Annual Report 2013 FIFASTRA
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FIFASTRA Annual Report 2013 1 2 FIFASTRA Laporan Tahunan 2013 rec·ord noun plural noun: records 1. a thing constituting a piece of evidence about the past, esp. an account of an act or occurrence kept in writing or some other permanent form. 2. the sum of the past achievements or actions of a person or organization; a person or thing’s previous conduct or performance. cre·a·tive adjective 1. relating to or involving the imagination or original ideas, esp. in the production of an artistic work. “change unleashes people’s creative energy” noun informal noun: creative; plural noun: creatives 2. a person who is creative, typically in a professional context. FIFASTRA Annual Report 2013 3 4 FIFASTRA Laporan Tahunan 2013 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility 6 Tanggung Jawab Sosial dan Lingkungan Perusahaan Corporate Social and Environment Responsibility 8 8 9 10 11 12 12 13 17 Dasar Kebijakan ESR FIF FIF ESR Policy Pelatihan ESR 2013 ESR Training 2013 Media Penyebaran Informasi ESR ESR Information DIssemination Media Asesmen AGC dan AFC AGC and AFC Assessment Asesmen AGC dan AFC FIFGROUP 2013 FIFGROUP AGC and AFC Assessment 2013 Rencana Pengembangan ESR 2014 ESR Development Plan 2014 Visi dan Misi ESR FIF FIF ESR Vission and Mission Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility Tanggung Jawab Sosial terhadap Lingkungan Corporate Social Responsibility towards Environment 25 28 Tanggung Jawab terhadap Pelanggan Responsibility towards Customers Perlindungan Karyawan dan Aspek Lingkungan, Kesehatan & Keselamatan Kerja (LK3) Employees Protection And Occupational Environment, Health & Safety (EHS) Aspect 33 FIF Group Green Lifestyle FIFGroup Green Lifestyle TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility PT Federal International Finance mengedepankan pengelolaan bisnis yang bertanggungjawab baik secara etik maupun moral kepada seluruh pemegang saham dan pemangku kepentingan. FIF sepenuhnya menyadari bahwa perkembangan Perusahaan tidak dapat dipisahkan dari keberlanjutan aspek-aspek yang mengelilingi Perusahaan seperti lingkungan, masyarakat, pelanggan dan karyawan. PT Federal International Finance promotes responsible business management both etichally and morally to all shareholders and stakeholders. FIF is fully aware that Company's development can not be separated from several aspects sustainability that are surrounding the Company namely environment, society, customers and employees. Tanggung Jawab Sosial dan Lingkungan Perusahaan Corporate Social and Environment Responsibility PT Federal International Finance (FIF) memandang PT Federal International Finance (FIF) views Corporate kegiatan Tanggung Jawab Sosial dan Lingkungan (ESR) Social Responsibility and Environment (ESR) as sebagai sebuah keharusan dan kebutuhan, dimana compulsory and necessary, where becomes part of menjadi bagian dari investasi perusahaan untuk Company’s long-term investment. FIF is highly aware jangka panjang. FIF sepenuhnya menyadari bahwa that Company’s development can not be separated perkembangan Perusahaan tidak dapat dipisahkan from sustainability of several aspects surrounding the dari keberlanjutan aspek-aspek yang mengelilingi Company such as environment, community, customers Perusahaan seperti lingkungan, masyarakat, pelanggan and employees. Those factors encourage FIF to dan karyawan. Faktor tersebut mendorong FIF untuk establish operational management that is accompanied menciptakan pengelolaan operasional yang diiringi oleh by commitment to provide benefit to all aspects related