Appendix

Lampiran 1. Kuesioner Penelitian
KUESIONER PENELITIAN KEPUASAN PASIEN RAWAT INAP
TERHADAP PELAYANAN MAKANAN DI RSU HAJI MEDAN
TAHUN 2017
Bapak/Ibu yang terhormat,
Saya adalah mahasiswi Fakultas Ilmu Kesehatan Masyarakat, Universitas
Sumatera Utara yang sedang melakukan penelitian untuk tugas akhir (skripsi). Dalam
rangka mengumpulkan data, saya memohon kesedian dan bantuan Bpk/Ibu untuk
meluangkan waktu mengisi kuesioner ini. Hasil dari kuesioner ini sepenuhnya akan
digunakan untuk kepentingan penelitian tentang kepuasan pasien di Rumah Sakit
Umum. Jawaban kuesioner ini akan terjamin kerahasiaannya, oleh karena itu
Bpk/Ibu tidak perlu menuliskan nama.
Mengingat keberhasilan penelitian ini akan sangat tergantung kepada
kelengkapan jawaban, dimohon dengan sangat agar kiranya jawaban dapat diberikan
selengkap mungkin. Kejujuran serta kesungguhan Bpk/Ibu dalam mengisi kuesioner
ini akan sangat berarti dan sangat saya hargai.
Atas kesediaan serta kerjasama Bpk/Ibu, Saya ucapkan banyak terima kasih.
Hormat Saya,
Poppy Harizani Nst
PETUNJUK :
Mohon berikan tanda silang (X) pada jawaban yang Anda pilih.
- Jenis Kelamin
:
- Umur
:
Pria
Wanita
- Pendidikan terakhir :
- Pekerjaan
:
- Etnik/suku
:
- Status perkawinan
:
Menikah
Belum
Menikah
- Kelas perawatan
:
- Lama perawatan
:
- Perilaku merokok
:
- Perawatan
sebelumnya
:
- Jenis diet
:
Pernah
Tidak
Pernah
Normal
Sesuai
Penyakit
Keterangan cara pengisian :
Berilah tanda (X) untuk setiap pernyataan ini sesuai dengan “KENYATAAN”
yang diterima dalam penyelenggaraan makanan, pada kolom :
(STP) Sangat Tidak Puas
(TP) Tidak Puas
(CP) Cukup Puas
(P) Puas
(SP) Sangat Puas
Dan berilah tanda (X) untuk setiap pernyataan tentang “HARAPAN” terhadap
penyelenggaraan makanan Rumah Sakit berdasarkan seberapa pentingkah
pernyataan itu bagi Anda :
(STP) Sangat Tidak Penting
(TP) Tidak Pentin
(CP) Cukup Penting
(P) Penting
(SP) Sangat Penting
Tabel Kuesioner Tingkat Kepuasan Pasien Terhadap Pelayanan Makanan
NO
VARIABEL & INDIKATOR
Waktu Makan
1.
2.
3.
Ketepatan waktu makan pagi yang telah ditetapkan
manajemen rumah sakit
Ketepatan waktu makan siang yang telah ditetapkan
manajemen rumah sakit
Ketepatan waktu makan malam yang telah ditetapkan
manajemen rumah sakit
4.
Penampilan Makanan
Sayur yang dihidangkan berwarna segar
5.
Tekstur makanan yang mudah dicerna
6.
Bentuk makanan yang rapi dan menarik
Porsi sayur sesuai dengan kebutuhan pasien kurang
lebih ¾ mangkok
7.
KENYATAAN
STP
TP
CP
P
SP
9.
Porsi lauk yang sesuai dengan ukuran dan kebutuhan
pasein
Penyajian makanan yang tertutup
10.
Penyajian makanan yang menggugah selera makan
11.
Aroma makanan yang dapat menggugah selera makan
Pengolahan bumbu yang matang
Lauk yang dihidangkan terasa empuk
Bubur yang dihidangkan terasa renyah
Aroma makanan harum dan tidak menyengat
Nasi yang dihidangkan masih hangat
Sayur dan lauk yang dihidangkan masih hangat
Keramahan Pramusaji
8.
Rasa Makanan
12.
13.
14.
15.
16.
17.
18.
19.
Petugas selalu bertindak cepat dalam memenuhi
permintaan pasien
Petugas selalu mengutamakan pasien
28.
Petugas bersikap sopan terhadap pasien saat pelayanan
Petugas mempunyai pengetahuan yang luas tentang
makanan yang disajikan
Petugas dapat dipercaya oleh pasien dalam hal kualitas
makanan yang disajikan
Petugas meluangkan waktu khusus untuk
berkomunikasi dengan pasien untuk membahas tentang
makanan yang telah disediakan
Petugas memberikan kepeduliaan terhadap kondisi
pasien
Petugas selalu berusaha mengetahui kebutuhan pasien
Petugas menghibur dan memberikan dorongan kepada
pasiem supaya cepat sembuah dan mendoakan mereka
Petugas berpakaian rapi dan bersih sesuai dengan
seragam
Kebersihan Alat dan Makanan
Penyajian makanan disediakan piring
29.
Penyajian makanan disediakan sendok
30.
Penyajian makanan disediakan mangkuk
Penyajian makanan disediakan gelas
Penyajian makanan disediakan tisu makan
Gelas minum yang selalu diberi tutup
Nasi yang dihidangkan bersih dan putih
Petugas menghidangkan lauk dan sayur dalam kondisi
bersih
Makanan yang dihidangkan lengkap
20.
21.
22.
23.
24.
25.
26.
