daftar pustaka - UMY Repository

DAFTAR PUSTAKA
Aaker, D and Keller, KL, 1990, "Consumer Evaluation of Brand Extension",
Journal of Marketing, Vol. 54 No.1, January, p 27-41.
Aida, Rahma Nurul dan Rahmawati, Evi, 2015, Pengaruh Modal Intelektual dan
Pengungkapannya Terhadap Nilai Perusahaan: Efek Intervening Kinerja
Perusahaan, Jurnal Akuntansi dan Investasi, Vol. 16 No.2 Juli 2015
Andreassen, et al, 1998, "Customer Loyalty and Complex Service, The impact
of Corporate Image on Quality, Customer
Satisfaction and Loyalty for
Customer with Varying Degrees of service Expertise",
International
journal of Service Industry Management, Vol. 9
No. 1. p. 7-23
Azwar, 1996, Pengantar Administrasi Kesehatan, Edisi Ketiga, Jakarta, Binarupa
Aksara.
Barsky, Keki R, 1992, Beyond Customer Satisfaction to Customer Loyalty, New
York , AMA Management Briefing.
Brooks, L.J. 2004, Business and Profesional Ethics for Directors, Executives, and
Accountant. 3th ed. Thomson South Western.
Chen, A, 2001, "Using Free Association To Examine The Relationship Between
The Characteristics Of Brand Association And Brand Equity", Journal Of
Product And Brand Management. Vol. 10. No. 7. Pp. 439-451.
Consuegra, et.al, 2007, An Integrated Model Of Price, Satisfastion And Loyalty:
An Empirical Analysis In The Service Sector. Emerald Group Publishing
Limited. Journal Of Product And Brand Management, Volume 16,
Number 7,2007, pp, 459-468(10).
Darlina, Deli, 2016, Pengaruh Citra Perusahaan Dan Kualitas Pelayanan Terhadap
Loyalitas Pelanggan Pada Jasa Perhotelan, JOM FISIP Vol 1 No. 3
Deegan, Craig, 2002, "The legitimising effect of social and environmental
disclosures- a theoretical foundation", Accounting, Auditing & Accounting
Journal, Vol. 15: Issue. 3:Pages. 282-311.
Dowling, J & Preffer, J, 1975, Organizational legitimacy: Social values and
organizational behaviour. Pacific Sociological Review 18, 122-136.
Engel dkk, 1995, Perilaku Konsumen, Jilid 1, (Boediono, Terjemahan), Jakarta,
Bina Rupa Akasara
Freeman, R.E, And Reed, 1983, Stockholders And Stakeholder: A New
Perspective On Corporate Governance.
Friedman, Milton, 1962, Capitalism and Freedom, Univercity of Chicago Press,
Chicago.
Ghozali, Imam dan Anis Chariri, 2007, Teori Akuntansi, Semarang, Badan
Penerbit Universitas Diponegoro.
Gray, et.al, 1997, Manajemen Proyek, LPFE Universitas Indonesia
Gray, et.al, 1996, Accounting and Accountability: Changes and Challenges in
Corporate Social and Environment Reporting, Prentice Hall Europe.
Griffin, Jill, 2003, Customer Loyalty, Menumbuhkan dan Mempertahankan
Kesetiaan Pelanggan, Jakarta, Erlangga
Griffin, Jill, 2005, Customer Loyalty, Jakarta, Penerbit Erlangga
Gronroons, C, 2000, Service Management and Marketing, England, Jhon Wiley
and Sons Ltd.
Hajikhani, et al, 2016, " The Relationship Between the Customer Relationship
Management and Patients’ Loyalty to Hospitals", Global Journal
of
Health Science; Vol. 8, No. 3; 2016, Department of Health care
Services Management, Faculty of Medical Sciences, Science and Research
Branch of Tehran, Islamic Azad University, Tehran, Iran.
Hidajahningtyas dkk, 2013, Pengaruh Citra, Kualitas Layanan Dan Kepuasan
Terhadap Loyalitas Pasien Di Poliklinik Eksekutif Rumah Sakit Daerah
Dr. Soebandi Kabupaten Jember, JEAM Vol XII No. 1/2013
Hidayati, Nuur N dan Murni Sari, 2009, Pengaruh Pengungkapan CSR terhadap
Earning Responses Coefisient pada Perusahaan High Profit, Jurnal Bisnis
dan Akuntansi, 2(1), p.1-8.
Javalgi, R, et.al, 1992,"Hospital Image: A Correspondence Analysis Approach",
Journal of Health Care Marketing.