komitmen untuk memberikan manfaat kepada seluruh with Company’s business and operational activities. The aspek yang terkait dalam kegiatan bisnis dan operasional commitment is realized through Environment, Health, Perusahaan. Komitmen tersebut direalisasikan melalui Safety (EHS) and Corporate Social Responsibility (CSR). kegiatan Environment, Health, Safety (EHS) dan Corporate Social Responsibility (CSR). Kegiatan atau program ESR yang direalisasikan melalui ESR program or activity which is carried through EHS EHS merupakan realisasi dari komitmen FIF terhadap is a realization of FIF’s commitment for internal aspect aspek internal (Lingkungan, Kesehatan dan Keselamatan (Occupational Health, Safety and Environment) consists Kerja) yang terdiri dari 3 Pilar, yaitu Lingkungan of 3 pillars of Environment, Health and Safety. The (Environment), Kesehatan (Health) dan Keselamatan implementation of EHS has complied with AGC (Astra Kerja (Safety). Pelaksanaan EHS telah sesuai dengan Green Company) assessment indicators as well as pedoman penilaian AGC (Astra Green Company) dan prevailing employment regulation. peraturan perundang-undangan yang berlaku di bidang ketenagakerjaan. 6 Terhadap aspek eksternal, FIF melaksanakan kegiatan For external aspect, FIF carries CSR program or activity atau program CSR yang merupakan bentuk kontribusi as a contribution for the surrounding community or terhadap other stakeholders who are related with business and masyarakat FIFASTRA Laporan Tahunan 2013 sekitar serta pemangku operational activity of FIF. CSR Program is carried dan operasional FIF. Program CSR dilaksanakan melalui through 5 pillars such as Education, Income Generation 5 pilar, yaitu Pendidikan (Education), Pemberdayaan Activity (IGA), Health Community, Environment and Ekonomi (Income Generation Activity - IGA), Kesehatan Community Relation. CSR activity implementation in Masyarakat (Health Community), Lingkungan (Environ- FIF has complied with AFC (Astra Friendly Company) ment) dan Hubungan Masyarakat (Community Relation). and other related regulations. Tanggung Jawab Sosial Perusahaan - Company Social Responsibility kepentingan lain yang terkait dengan kegiatan usaha Pelaksanaan kegiatan CSR di FIF telah sesuai dengan pedoman penilaian AFC (Astra Friendly Company) serta ketentuan terkait lainnya. Pelaksanaan kegiatan tanggung jawab sosial FIF melalui FIF 2 (dua) pilar tersebut dilaksanakan secara sistematis through those 2 (two) pillars are performed in sehingga seluruh program dapat terlaksana dengan systematic procedure with clear duty and responsibility pembagian tugas dan tanggung jawab yang jelas bagi division for every executive organ. ESR and EHS setiap organ pelaksana. Struktur organisasi ESR tidak organization structure is not only established at Head hanya di Kantor Pusat tetapi juga hingga ke tingkat Office but also to Branch Office level. Through the cabang. Melalui pembagian struktur organisasi tersebut, organization structure division, FIF directs corporate FIF mengarahkan kegiatan tanggung jawab sosial social responsibilities that are directly engaged with the perusahaan yang dapat secara langsung berhubungan community, environment as well as other stakeholders. dengan ESR activities implementation organization structure at masyarakat, lingkungan dan pemangku kepentingan lainnya. Struktur organisasi pelaksanaan social responsibility activity implementation FIF is as follows: kegiatan ESR di FIF, sebagai berikut: President Director (Ececutive in Charge) HC & GS Director (Director in Charge) Corporate Security & EHSSR Dept. Head Corp. EHS & Social Responsibility Sub. Dept. Head Astra