27.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
Variasi menu makanan
Sayur yang dihidangkan bervariasi
Olahan lauk yang dihidangkan bervariasi
Sayur yang dihidangkan beda dengan hidangan
sebelumnya
Kesesuaian makanan dengan penyakit
Lampiran 2. Uji Validitas dan Uji Reliabilitas

Variabel Waktu Makan
Correlations
WM1
WM2
WM3
**
*
Pearson Correlation
1
.683
.425
Sig. (2-tailed)
.000
.021
N
29
29
29
**
Pearson Correlation
.683
1
.522 **
WM2 Sig. (2-tailed)
.000
.004
N
29
29
29
Pearson Correlation
.425*
.522**
1
WM3 Sig. (2-tailed)
.021
.004
N
29
29
29
**
**
**
Pearson Correlation
.814
.884
.801
Total
Sig. (2-tailed)
.000
.000
.000
WM
N
29
29
29
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
WM1
Reliability Statistics
Cronbach's Alpha
.773

Total
WM
**
.814
.000
29
.884 **
.000
29
.801 **
.000
29
1
29
N of Items
3
Variabel Penampilan Makanan
Correlations
PM1
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
PM2
1
29
.514**
.004
29
.492**
.007
29
*
.380
.042
29
.490**
.007
29
**
.750
.000
29
**
.517
.004
29
.914**
.000
29
PM3
**
.514
.004
29
1
29
.306
.107
29
.172
.373
29
.109
.574
29
.331
.079
29
-.109
.572
29
.463*
.011
PM4
**
.492
.007
29
.306
.107
29
1
PM5
*
.380
.042
29
.172
.373
29
.313
.099
29
1
29
.313
.099
29
.226
.239
29
*
.466
.011
29
.195
.312
29
.586**
.001
29
.057
.768
29
*
.442
.016
29
.109
.572
29
.510 **
.005
29
29
29
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Reliability Statistics
Cronbach's Alpha
N of Items
.783
7
PM6
**
.490
.007
29
.109
.574
29
.226
.239
29
.057
.768
29
1
29
.251
.190
29
**
.492
.007
29
.560**
.002
29
PM7
**
.750
.000
29
.331
.079
29
.466*
.011
29
*
.442
.016
29
.251
.190
29
1
29
**
.563
.001
29
.856**
.000
29
**
.517
.004
29
-.109
.572
29
.195
.312
29
.109
.572
29
.492**
.007
29
**
.563
.001
29
1
29
.673**
.000
29
TotalP
M
**
.914
.000
29
.463*
.011
29
.586**
.001
29
**
.510
.005
29
.560**
.002
29
**
.856
.000
29
**
.673
.000
29
1
29

Variabel Rasa Makanan
Correlations
RM1
Pearson
Correlation
RM2
RM3
RM5
RM6
RM7
TotalR
M
-.205
.210
.
b
.259
.376
*
.351
Sig. (2-tailed)
.038
.285
N
29
29
29
Pearson
.388*
1
.363
Correlation
RM2
Sig. (2-tailed)
.038
.053
N
29
29
29
Pearson
-.205
.363
1
Correlation
RM3
Sig. (2-tailed)
.285
.053
N
29
29
29
Pearson
.210
.386*
.515 **
Correlation
RM4
Sig. (2-tailed)
.275
.039
.004
N
29
29
29
Pearson
b
b
b
.
.
.
Correlation
RM5
Sig. (2-tailed)
.
.
.
N
29
29
29
Pearson
*
.259
.451
.125
Correlation
RM6
Sig. (2-tailed)
.174
.014
.517
N
29
29
29
Pearson
*
.348
.050
.376
Correlation
RM7
Sig. (2-tailed)
.044
.065
.797
N
29
29
29
Pearson
**
.351
.729
.564 **
Correlation
TotalR
M
Sig. (2-tailed)
.062
.000
.001
N
29
29
29
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's Alpha
N of Items
.720
6
.275
29
.
29
.174
29
.044
29
.062
29
.386 *
.b
.451*
.348
.729**
.039
29
.
29
.014
29
.065
29
.000
29
.515**
.b
.125
.050
.564**
.004
29
.
29
.517
29
.797
29
.001
29
1
b
.
.464
*
.353
.757**
29
.
29
.011
29
.060
29
.000
29
b
b
b
b
RM1

1
.388
*
RM4
.
.
.
.
29
29
*
b
.464
.
.011
29
.
29
.353
.b
.060
29
**
.757
.
.
29
.
29
.
29
1
**
.816
.797
**
29
.000
29
.000
29
.816**
1
.712**
.
29
.000
29
29
.000
29
b
**
**
.
.000
29
b
.
.
29
.797
.000
29
.712
.000
29
1
29
Variabel Keramahan Pramusaji
Correlations
KP1
KP2
.261
.171
29
1
Pearson Correlation
1
KP1
Sig. (2-tailed)
N
29
Pearson Correlation
.261
KP2
Sig. (2-tailed)
.171
N
29
29
Pearson Correlation
.176
.193
KP3
Sig. (2-tailed)
.362
.317
N
29
29
Pearson Correlation
.619**
.230
KP4
Sig. (2-tailed)
.000
.229
N
29
29
Pearson Correlation
.352
.602**
KP5
Sig. (2-tailed)
.061
.001
N
29
29
.189
Pearson Correlation
.781**
KP6
Sig. (2-tailed)
.000
.326
N
29
29
.177
Pearson Correlation
-.152
KP7
Sig. (2-tailed)
.432
.358
N
29
29
Pearson Correlation
.279
.294
KP8
Sig. (2-tailed)
.143
.122
N
29
29
**
.175
Pearson Correlation
.662
KP9
Sig. (2-tailed)
.000
.364
N
29
29
.506**
Pearson Correlation
.238
KP10
Sig. (2-tailed)
.213
.005
N
29
29
**
.605**
Pearson Correlation
.823
TotalKP Sig. (2-tailed)
.000
.001
N
29
29
**. Correlation is significant at the 0.01 level (2-tailed).
KP3
.176
.362
29
.193
.317
29
1
29
.216
.260
29
.044
.822
29
-.031
.874
29
-.339
.072
29
-.091
.639
29
-.098
.614
29
.092
.635
29
.176
.361
29
KP4
**
.619
.000
29
.230
.229
29
.216
.260
29
1
29
-.019
.922
29
.404*
.030
29
-.247
.197
29
.186
.335
29
.470*
.010
29
-.183
.342
29
.557**
.002
29
*. Correlation is significant at the 0.05 level (2-tailed).
