Quin. James Brian, 1996, The Strategic Process, Concept,
Contexts, Cases, Third Edition, New Jersey, Prentice Hall International.
Nyhan, R.C. & Martin, L. L., 1999, Comparative Performance Measurement: A
Primer on Data Envelopment Analysis, Public Productivity &
Management Review, Vol. 22, No. 3, pp. 348-364.
Porter, E. Michael, 1984, Keunggulan Bersaing, Menciptakan dan
Mempertahankan Kinerja, Edisi I, Jakarta, Binarupa Aksara.
Porter, E. Michael E., 1997, Strategi Bersaing, Menganalisis Industri Pesaing;
Edisi IX; Jakarta, PT.Gelora Aksara Pratama
Universitas Indonesia
Usulan kerangka..., Charly Buchari, FE UI, 2009
83
Porter, E. Michael E., Maulana, Agus, 1980, Strategi Bersaing, Teknik
Menganalisis Industri Pesaing; Jakarta, PT Erlangga
Pearce, Robinson, 1994, Strategic Management, Formulation, Implementation
and Control, Fifth edition, Irwin
Ren, Yayuan, 2006, Franchise Value, Competition And Insurer Risk-Taking,
Doctor Dissertation, University of Winconsin-Madison
Rumelt, Richard P., 2000, Note on Strategy Evaluation, The Anderson School at
UCLA.
Sewel, Carl, Paul B. Brown, Dicky Sutadi (penterjemah), 1992, Pelanggan
Seumur Hidup (Customers for Life), cetakan pertama, Jakarta: Pustaka
Tangga
Thanassoulis, Emmanuel, 2001, Introduction to the Theory and Application of
Data Envelopment Analysis: a Foundation Text with Integrated
Software, Massachusetts: Kluwer Academic
Tjiptono, Fandy, 2006, Pemasaran Jasa, Jawa Timur: Bayumedia Publishing
Wheelen, Thomas L. & Hunger, J. David, 2003, Strategic Management &
Business Policy, 8th ed., Singapore: Prentice Hall International
Watson, G. H., 1993, Strategic Benchmarking: How To Rate Your Company’s
Performance Against The World’s Best, John Willey and Sons Inc.
Universitas Indonesia
Usulan kerangka..., Charly Buchari, FE UI, 2009
Download