Green Company Astra Friendly Company Corp. Security Sub. Dept. Head Social Responsibility EHS FIFASTRA Annual Report 2013 7 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Dasar Kebijakan ESR FIF FIF ESR Policy Pelaksanaan kegiatan ESR FIF dilakukan secara FIF ESR activity sustainable implementation complies berkesinambungan sesuai dengan landasan-landasan with applicable law and regulation principal, also hukum dan peraturan yang berlaku, juga diiringi oleh visi accompanied by FIF ESR vision and strategy based on 4 dan strategi ESR FIF berdasarkan 4 (empat) pilar utama. (four) primary pillars. In its implementation, FIF also Dalam proses implementasinya FIF memiliki beberapa holds several foundations, as follows: panduan utama, yaitu: a. UU No. 40 tahun 2007 tentang Perseroan terbatas a. Law No. 40 of 2007 regarding Limited Company, pasal 74 ayat 4; Article 74 clause 4. b. Peraturan Pemerintah No. 47 tahun 2012 tentang b. Government Regulation No. 47 of 2012 regarding Tanggung Jawab Sosial dan Lingkungan Perseroan Corporate Social and Environmental Responsibility Terbatas; for Limited Company. c. Catur Dharma Astra; c. Catur Dharma Astra, d. Standardisasi Astra Green Company (AGC) dan Astra d. Astra Green Company (AGC) and Astra Friendly Friendly Company (AFC); Company (AFC) standardization e. President Letter; e. President Letter f. EHS & CSR Corporate Policy; f. EHS & CSR Corporate Policy g. Sistem manajemen Astra Green Company dan Astra g. Astra Green Company and Astra Friendly Company Friendly Company; Management System h. Proses PDCA (Plan, Do, Check, Action). h. PDCA (Plan, Do, Check, Action) Process Pelatihan ESR 2013 ESR Training 2013 Sebagai bagian dari pelaksanaan kegiatan Tanggung As part of sustainable corporate social responsibility Jawab Sosial Perusahaan secara berkelanjutan, FIF activity implementation, FIF periodically performs ESR secara berkala melaksanakan pelatihan ESR yang dapat training participated by employees at FIF Branch Office diikuti oleh karyawan di kantor cabang FIF seluruh nationwide. ESR training implementation throughout Indonesia. Pelaksanaan pelatihan ESR selama tahun 2013 was participated by 138 branch offices with detail 2013 diikuti oleh 138 cabang dengan rincian sebagai as follows: berikut: Pelatihan ESR 2013 ESR Training 2013 No 8 Tempat Training Training Place Tanggal Date Jumlah Cabang Branch 1 FIFGROUP Bandung 1 10 - 11 Juni 10 2 FIFGROUP Jambi 11 -12 April 6 3 FIFGROUP Palembang 11 -12 April 7 4 FIFGROUP Cilegon 13 - 14 Maret 7 5 FIFGROUP Makassar 13 - 17 Mei 3 6 FIFGROUP Medan 15 - 19 April 11 FIFASTRA Laporan Tahunan 2013 Tempat Training Training Place No Tanggal Date Jumlah Cabang Branch 7 FIFGROUP Banda Aceh 18 - 19 Desember 8 FIFGROUP Karawang 20 - 21 Februari 12 9 FIFGROUP Surabaya 20 - 21 Juni 20 10 FIFGROUP Pontianak 23 - 24 Mei 6 11 FIFGROUP Banjarmasin 25 - 26 April 7 12 FIFGROUP Semarang 25 - 26 Maret 16 13 FIFGROUP Jakarta 2 6 - 7 Februari 7 14 FIFGROUP Denpasar 7 - 8 Maret 6 15 FIFGROUP Balikpapan 8 - 12 April 4 16 FIFGROUP Metro 8 - 9 April 7 17 FIFGROUP Mataram 8 - 9 Maret 5 4 Jumlah Total 138 Media Penyebaran Informasi ESR ESR Information Dissemination Media FIF menyediakan media informasi company profile FIF FIF provides FIF Company profile media information and dan sosialisasi kegiatan ESR FIF kepada pihak external FIF ESR activity socialization for external parties khususnya dalam kegiatan yang bersifat sinergi dengan especially for the activities as synergy with ESR partners mitra ESR (social organization, education, public). Through the umum). (lembaga sosial, pendidikan, masyarakat Melalui media informasi