KP5
.352
.061
29
**
.602
.001
29
.044
.822
29
-.019
.922
29
1
29
.382*
.041
29
.249
.193
29
.019
.922
29
.318
.093
29
.540**
.003
29
.565**
.001
29
KP6
**
.781
.000
29
.189
.326
29
-.031
.874
29
.404*
.030
29
.382*
.041
29
1
29
.251
.188
29
.154
.425
29
.616**
.000
29
.305
.108
29
.783**
.000
29
KP7
-.152
.432
29
.177
.358
29
-.339
.072
29
-.247
.197
29
.249
.193
29
.251
.188
29
1
29
.123
.524
29
-.100
.608
29
.414*
.026
29
.209
.277
29
KP8
.279
.143
29
.294
.122
29
-.091
.639
29
.186
.335
29
.019
.922
29
.154
.425
29
.123
.524
29
1
29
.046
.814
29
.489**
.007
29
.487**
.007
29
KP9
**
.662
.000
29
.175
.364
29
-.098
.614
29
.470*
.010
29
.318
.093
29
.616**
.000
29
-.100
.608
29
.046
.814
29
1
29
-.105
.587
29
.622**
.000
29
KP10
.238
.213
29
**
.506
.005
29
.092
.635
29
-.183
.342
29
.540**
.003
29
.305
.108
29
.414*
.026
29
.489**
.007
29
-.105
.587
29
1
29
.541**
.002
29
TotalKP
**
.823
.000
29
**
.605
.001
29
.176
.361
29
.557**
.002
29
.565**
.001
29
.783**
.000
29
.209
.277
29
.487**
.007
29
.622**
.000
29
.541**
.002
29
1
29
Reliability Statistics
Cronbach's
N of Items
Alpha
.767

8
Kebersihan Alat dan Makanan
Correlations
Pearson Correlation
KAM1
Pearson Correlation
Sig. (2-tailed)
N
KAM3
KAM8
KAM9
1
-.122
.170
.493**
-.371 *
.142
-.127
-.080
.000
.392*
.512
.377
.007
.048
.463
.512
.681
1.000
.035
31
29
29
29
29
29
29
29
29
*
31
-.122
1
.512
31
TotalKAM
.364
.283
-.159
.108
.445
-.256
.000
.570**
.052
.137
.411
.579
.016
.180
1.000
.001
29
29
29
29
29
29
29
29
1
**
.073
.055
-.052
-.163
*
.404
.527**
31
.052
.003
.708
.778
.788
.399
.030
.003
29
29
29
29
29
29
29
29
29
29
**
.283
**
1
.057
.155
-.041
-.127
.157
.607**
.007
.137
.771
.422
.834
.513
.416
.000
Sig. (2-tailed)
Sig. (2-tailed)
.493
.525
.525
.003
29
29
29
29
29
29
29
29
29
29
-.371 *
-.159
.073
.057
1
.501**
.114
-.261
.401*
.317
.048
.411
.708
.771
.006
.558
.172
.031
.094
29
29
29
29
29
29
29
29
29
29
**
1
*
.376
.042
.358
.692**
.044
.829
.056
.000
Pearson Correlation
.142
.108
.055
.155
Sig. (2-tailed)
.463
.579
.778
.422
.006
29
29
29
29
29
29
29
29
29
29
-.127
*
.445
-.052
-.041
.114
*
.376
1
-.064
.000
.521**
.512
.016
.788
.834
.558
.044
.742
1.000
.004
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
KAM9
KAM7
.377
N
KAM8
KAM6
Sig. (2-tailed)
Pearson Correlation
KAM7
KAM5
.364
N
KAM6
KAM4
.170
Pearson Correlation
KAM5
KAM3
Pearson Correlation
N
KAM4
KAM2
Sig. (2-tailed)
N
KAM2
KAM1
Sig. (2-tailed)
N
.501
29
29
29
29
29
29
29
29
29
29
-.080
-.256
-.163
-.127
-.261
.042
-.064
1
-.377 *
-.043
.681
.180
.399
.513
.172
.829
.742
.044
.824
29
29
29
29
29
29
29
29
29
29
.000
.000
*
.404
.157
*
.401
.358
.000
-.377
*
1
.404*
1.000
1.000
.030
.416
.031
.056
1.000
.044
29
29
29
29
29
29
29
29
29
29
*
**
**
**
.317
**
**
-.043
*
.404
1
.570
.527
.607
.692
.521
.030
Pearson Correlation
.392
Sig. (2-tailed)
.035
.001
.003
.000
.094
.000
.004
.824
.030
29
29
29
29
29
29
29
29
29
TotalK
AM
N
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
29
Reliability Statistics
Cronbach's Alpha
N of Items
.599

7
Variasi Menu Makanan
Correlations
VMM1
Pearson Correlation
VMM1
VMM2
Sig. (2-tailed)
.607**
.922
.729
.276
.000
31
31
29
29
29
-.018
1
.263
.226
.750**
.168
.238
.000
31
31
29
29
29
-.067
.263
1
.086
.551**
.729
.168
.658
.002
29
29
29
29
29
Pearson Correlation
.209
.226
.086
1
.588**
Sig. (2-tailed)
.276
.238
.658
Pearson Correlation
VMM3
Sig. (2-tailed)
N
VMM4
N
Pearson Correlation
TotalVMM
TotalVMM
.209
.922
N
VMM4
-.067
Sig. (2-tailed)
Pearson Correlation
VMM3
-.018
1
N
VMM2
Sig. (2-tailed)
N
29
29
29
29
29
.607**
.750**
.551**
.588**
1
.000
.000
.002
.001
29
29
29
29
**. Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's Alpha
.466
N of Items
4
.001
29
Lampiran. 2
No.Resp
JenisKelamin
Umur
Pendidikan
Pekerjaan
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
2.0
1.0
1.0
2.0
2.0
2.0
1.0
1.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
2.0
1.0
2.0
1.0
1.0
2.0
1.0
1.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
1.0
3.0
3.0
1.0
2.0
2.0
3.0
2.0
1.0
3.0
1.0
1.0
2.0
1.0
1.0
1.0
3.0
3.0
2.0
1.0
3.0
2.0
3.0
3.0
2.0
2.0
1.0
1.0
3.0
2.0
2.0
2.0
1.0
1.0
1.0
1.0
2.0
3.0
1.0
3.0
3.0
1.0
1.0
5.0
3.0
5.0
1.0
2.0
1.0
5.0
3.0
3.0
1.0
5.0
3.0
1.0
1.0
1.0
5.0
4.0
3.0
2.0
1.0
1.0
5.0
2.0
3.0
1.0
3.0
3.0
3.0
1.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
4.0
5.0
6.0
1.0
4.0
3.0
6.0
4.0
4.0
6.0
6.0
4.0
1.0
3.0
6.0
6.0
3.0
6.0
4.0
3.0
6.0
4.0
6.0
6.0
5.0
3.0
4.0
6.0
6.0
6.0
6.0
4.0
4.0
6.0
4.0
6.0
4.0
6.0
1.0
4.0
Etnik/
Suku
3.0
1.0
2.0
1.0
1.0
2.0
1.0
2.0
3.0
1.0
4.0
2.0
4.0
1.0
1.0
2.0
1.0
2.0
1.0
3.0
4.0
2.0
1.0
1.0
5.0
2.0
1.0
3.0
4.0
2.0
1.0
1.0
1.0
2.0
2.0
3.0
4.0
1.0
4.0
2.0
2.0
Lama
Perawatan
1.0
1.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
2.0
2.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
2.0
2.0
1.0
Perilaku
Merokok
2.0
1.0
1.0
1.0
2.0
2.0
1.0
1.0
2.0
2.0
2.0
1.0
2.0
1.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
2.0
2.0
2.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
2.0
2.0
2.0
Perawatan
Sebelumnya
2.0
1.0
2.0
2.0
2.0
2.0
1.0
1.0
2.0
2.0
2.0
1.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
1.0
1.0
1.0
Jenis
DIet
1.0
1.0
2.0
1.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
1.0
2.0
2.0
1.0
1.0
2.0
1.0
2.0
1.0
2.0
1.0
1.0
2.0
2.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
1.0
Status
Kawin
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
1.0
1.0
2.0
1.0
2.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
Kepuasan
Pasien
3.0
2.0
2.0
3.0
