DAFTAR ISI Halaman Daftar Isi ...................................................................................................... i Daftar Gambar ............................................................................................. iii Persetujuan Proposal Penelitian ................................................................... iv BAB I BAB II Pendahuluan A. Latar Belakang ................................................................... 1 B. Rumusan Masalah .............................................................. 7 C. Tujuan Penelitian ............................................................... 7 D. Manfaat Penelitian ............................................................. 8 E. Ruang Lingkup Penelitian ................................................. 8 Tinjauan Pustaka A. Rumah Sakit ...................................................................... 10 1. Pengertian Rumah Sakit .............................................. 10 2. Rumah Sakit Sebagai Sistem Pelayanan ..................... 12 3. Fungsi Rumah Sakit ..................................................... 14 4. Kriteria Rumah Sakit ................................................... 14 B. Pelayanan Rawat Inap ....................................................... 16 C. Standar Pelayanan Minimal (SPM) ................................... 17 1. Pengertian Standar Pelayanan Minimal (SPM) ........... 17 2. Peran Standar Pelayanan Minimal (SPM) ................... 18 3. Fungsi Standar Pelayanan Minimal (SPM) ................. 20 4. Tujuan Standar Pelayanan Minimal (SPM) ................. 21 5. Penetapan Standar Pelayanan Minimal (SPM) ............ 21 6. Unsur Standar Pelayanan Minimal (SPM) .................. 23 7. Standar Pelayanan Minimal (SPM) Di Instalasi Rawat Inap .............................................................................. 25 D. Kerangka Teori .................................................................. 26 E. Kerangka Konsep .............................................................. 26 F. Variabel Dan Definisi Oprasional ..................................... 27 i BAB III Metode Penelitian A. Desain Penelitian ............................................................... 32 B. Jenis Data ........................................................................... 32 C. Tehnik Pengumpulan Data ................................................ 32 D. Pengolahan Data ................................................................ 33 E. Penyajian Data ................................................................... 33 Daftar Pustaka .............................................................................................. 34 ii DAFTAR GAMBAR Halaman Gambar 2.1 Standar Pelayanan Minimal Ruang Rawat Inap ................... 24 Gambar 2.2 Kerangka Teori ..................................................................... 25 Gambar 2.3 Kerangka Konsep ................................................................. 26 iii PERSETUJUAN PROPOSAL PENELITIAN 1. Judul Penelitian : Analisa Kualitas Standar Pelayanan Minimal Instalasi Rawat Inap Di Rumah Sakit Umum Daerah Ade M. Djoen Kabupaten Sintang 2. 3. Indetitas Peneliti : Nama : Darwis Agung Suhananto NIM : 530001352 UPBJJ : Pontianak Nomor HP : 08125638283 E-Mail : [email protected] Pembimbing I : Nama : Dr. Erdi, M.Si NIP : Institusi : E-Mail : [email protected] [email protected] Sintang, April 2019 Peneliti Darwis Agung Suhananto NIM. 530001352 Pembimbing II Pembimbing I Prof. Daryono, SH., M.A., Ph.D. NIP. Dr. Erdi, M.Si NIP iv v