tersebut, Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Pelatihan ESR 2013 ESR Training 2013 FIF information media, FIF is committed to provide berkomitmen untuk menghadirkan informasi yang appropriate information as part of implemented memadai sebagai bagian dari pertanggungjawaban Corporate Social Responsibility activities accountability. kegiatan tanggung jawab sosial Perusahaan yang dilakukan. Media informasi kegiatan ESR FIF dilakukan melalui: FIF ESR information media is carried through several media, as follows: 1. Laporan Tahunan; 1. Annual Report 2. Brosur; 2. Pamflet 3. Website; 3. Website 4. Media Internal (Mading); 4. Internal Media (Bulletin Board 5. Program Kegiatan ESR FIF. 5. FIF CSR Activity FIFASTRA Annual Report 2013 9 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Asesmen AGC dan AFC AGC and AFC Assessment Pelaksanaan ESR FIF dievaluasi secara berkala untuk FIF ESR implementation is periodically assessed to memastikan kualitas serta efisiensi bantuan yang ensure quality and efficiency of donation provided under diberikan dengan standardisasi Astra Green Company Astra Green Company (AGC) standardization as a (AGC) sebagai rujukan pelaksanaan tanggung jawab reference of social responsibility implementation on bidang lingkungan dan Astra Friendly Company (AFC) environment aspect and Astra Friendly Company (AFC) sebagai rujukan pelaksanaan tanggung jawab bidang as guidance for social responsibility implementation on sosial. social aspect. AGC terdiri dari empat pilar Green Strategy, Green Process, AGC consists of four pillar, Green Strategy, Green Green Product, dan Green Employee. Masing-masing pilar Process, Green Product, and Green Employee. Each menjadi payung bagi kebijakan, mekanisme, hasil akhir pillar is placed as foundation for policy, mechanism with berupa produk dan layanan, serta perilaku karyawan. final result as products and services as well as employees’ Sementara, AFC mengedepankan tiga komponen utama, attitude. While, AFC promotes three key factors, value, yaitu value, mindset, dan behavior. Melalui AFC dan AGC, mindset and behavior. Through AFC and AGC, every FIF setiap cabang FIF setiap tahun menjalani penilaian atas branch office conducts assessment towards its kinerjanya di kedua bidang tersebut. AGC menerapkan performance on those two aspects annually. AGC tiga macam penilaian, yaitu self assessment, cross- implements three assessments that are self-assessment assessment yang merupakan penilaian antar cabang, dan methods, cross-assessment as inter-branch assessment corporate and corporate assessment performed by Astra assessment yang dilaksanakan Astra International. International. Selanjutnya, AFC menilai kinerja cabang berdasarkan Hereinafter, AFC assessed branch office performance Indikator Kinerja Utama bagi penerapan inisiatif-inisiatif based on Key Performance Indicators related with social tanggung jawab sosial. Hasil penilaian AGC adalah responsibility predikat Emas (tertinggi), Hijau, Biru, dan Merah assessment result consists of Gold (Highest), Green, Blue (terendah), sementara AFC memberlakukan predikat and Red (Lowest), while AFC applies different predicates, Bintang 5 (tertinggi), Bintang 4, Bintang 3, Bintang 2, dan 5 stars (highest), 4 stars, 3 stars, 2 stars and 1 star Bintang 1 (terendah). Penilaian atau asesmen ESR FIF (lowest). FIF ESR assessment is carried internally by AFC dilaksanakan secara internal oleh AGC dan AFC FIF and AFC of FIFGROUP. Detail of FIF ESR assessment in GROUP. Rincian asesmen ESR FIF selama tahun 2013, 2013 is as follows: initiatives implementation. sebagai berikut: Rincian asesmen ESR FIF selama tahun 