1.0
3.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
2.0
3.0
2.0
3.0
2.0
3.0
2.0
3.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
1.0
1.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
2.0
2.0
2.0
1.0
1.0
2.0
1.0
2.0
2.0
2.0
2.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
1.0
2.0
1.0
2.0
2.0
1.0
2.0
1.0
3.0
1.0
3.0
1.0
2.0
2.0
1.0
1.0
1.0
2.0
3.0
2.0
2.0
3.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
1.0
2.0
1.0
1.0
2.0
2.0
1.0
1.0
2.0
2.0
1.0
3.0
3.0
3.0
3.0
3.0
1.0
3.0
1.0
3.0
3.0
3.0
5.0
4.0
3.0
1.0
5.0
3.0
1.0
5.0
5.0
3.0
3.0
5.0
3.0
3.0
3.0
1.0
4.0
5.0
5.0
2.0
3.0
3.0
4.0
5.0
3.0
3.0
5.0
5.0
2.0
1.0
4.0
3.0
4.0
5.0
3.0
3.0
5.0
5.0
6.0
4.0
4.0
6.0
6.0
4.0
6.0
4.0
6.0
6.0
5.0
4.0
4.0
6.0
6.0
5.0
2.0
6.0
6.0
3.0
6.0
5.0
3.0
6.0
3.0
3.0
6.0
5.0
6.0
1.0
3.0
5.0
4.0
6.0
3.0
6.0
5.0
6.0
4.0
6.0
5.0
3.0
6.0
4.0
6.0
3.0
5.0
1.0
2.0
1.0
2.0
3.0
4.0
1.0
2.0
1.0
2.0
1.0
1.0
5.0
3.0
5.0
4.0
2.0
2.0
1.0
1.0
2.0
3.0
2.0
4.0
2.0
3.0
1.0
5.0
3.0
1.0
5.0
2.0
2.0
2.0
4.0
5.0
1.0
3.0
1.0
1.0
1.0
5.0
2.0
1.0
4.0
2.0
1.0
3.0
1.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
1.0
1.0
1.0
2.0
3.0
2.0
2.0
1.0
3.0
1.0
1.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
1.0
2.0
3.0
1.0
1.0
2.0
2.0
2.0
2.0
1.0
2.0
3.0
1.0
2.0
1.0
2.0
2.0
3.0
1.0
1.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
1.0
1.0
2.0
1.0
1.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
1.0
2.0
2.0
2.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
2.0
2.0
2.0
1.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
2.0
2.0
1.0
2.0
2.0
1.0
2.0
1.0
2.0
2.0
1.0
2.0
2.0
2.0
1.0
2.0
1.0
1.0
1.0
2.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
2.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
2.0
1.0
1.0
1.0
1.0
1.0
3.0
3.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
3.0
3.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
3.0
2.0
Lampiran. 3
No.Resp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
WM1
4.0
4.0
3.0
3.0
5.0
4.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
WM2
5.0
4.0
4.0
4.0
5.0
4.0
5.0
4.0
4.0
3.0
3.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
WM3
5.0
4.0
4.0
4.0
5.0
4.0
5.0
4.0
4.0
3.0
3.0
4.0
5.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
5.0
3.0
4.0
4.0
5.0
3.0
4.0
3.0
3.0
3.0
3.0
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
5.0
3.0
3.0
4.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
5.0
3.0
3.0
4.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
3.0
4.0
3.0
No
.Resp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
PM1
PM2
PM3
PM4
PM5
PM6
PM7
4.0
4.0
4.0
3.0
5.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
5.0
4.0
4.0
3.0
4.0
5.0
4.0
3.0
5.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
5.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
5.0
4.0
4.0
4.0
4.0
5.0
5.0
3.0
5.0
3.0
4.0
5.0
4.0
3.0
4.0
4.0
4.0
5.0
3.0
4.0
3.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
2.0
5.0
3.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
5.0
3.0
4.0
4.0
3.0
5.0
4.0
3.0
4.0
3.0
3.0
5.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
4.0
3.0
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
4.0
3.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
4.0
2.0
3.0
3.0
2.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
2.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
2.0
3.0
4.0
3.0
2.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
3.0
2.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
4.0
2.0
3.0
3.0
3.0
4.0
2.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
5.0
3.0
3.0
4.0
4.0
5.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
4.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
5.0
3.0
3.0
4.0
3.0
5.0
3.0
5.0
5.0
3.0
3.0
4.0
4.0
4.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
2.0
2.0
3.0
3.0
2.0
4.0
2.0
2.0
3.0
2.0
3.0
3.0
3.0
No
.Resp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
RM1
RM2
RM3
RM4
RM5
RM6
RM7
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
5.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
5.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
5.0
5.0
5.0
5.0
4.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
4.0
5.0
4.0
3.0
3.0
4.0
5.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
5.0
3.0
3.0
3.0
5.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
5.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
5.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
5.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
4.0
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
5.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
2.0
2.0
3.0
2.0
3.0
2.0
4.0
3.0
3.0
2.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
4.0
5.0
3.0
3.0
4.0
3.0
3.0
5.0
4.0
4.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
5.0
3.0
3.0
2.0
2.0
2.0
4.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
5.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
3.0
2.0
3.0
2.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
4.0
5.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
4.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
2.0
3.0
2.0
4.0
4.0
2.0
3.0
3.0
2.0
3.0
2.0
5.0
3.0
4.0
3.0
3.0
4.0
5.0
3.0
2.0
3.0
2.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
2.0
2.0
2.0
2.0
3.0
4.0
2.0
2.0
3.0
2.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
No
.Resp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
KP1
KP2
KP3
KP4
KP5
KP6
KP7
KP8
KP9
KP10
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