Jeanasis, Nadya, 2012, Analisis Pengaruh Kualitas Pelayanan Melalui Kepuasan
Pasien Terhadap Loyalitas, Skripsi, Universitas Andalas.
Jogiyanto, 2004, Metodologi Penelitian Bisnis: Salah Kaprah dan Pengalaman,
BPFE, Yogyakarta.
Kotler, P. dan Keller, K.L. 2007. Manajemen Pemasaran I. Jakarta: PT. Indeks.
Kotler, Philip, 2000, Marketing Management, The Millenium Edition, Prentice
Hall International, Inc.
Kotler, Philip dan Armstrong Gerry 2008, Prinsip Prinsip Pemasaran, Jilid 1,
Jakarta, Erlangga.
Kotler, Philip, dan Kevin Lane Keller, 2009, Management Pemasaran, Erlangga,
Jakarta.
Kuncoro, Mudrajad, 2001, Metode Kuantitatif : Teori dan Aplikasi untuk Bisnis
dan Ekonomi, Yogyakarta: UPP-AMP YKPN.
Lindblom, C. K, 1994, The implications of Organizational Legitimacy for
Corporate Sosial Performance and Disclosure, New York ,Critical
Perspektives on Accounting Conference.
Lupiyoadi, Rambat, 2001, Manajemen Pemasaran Jasa, Jakarta, PT. Salemba
Empat.
Marjan, Restu Mutmainnah, 2014, "Pengaruh Kesadaran Wajib Pajak, Pelayanan
Fiskus dan Sanksi pajak terhadap tingkat kepatuhan Formal Wajib Pajak"
Fakultas Ekonomi dan Bisnis Jurusan Akuntansi, Universitas Hasabudin,
Makassar.
Masrun, 1979, Reliabilitas dan Cara-cara Menentukannya, Yogyakarta, UGM
Maulana, 2010, Pengaruh Kualitas pelayanan, Kepuasan Dan Citra Terhadap
Loyalitas Pasien Pada Rumah Sakit Syarif Hidayatullah Jakarta, Skripsi,
Jakarta, Universitas Islam Negeri Syarif Hidayatullah Jakarta.
Nahar, Aida, 2012, Analisis Praktik Corporate Social responsibility perusahaan
Furniture di kabupaten Jepara, Jurnal Akuntansi & Investasi Vol. 13 No.
2, halaman: 116-129, Juli 2012
Nazarudin, Ietje dan Agus Tri Basuki, 2016, Analisis Statistik Dengan SPSS,
Edisi pertama, cetakan kedua, Sleman, Danisa Media.
O'Donovan, G, 2000, "Environmental disclosure in annual report: Extending the
applicability and power of legitimacy theory", Accounting, Auditing and
Accountability Journal 15(3), 344-371.
Oliver, R.L, 1999, "Whence Consumer Loyalty", Journal of Marketing, Vol. 63,
pp. 33-34.
Parasuraman, et al, 1998, "SERVQUAL: A Multiple-Item Scale for Measuring
Consumer Perceptions of Service Quality", Journal of Relating, Vol. 64,
No. 1.
Pattern, D.M, 2002, The relation between environmental performance and
environmental disclosure: a research note. Accounting Organizations and
Society, 763-773.
Peter, J, Paul and Jerry C Olson, 1999, Customer Behaviour, Perilaku
Konsumen Dan Strategi Pemasaran, Edisi keempat, Terjemahan Damos
Sihombing dan Peter Reny Yossi Pasla, Jakarta, Erlangga.
Pramita, Fithrotul Hilma, Buruknya Pelayanan Kesehatan Bagi Warga Miskin,
http://nersclassb2013.blogspot.co.id/2014/02/buruknya-pelayanankesehatan-bagi-warga.html?m=1, Diakses tanggal 20 April 2016 pk 20.00
WIB.
Prasetyo, Yanuar Bayu, 2011, Pengaruh Citra dan Kepuasan Terhadap
Loyalitas Pelanggan pada Rumah Sakit Umum Daerah Wates Kabupaten
Kulon Progo, Skripsi, Yogyakarta , Universitas Muhammadiyah
Yogyakarta.
Purnamasari, Intan dan Darma, Emile Satya, 2015, Pengaruh Implementasi
Syariah Governance Terhadap Loyalitas Nasabah, Jurnal Akuntansi &
Investasi Vol. 16 No.1 Januari 2015
Putra,
dkk 2013," Pengaruh Kualitas Pelayanan Terhadap Persepsi dan
Kepuasan Pasien Dalam Meningkatkan Loyalitas Pasien
Menunjukkan
Bahwa Loyalitas ", Jurnal Teknik Industri, Vol.1, No.1, Maret 2013,
pp.41-47, Universitas Sultan Ageng Tirtayasa.