5.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
5.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
5.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
5.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
3.0
5.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
5.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
4.0
5.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
2.0
3.0
2.0
2.0
2.0
3.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
4.0
3.0
2.0
3.0
2.0
2.0
2.0
3.0
2.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
2.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
4.0
3.0
2.0
3.0
2.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
2.0
4.0
2.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
3.0
4.0
3.0
2.0
2.0
2.0
2.0
2.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
2.0
3.0
4.0
3.0
3.0
5.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
5.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
5.0
4.0
3.0
4.0
4.0
5.0
3.0
3.0
3.0
3.0
4.0
3.0
5.0
5.0
2.0
3.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
5.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
5.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
5.0
4.0
3.0
3.0
2.0
3.0
2.0
4.0
3.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
2.0
4.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
2.0
2.0
2.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
2.0
3.0
2.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
4.0
3.0
2.0
2.0
5.0
3.0
3.0
4.0
4.0
5.0
3.0
3.0
3.0
3.0
4.0
3.0
5.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
2.0
4.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
3.0
1.0
2.0
2.0
3.0
1.0
3.0
2.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
2.0
2.0
3.0
2.0
3.0
2.0
4.0
2.0
3.0
2.0
3.0
3.0
3.0
2.0
2.0
3.0
4.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
4.0
3.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
3.0
2.0
2.0
3.0
4.0
2.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
2.0
3.0
2.0
3.0
3.0
3.0
4.0
3.0
2.0
2.0
2.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
2.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
4.0
4.0
2.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
2.0
2.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
2.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
2.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
2.0
3.0
2.0
2.0
3.0
3.0
2.0
2.0
2.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
4.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
2.0
4.0
3.0
4.0
4.0
3.0
4.0
4.0
3.0
2.0
3.0
No
.Resp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
KA
M1
4.0
4.0
4.0
4.0
4.0
4.0
5.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
5.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
4.0
4.0
3.0
3.0
KA
M2
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
4.0
3.0
KA
M3
3.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
KA
M4
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
KA
M5
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
2.0
4.0
3.0
3.0
3.0
2.0
3.0
4.0
3.0
2.0
KA
M6
3.0
4.0
3.0
4.0
2.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
3.0
4.0
3.0
4.0
3.0
4.0
5.0
3.0
5.0
3.0
4.0
3.0
5.0
4.0
4.0
4.0
3.0
4.0
5.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
5.0
3.0
3.0
KA
M7
4.0
4.0
4.0
4.0
4.0
4.0
4.0
5.0
4.0
4.0
4.0
3.0
4.0
5.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
2.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
KA
M8
4.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
5.0
4.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
3.0
KA
M9
3.0
3.0
4.0
3.0
4.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
2.0
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
2.0
3.0
3.0
4.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
4.0
4.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
2.0
2.0
2.0
2.0
3.0
2.0
3.0
2.0
3.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
3.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
4.0
5.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
2.0
2.0
3.0
2.0
3.0
3.0
2.0
2.0
2.0
2.0
2.0
2.0
2.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
2.0
2.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
2.0
3.0
3.0
3.0
2.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
4.0
4.0
4.0
4.0
4.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
2.0
3.0
4.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
2.0
4.0
2.0
2.0
3.0
3.0
4.0
2.0
3.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
2.0
3.0
3.0
2.0
2.0
3.0
2.0
4.0
3.0
2.0
4.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
No
.Resp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
VM1
VM2
VM3
VM4
3.0
4.0
3.0
4.0
3.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
4.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
4.0
4.0
3.0
4.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
3.0
4.0
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
3.0
4.0
3.0
3.0
4.0
3.0
3.0
2.0
2.0
3.0
4.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
3.0
3.0
2.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
3.0
3.0
3.0
3.0
3.0
4.0
3.0
4.0
4.0
3.0
2.0
3.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
4.0
4.0
3.0
2.0
2.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
2.0
3.0
2.0
3.0
4.0
3.0
3.0
3.0
4.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
3.0
3.0
3.0
3.0
2.0
3.0
3.0
3.0
3.0
3.0
3.0
2.0
2.0
2.0
3.0
2.0
4.0
3.0
2.0
4.0
3.0
2.0
2.0
3.0
3.0
3.0
4.0
2.0
2.0
2.0
2.0
3.0
4.0
2.0
2.0
3.0
3.0
3.0
2.0
3.0
Lampiran 4. Uji Univariat
JenisKelamin
Frequency
Valid Pria
Percent
LamaRawat
Valid
Percent
Cumulative
Percent
40
44.9
44.9
44.9
Wanita
49
55.1
55.1
100.0
Total
89
100.0
100.0
Umur
Frequency
Percent
Valid
Percent
Frequency
Valid 3-6
29
32.6
32.6
39-59
44
49.4
49.4
82.0
60-80
16
18.0
18.0
100.0
Total
89
100.0
100.0
Valid SD
Percent
56.2
56.2
33
37.1
37.1
93.3
11-14
6
6.7
6.7
100.0
Total
89
100.0
100.0
Frequency
Valid YA
21.3
21.3
21.3
7.9
7.9
29.2
SMA
39
43.8
43.8
73.0
6
6.7
6.7
79.8
SARJA
NA
18
20.2
20.2
100.0
Total
89
100.0
100.0
31.5
31.5
31.5
61
68.5
68.5
100.0
Total
89
100.0
100.0
Frequency
Valid NORM
AL
Percent
4.5
Valid
Percent
Valid
Percent
Cumulativ
e Percent
71
79.8
79.8
79.8
SESUA
I
PENYA
KIT
18
20.2
20.2
100.0
Total
89
100.0
100.0
4.5
Cumulativ
e Percent
4.5
1
1.1
1.1
5.6
PEDAG
ANG
14
15.7
15.7
21.3
SWAST
A
22
24.7
24.7
46.1
PNS
11
12.4
12.4
58.4
TidakK
erja
37
41.6
41.6
100.0
Total
89
100.0
100.0
EtnikSuku
Valid JAWA
Percent
StatusKawin
NELAY
AN
Frequency
Cumulativ
e Percent
28
Pekerjaan
4
Valid
Percent
TIDAK
Cumulative
Percent
7
Valid PETANI
Percent
JenisDiet
Valid
Percent
19
Frequency
56.2
PerilakuMerokok
32.6
SMP
D3
Cumulative
Percent
50
Pendidikan
Frequency
Valid
Percent
7-10
Cumulative
Percent
Valid 18-38
Percent
Percent
Valid
Percent
Cumulativ
e Percent
32
36.0
36.0
36.0
BATAK
27
30.3
30.3
66.3
MELAY
U
12
13.5
13.5
79.8
PADAN
G
11
12.4
12.4
92.1
100.0
ACEH
7
7.9
7.9
Total
89
100.0
100.0
Frequency
Valid KAWIN
Percent
Valid
Percent
Cumulativ
e Percent
74
83.1
83.1
83.1
TIDAKK
AWIN
15
16.9
16.9
100.0
Total
89
100.0
100.0
PerawatanSebelumnya
Frequency
Percent
Valid
Percent
Cumulativ
e Percent
Valid PERNA
H
28
31.5
31.5
31.5
TIDAK
PERNA
H
61
68.5
68.5
100.0
Total
89
100.0
100.0
KepuasanPelayananMakanan
Frequency
Valid Sangat
Tidak
Puas
Percent
Valid
Percent
Cumulativ
e Percent
2
2.2
2.2
2.2
Tidak
Puas
61
68.5
68.5
70.8
Cukup
Puas
26
29.2
29.2
100.0
Total
89
100.0
100.0
PM4
WM1
Frequency
Valid STP
Percent
Valid
Percent
Cumulative
Percent
10
11.2
11.2
11.2
TP
66
74.2
74.2
85.4
CP
10
11.2
11.2
96.6
3
3.4
3.4
100.0
89
100.0
100.0
P
Total
Frequency
Valid STP
Frequency Percent
2
2.2
7
7.9
7.9
7.9
51
57.3
57.3
65.2
CP
31
34.8
34.8
100.0
Total
89
100.0
100.0
Valid STP
2.2
Cumulative
Percent
2.2
TP
58
65.2
65.2
CP
26
29.2
29.2
96.6
3
3.4
3.4
100.0
89
100.0
100.0
P
Total
67.4
Valid STP
Cumulative
Percent
4
4.5
4.5
4.5
TP
50
56.2
56.2
60.7
CP
29
32.6
32.6
93.3
6
6.7
6.7
100.0
89
100.0
100.0
P
Total
2.2
2.2
2.2
50.6
50.6
52.8
CP
42
47.2
47.2
100.0
Total
89
100.0
100.0
PM6
Frequency Percent
Cumulative
Percent
1.1
TP
39
43.8
43.8
44.9
CP
40
44.9
44.9
89.9
9
10.1
10.1
100.0
89
100.0
100.0
P
Total
PM7
15.7
15.7
15.7
57.3
57.3
73.0
CP
16
18.0
18.0
91.0
8
9.0
9.0
100.0
89
100.0
100.0
13.5
13.5
56.2
56.2
69.7
Total
CP
23
25.8
25.8
95.5
4
4.5
4.5
100.0
89
100.0
100.0
RM1
Frequency
Valid STP
Valid
Percent
Cumulative
Percent
9.0
9.0
9.0
78.7
78.7
87.6
CP
9
10.1
10.1
97.8
2
2.2
2.2
100.0
89
100.0
100.0
11.2
11.2
11.2
60
67.4
67.4
78.7
Total
CP
19
21.3
21.3
100.0
Total
89
100.0
100.0
RM2
Frequency
Frequency Percent
Valid STP
10
11.2
Valid STP
11.2
Cumulative
Percent
8
10
Valid
Percent
Valid
Percent
70
TP
PM3
Percent
TP
P
Valid STP
Cumulative
Percent
51
13.5
Frequency Percent
Valid
Percent
14
50
PM2
Percent
TP
12
Total
Cumulative
Percent
1.1
TP
P
Valid
Percent
1.1
P
Valid STP
Percent
1
Valid STP
Valid
Percent
Cumulative
Percent
2
Frequency
PM1
Valid
Percent
45
Valid STP
Valid
Percent
Percent
TP
Frequency
WM3
Frequency Percent
Cumulative
Percent
PM5
WM2
Valid STP
Valid
Percent
TP
Frequency
Valid
Percent
Percent
Percent
Valid
Percent
Cumulative
Percent
7
7.9
7.9
7.9
TP
36
40.4
40.4
48.3
11.2
CP
38
42.7
42.7
91.0
P
8
9.0
9.0
100.0
89
100.0
100.0
Cumulative
Percent
TP
69
77.5
77.5
88.8
CP
10
11.2
11.2
100.0
Total
89
100.0
100.0
Total
RM3
Frequency Percent
Valid STP
TP
CP
P
Total
Valid
Percent
8
9.0
9.0
9.0
56
62.9
62.9
71.9
21
23.6
23.6
95.5
4
4.5
4.5
100.0
89
100.0
KP2
Cumulative
Percent
Frequency
Valid STP
Valid
Percent
Cumulative
Percent
8
9.0
9.0
9.0
TP
52
58.4
58.4
67.4
CP
25
28.1
28.1
95.5
4
4.5
4.5
100.0
89
100.0
100.0
P
100.0
Percent
Total
RM4
Frequency Percent
Valid STP
TP
CP
P
Total
Valid
Percent
5
5.6
5.6
5.6
61
68.5
68.5
74.2
22
24.7
24.7
1
1.1
1.1
89
100.0
100.0
KP3
Cumulative
Percent
98.9
100.0
Frequency
Valid STP
Frequency Percent
9
10.1
Valid
Percent
11
12.4
12.4
54
60.7
60.7
73.0
CP
24
27.0
27.0
100.0
Total
89
100.0
100.0
10.1
Cumulative
Percent
10.1
70
78.7
78.7
88.8
CP
10
11.2
11.2
100.0
89
100.0
100.0
Frequency
Valid 1
RM6
Frequency Percent
19.1
19.1
TP
56
62.9
62.9
82.0
CP
13
14.6
14.6
96.6
Total
3
89
3.4
100.0
3.4
100.0
100.0
2.2
2.2
2.2
24.7
27.0
TP
46
51.7
51.7
78.7
CP
14
15.7
15.7
94.4
5
5.6
5.6
100.0
89
100.0
100.0
KP5
Frequency
Valid STP
Frequency Percent
Valid STP
16.9
16.9
16.9
TP
55
61.8
61.8
78.7
CP
16
18.0
18.0
96.6
P
Total
3
89
3.4
100.0
3.4
100.0
100.0
Valid
Percent
Cumulative
Percent
12
13.5
13.5
13.5
60
67.4
67.4
80.9
CP
16
18.0
18.0
98.9
1
1.1
1.1
100.0
89
100.0
100.0
Cumulative
Percent
15
Percent
TP
Total
Valid
Percent
Cumulative
Percent
24.7
P
RM7
Valid
Percent
2
Cumulative
Percent
19.1
Percent
22
Total
Valid
Percent
17
P
12.4
STP
P
Valid STP
Cumulative
Percent
KP4
TP
Total
Valid
Percent
TP
RM5
Valid STP
Percent
KP6
Frequency
Valid STP
Percent
Valid
Percent
Cumulative
Percent
31
34.8
34.8
TP
49
55.1
55.1
89.9
CP
9
10.1
10.1
100.0
89
100.0
100.0
Total
34.8
KP1
Frequency Percent
Valid STP
TP
CP
P
Total
Valid
Percent
9
10.1
10.1