Robert, W, Robin 1992, "Determinants of Corporate Social Ressibility Disclosure
An Aplication of Stakeholder Theory", Accounting Organisation and
Society, Vol.17, No. 6, pp 595-612
Santoso, M Agus, 2010, Pengaruh Citra Rumah Sakit dan Kepuasan Pelanggan
Terhadap Loyalitas Pelanggan pada RSUD Kabupaten Pekalongan,
Skripsi, Yogyakarta ,Universitas Muhammadiyah Yogyakarta.
Sirojudin, Gatot Ahmad dan Nazarudin, Ietje, 2014, Pengaruh Modal Intelektual
Dan Pengungkapannya Terhadap Nilai Dan Kinerja Perusahaan, Jurnal
Akuntansi & Investasi Vol. 15 no.2 juli 2014
Sitinjak, Tony, 2006, "Kinerja Citra, Sikap, dan Ekuitas Mere, Kepuasan Dan
Loyalitas Nasabah Bank BUMN Di Jakarta", Jurnal Ekonomi
Perusahaan, Vol.13 No 1.
Sugihartono, Joko, 2009, Analisis Pengaruh Citra, Kualitas Layanan Dan
Kepuasan Terhadap Loyalitas Pelanggan, Thesis, Universitas Diponegoro
Semarang.
Sugiyono, 2010,
Alfabeta.
Metode Penelitian Bisnis, Cetakan kelima belas, Bandung, CV
Suprapto, 1997, Pengukuran Tingkat Kepuasan Pelanggan Untuk Menaikkan
Pangsa Pasar, Jakarta, Rineka Cipta
Sutisna, 2001, Perilaku Konsumen Dan Komunikasi Pemasaran, Bandung, PT
Remaja Rokdakarya.
Sutiyok dan Rahmawati, Evi, 2014 , Pengaruh Mekanisme Corporate Governance
Terhadap Tingkat Kepatuhan Mandatory Disclosure Konvergensi Ifrs di
Perbankan, Jurnal Akuntansi & Investasi Vol. 15 No.2 Juli 2014
Syamsiah, Nita, 2011, Fator-faktor yang berhubungan dengan kepatuhan pasien
CKD yang menjalani hemodialisa di RSUPAU Dr. Esnawan Antariksa
Halim Perdana Kusuma Jakarta, Tesis.Universitas Indonesia, Jakarta.
Tahar, Afrizal dan Rachman, Arnain Kartika, 2014, Pengaruh Faktor Internal dan
Faktor Eksternal Terhadap Kepatuhan Wajib Pajak, Jurnal Akuntansi &
Investasi, Vol 15 No 1 Januari 2014
Taşlıyan, M. & Akyüz, M. (2010), Sağlık Hizmetlerinde Hasta Memnuniyet
Araştırması: Malatya Devlet Hastanesi’nde Bir Alan Çalışması, KMÜ
Sosyal ve Ekonomik Araştırmalar Dergisi, 12(19), 61-619 jacobalis 1995
68.
Tjiptono, Fandy, 2001, Strategi Pemasaran. Edisi Pertama. Andi Ofset.
Yogyakarta.
Tjiptono, Fandy, 2006, Pemasaran Jasa, Edisi 1 dan cetakan kedua,
Bayumedia Publishing, Malang.
Tjiptono, Fandy, 2008,
Yogyakarta.
Strategi
Pemasaran,
Edisi
III,
Andi
Offiset,
Tjiptono, Fandy, 1995, Total Qualitry Management, Andi, Yogyakarta.
Tull, D.S, and Hawkins, D.I, 1980, Marketing Research, Measurement and
Method, 2nd edition, New York, Macmillan.
Ulmann, A.A, 1985, Data in search of a theory: A Critical Examination of the
Relationships among Social Performance, Social Disclosure and Economic
Performance of US Firms. Academy of Management Review, Vol. 10,
No. 3, pp. 540-557.
Zeithaml, A. Valarie dan Bitner, Jo Mary, 2004, Services Marketing. Intergrating
Costumer Focus Across the Firm, 3rd Edition, Irwin: McGraw-Hill.
http://dokumen.tips/documents/kepuasan-pasien-rumah-sakit.html
Suarajakarta.co