10.1
44
49.4
49.4
59.6
29
32.6
32.6
7
7.9
7.9
89
100.0
100.0
KP7
Cumulative
Percent
92.1
100.0
Frequency
Valid STP
Percent
Valid
Percent
Cumulative
Percent
20
22.5
22.5
TP
59
66.3
66.3
22.5
88.8
CP
10
11.2
11.2
100.0
Total
89
100.0
100.0
KP8
Frequency Percent
Valid STP
KAM4
Valid
Percent
Cumulative
Percent
Frequency
Valid STP
Percent
Valid
Percent
Cumulative
Percent
21
23.6
23.6
23.6
27
30.3
30.3
TP
51
57.3
57.3
80.9
TP
54
60.7
60.7
91.0
CP
17
19.1
19.1
100.0
CP
8
9.0
9.0
100.0
Total
89
100.0
100.0
89
100.0
100.0
Total
KP9
Frequency Percent
Valid STP
30.3
KAM5
Valid
Percent
Cumulative
Percent
Frequency Percent
Valid STP
Valid
Percent
Cumulative
Percent
30
33.7
33.7
33.7
33
37.1
37.1
TP
43
48.3
48.3
82.0
TP
39
43.8
43.8
80.9
CP
16
18.0
18.0
100.0
CP
17
19.1
19.1
100.0
Total
89
100.0
100.0
Total
89
100.0
100.0
KP10
Frequency Percent
Valid STP
37.1
KAM6
Valid
Percent
Cumulative
Percent
Frequency
Valid
Percent
Cumulative
Percent
4
4.5
4.5
4.5
20
22.5
22.5
22.5
TP
38
42.7
42.7
47.2
TP
43
48.3
48.3
70.8
CP
45
50.6
50.6
97.8
CP
20
22.5
22.5
93.3
100.0
100.0
P
Total
2
2.2
2.2
89
100.0
100.0
Valid STP
Percent
P
Total
6
6.7
6.7
89
100.0
100.0
KAM1
Frequency Percent
Valid STP
KAM7
Valid
Percent
Cumulative
Percent
Frequency
Valid
Percent
Cumulative
Percent
18
20.2
20.2
20.2
6
6.7
6.7
6.7
TP
34
38.2
38.2
58.4
TP
59
66.3
66.3
73.0
CP
35
39.3
39.3
97.8
CP
22
24.7
24.7
97.8
2
2.2
2.2
100.0
2
2.2
2.2
100.0
89
100.0
100.0
89
100.0
100.0
P
Total
Valid STP
Percent
P
Total
KAM2
Frequency Percent
Valid STP
KAM8
Valid
Percent
Cumulative
Percent
Frequency
Valid STP
Percent
Valid
Percent
Cumulative
Percent
18
20.2
20.2
20.2
10
11.2
11.2
11.2
TP
40
44.9
44.9
65.2
TP
34
38.2
38.2
49.4
CP
31
34.8
34.8
100.0
CP
44
49.4
49.4
98.9
Total
89
100.0
100.0
1
1.1
1.1
100.0
89
100.0
100.0
P
Total
KAM3
Frequency Percent
Valid STP
Valid
Percent
KAM9
Cumulative
Percent
23
25.8
25.8
25.8
TP
37
41.6
41.6
67.4
CP
29
32.6
32.6
100.0
Total
89
100.0
100.0
Frequency
Valid STP
Percent
Valid
Percent
Cumulative
Percent
17
19.1
19.1
TP
61
68.5
68.5
19.1
87.6
CP
11
12.4
12.4
100.0
Total
89
100.0
100.0
VM1
Frequency Percent
Valid STP
Valid
Percent
Cumulative
Percent
3
3.4
3.4
3.4
TP
59
66.3
66.3
69.7
CP
27
30.3
30.3
100.0
Total
89
100.0
100.0
VM2
Frequency Percent
Valid STP
Valid
Percent
Cumulative
Percent
3
3.4
3.4
3.4
TP
68
76.4
76.4
79.8
CP
18
20.2
20.2
100.0
Total
89
100.0
100.0
VM3
Frequency
Valid STP
Percent
Valid Cumulative
Percent
Percent
7
7.9
7.9
7.9
TP
67
75.3
75.3
83.1
CP
15
16.9
16.9
100.0
Total
89
100.0
100.0
VM4
Frequency
Valid STP
Percent
Valid Cumulative
Percent
Percent
21
23.6
23.6
23.6
TP
51
57.3
57.3
80.9
CP
17
19.1
19.1
100.0
Total
89
100.0
100.0
Lampiran 5. Uji Bivariat
JenisKelamin
Crosstab
JenisKelamin
Pria
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Count
Tidak Puas
Count
2
.0%
100.0%
100.0%
31
30
61
50.8%
49.2%
100.0%
Cukup Puas Count
% within KepuasanPelayananMakanan
Total
9
17
26
34.6%
65.4%
100.0%
Count
% within KepuasanPelayananMakanan
Total
2
% within KepuasanPelayananMakanan
% within KepuasanPelayananMakanan
Wanita
0
40
49
89
44.9%
55.1%
100.0%
Chi-Square Tests
Value
Pearson Chi-Square
df
Likelihood Ratio
Asymp. Sig. (2-sided)
a
2
.165
4.379
2
.112
.592
1
.441
3.605
Linear-by-Linear Association
N of Valid Cases
89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is
,90.
Umur
Crosstab
Umur
18-38
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Count
Tidak Puas
Count
% within KepuasanPelayananMakanan
% within KepuasanPelayananMakanan
Total
1
2
50.0%
.0%
50.0%
100.0%
22
31
8
61
36.1%
50.8%
13.1%
100.0%
6
13
7
26
23.1%
50.0%
26.9%
100.0%
29
44
16
89
32.6%
49.4%
18.0%
100.0%
Chi-Square Tests
Value
df
Asymp. Sig. (2-sided)
a
4
.263
Likelihood Ratio
5.839
4
.211
Linear-by-Linear Association
1.925
1
.165
Pearson Chi-Square
N of Valid Cases
5.249
Total
0
Count
% within KepuasanPelayananMakanan
60-80
1
Cukup Puas Count
% within KepuasanPelayananMakanan
39-59
89
a. 4 cells (44,4%) have expected count less than 5. The minimum expected count is
,36.
Pendidikan
Crosstab
Pendidikan
SD
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Tidak Puas
SMP
Count
% within
KepuasanPelayanan
Makanan
Total
0
0
1
2
50.0%
.0%
.0%
.0%
50.0%
100.0%
12
6
27
4
12
61
19.7%
9.8%
44.3%
6.6%
19.7%
100.0%
6
1
12
2
5
26
23.1%
3.8%
46.2%
7.7%
19.2%
100.0%
19
7
39
6
18
89
21.3%
7.9%
43.8%
6.7%
20.2%
100.0%
Count
% within
KepuasanPelayanan
Makanan
Total
0
Cukup Puas Count
% within
KepuasanPelayanan
Makanan
SARJA
NA
D3
1
Count
% within
KepuasanPelayanan
Makanan
SMA
Chi-Square Tests
Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
Asymp. Sig. (2-sided)
3.861a
8
.869
4.661
8
.793
.001
1
.976
89
a. 9 cells (60,0%) have expected count less than 5. The minimum expected
count is ,13.
Pekerjaan
Crosstab
Pekerjaan
PETANI
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Tidak Puas
Count
% within
KepuasanPelayana
nMakanan
Count
% within
KepuasanPelayana
nMakanan
Cukup Puas Count
% within
KepuasanPelayana
nMakanan
Total
Count
% within
KepuasanPelayana
nMakanan
NELAYAN
PEDAGANG
SWASTA
TidakKerj
a
PNS
Total
1
0
0
1
0
0
2
50.0%
.0%
.0%
50.0%
.0%
.0%
100.0%
2
1
8
16
7
27
61
3.3%
1.6%
13.1%
26.2%
11.5%
44.3%
100.0%
1
0
6
5
4
10
26
3.8%
.0%
23.1%
19.2%
15.4%
38.5%
100.0%
4
1
14
22
11
37
89
4.5%
1.1%
15.7%
24.7%
12.4%
41.6%
100.0%
Chi-Square Tests
Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
Asymp. Sig. (2-sided)
13.737a
10
.185
9.028
10
.529
.160
1
.689
89
a. 12 cells (66,7%) have expected count less than 5. The minimum expected count
is ,02.
EtnikSuku
Crosstab
EtnikSuku
JAWA
Kepuasan Sangat
Pelayana Tidak
n
Puas
Makanan
Tidak
Puas
Cukup
Puas
Total
BATAK
Count
% within
KepuasanPelayanan
Makanan
Total
1
0
0
2
50.0%
.0%
50.0%
.0%
.0%
100.0%
21
22
7
7
4
61
34.4%
36.1%
11.5%
11.5%
6.6%
100.0%
10
5
4
4
3
26
38.5%
19.2%
15.4%
15.4%
11.5%
100.0%
32
27
12
11
7
89
36.0%
30.3%
13.5%
12.4%
7.9%
100.0%
Count
% within
KepuasanPelayanan
Makanan
ACEH
0
Count
% within
KepuasanPelayanan
Makanan
PADANG
1
Count
% within
KepuasanPelayanan
Makanan
MELAYU
Chi-Square Tests
Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
Asymp. Sig. (2-sided)
5.963a
8
.651
6.211
8
.624
.649
1
.421
89
a. 9 cells (60,0%) have expected count less than 5. The minimum expected count is ,16.
LamaRawat
Crosstab
LamaRawat
3-6
Kepuasan
Pelayanan
Makanan
Sangat Tidak
Puas
Count
Tidak Puas
Count
% within KepuasanPelayananMakanan
% within KepuasanPelayananMakanan
Cukup Puas
Count
% within KepuasanPelayananMakanan
Total
Count
% within KepuasanPelayananMakanan
7-10
11-14
Total
1
1
0
2
50.0%
50.0%
.0%
100.0%
32
26
3
61
52.5%
42.6%
4.9%
100.0%
17
7
2
26
65.4%
26.9%
7.7%
100.0%
50
34
5
89
56.2%
38.2%
5.6%
100.0%
Chi-Square Tests
Value
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear Association
N of Valid Cases
df
Asymp. Sig. (2-sided)
2.171a
4
.704
2.332
4
.675
.441
1
.507
89
a. 5 cells (55,6%) have expected count less than 5. The minimum expected count
is ,11.
PerilakuMerokok
Crosstab
PerilakuMerokok
YA
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Tidak Puas
Count
% within
KepuasanPelayananMakanan
Count
% within
KepuasanPelayananMakanan
Cukup Puas Count
% within
KepuasanPelayananMakanan
Total
Count
% within
KepuasanPelayananMakanan
TIDAK
Total
0
2
2
.0%
100.0%
100.0%
20
41
61
32.8%
67.2%
100.0%
8
18
26
30.8%
69.2%
100.0%
28
61
89
31.5%
68.5%
100.0%
Chi-Square Tests
Value
df
Asymp. Sig. (2-sided)
Pearson Chi-Square
.974
a
2
.615
Likelihood Ratio
1.566
2
.457
.043
1
.836
Linear-by-Linear Association
N of Valid Cases
89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is
,63.
PerawatanSebelumnya
Crosstab
PerawatanSebelumnya
PERNAH
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Count
Tidak Puas
Count
% within KepuasanPelayananMakanan
% within KepuasanPelayananMakanan
Cukup Puas Count
% within KepuasanPelayananMakanan
Total
Count
% within KepuasanPelayananMakanan
TIDAKPERNAH
Total
1
1
2
50.0%
50.0%
100.0%
21
40
61
34.4%
65.6%
100.0%
6
20
26
23.1%
76.9%
100.0%
28
61
89
31.5%
68.5%
100.0%
Chi-Square Tests
Value
df
Asymp. Sig. (2-sided)
1.415a
2
.493
Likelihood Ratio
1.438
2
.487
Linear-by-Linear Association
1.386
1
.239
Pearson Chi-Square
N of Valid Cases
89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is ,63.
JenisDiet
Crosstab
JenisDiet
NORMAL
Kepuasan
Pelayanan
Makanan
Sangat
Tidak Puas
Count
Tidak Puas
Count
% within KepuasanPelayananMakanan
% within KepuasanPelayananMakanan
% within KepuasanPelayananMakanan
2
100.0%
.0%
100.0%
53
8
61
86.9%
13.1%
100.0%
16
10
26
61.5%
38.5%
100.0%
71
18
89
79.8%
20.2%
100.0%
Count
% within KepuasanPelayananMakanan
Total
0
Cukup Puas Count
Total
SESUAIPENYAKIT
2
Chi-Square Tests
Value
df
Asymp. Sig. (2-sided)
a
2
.020
Likelihood Ratio
7.572
2
.023
Linear-by-Linear Association
7.539
1
.006
Pearson Chi-Square
7.778
N of Valid Cases
89
a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is ,40.
StatusKawin
Crosstab
StatusKawin
KAWIN
Kepuasan
Pelayanan
Makanan
Sangat Tidak
Puas
Count
Tidak Puas
Count
% within KepuasanPelayananMakanan
2
100.0%
.0%
100.0%
Count
% within KepuasanPelayananMakanan
Total
Count
% within KepuasanPelayananMakanan
Chi-Square Tests
Value
df
Asymp. Sig. (2-sided)
1.316a
2
.518
Likelihood Ratio
1.596
2
.450
Linear-by-Linear Association
1.253
1
.263
Pearson Chi-Square
N of Valid Cases
Total
0
% within KepuasanPelayananMakanan
Cukup Puas
TIDAKKAWIN
2
89
a. 3 cells (50,0%) have expected count less than 5. The minimum expected count is
,34.
52
9
61
85.2%
14.8%
100.0%
20
6
26
76.9%
23.1%
100.0%
74
15
89
83.1%
16.9%
100.0%
Lampiran 6. Uji Multivariat
a
Coefficients
Model
Unstandardized Coefficients
B
(Constant)
Std. Error
130.235
21.061
WM
.781
.650
PM
1.563
.624
RM
-.203
KP
.402
KAM
VMM
Standardized Coefficients
t
Sig.
Beta
6.184
.000
.210
1.201
.242
.494
2.504
.020
.471
-.077
-.431
.670
.466
.165
.863
.397
-1.417
.742
-.396
-1.908
.069
-2.209
.713
-.560
-3.099
.005
PERNYATAAN KEASLIAN SKRIPSI
ANALISIS TINGKAT KEPUASAN PASIEN RAWAT INAP
TERHADAP PELAYANAN MAKANAN
DI RSU HAJI MEDAN
TAHUN 2017
SKRIPSI
Dengan ini saya menyatakan bahwa dalam skripsi ini tidak terdapat karya yang
pernah di ajukan untuk memperoleh gelar kesarjanaan di suatu perguruan tinggi,
dan sepanjang pengetahuan saya juga tidak terdapat karya atau pendapat yang
pernah ditulis atau diterbitkan oleh orang lain, kecuali yang secara tertulis diacu
dalam naskah ini dan disebut dalam daftar pustaka.
Medan,
Juli 2017
Poppy Harizani Nst
NIM. 121000468
iii