2013 Detail of FIF ESR assessment in 2013 10 Pencapaian AFC AFC Achievement AFC Pencapaian AGC AGC Achievement AGC Bintang 5 5 stars 4 Emas Gold 0 Bintang 4 4 stars 79 Hijau Green 54 Bintang 3 3 stars 3 Biru Blue 31 Bintang 2 2 stars 1 Merah Red 0 Bintang 1 1 stars 0 Hitam Black 0 Total 87 Total 85 FIFASTRA Laporan Tahunan 2013 AGC 4 Bintang 4/ 4 Stars 79 Bintang 3/ 3 Stars 3 Bintang 2/ 2 Stars 1 Bintang 1/ 1 Stars 0 Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Bintang 5/ 5 Stars Jumlah Cabang AFC 2013 Number of AFC-certified branches 2013 Emas / Gold AGC 2013 0 Hijau / Green 54 Biru / Blue 31 Merah / Red 0 Hitam / Black 0 Jumlah Cabang AGC 2013 Number of AFC-certified branches 2013 Asesmen AGC dan AFC FIFGROUP 2013 FIFGROUP AGC and AFC Assessment 2013 Asesmen Eksternal External Assessment Empat cabang terpilih dengan kriteria gedung milik & Four branches were appointed with owned and sesuai dengan jadwal pelaksanaan asesmen cabang, standardized building that are Jakarta 2, Denpasar, yaitu : Jakarta 2, Denpasar, Cilegon, Kudus. Asesmen Cilegon, Kudus. External assessment carried on 4 (four) Eksternal yang dilaksanakan terhadap 4 (empat) cabang FIF branch office were conducted by ESR Astra FIF tersebut dilaksanakan oleh ESR Astra International & International & Joint Certification by SAI Global. Joint Certification oleh SAI Global. Hijau - Bintang 3 Green - 3 Stars Hijau - Bintang 3 Green - 3 Stars Biru- Bintang 4 Blue - 4 Stars Biru- Bintang 4 Blue - 4 Stars Cilegon Jakarta 2 Kudus Denpasar FIFASTRA Annual Report 2013 11 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Rencana Pengembangan ESR 2014 ESR Development Plan 2014 Kegiatan ESR FIF merupakan kegiatan yang disusun FIF ESR activity is set of activity implemented in secara memperhatikan sustainable manner by considering the realization both realisasi baik saat ini maupun di masa yang akan datang. berksinambungan dengan for present time or in next years coming. To ensure FIF Guna memastikan keberlangsungan kegiatan ESR FIF, ESR activity sustainability, the Company has formulated Perusahaan telah merumuskan program kerja ESR ESR working program for 2013 with certain efforts tahun 2014 dengan upaya yang berfokus pada setiap focused to each pillar, among others: Pilar, yaitu: • Pilar Pendidikan • Education Pillar Pelatihan Guru, Teknik Sepeda Motor dan Beasiswa Bintang. Teacher Training, Motorcycle Training and Bintang Scholarship. • Pilar Pemberdayaan Ekonomi • Economic Development Pillar Program Pengusaha Inspiratif. Inspiring Entrepreneurs Program. • Pilar Kesehatan • Health Pillar Program 25.000 Pendonor Berhasil. 25,000 Success Donors Program. • Pilar Lingkungan • Environment Pillar Program 2.500 Pohon Tertanam di Area Konservasi. 2,500 Planted Trees at Conservation Area Program. • Pilar Hubungan Masyarakat • Community Relation Pillar Layanan Antar-Jemput Gratis untuk 5.000 orang. Free Pick-up Service for 5,000 people. Visi dan Misi ESR FIF FIF ESR Vision and Mission Pelaksanaan kegiatan CSR di FIF didasarkan pada visi CSR activity implementation at FIF is based on FIF CSR dan misi CSR FIF yaitu: vision and mission, as follows: Visi Vision Menjadikan masyarakat sejahtera yang mendukung To establish wealthy society that encourages Company’s kesinambungan dan perkembangan bisnis perusahaan. business development and sustainability. Misi Mission • Memperluas kesempatan pendidikan bagi generasi • To expand education opportunity for future penerus bangsa; • Menumbuhkan kesadaran akan keamanan kerja yang bertujuan pada peningkatan keselamatan bersama; • Membantu peningkatan kualitas hidup masyarakat dengan pemberdayaan ekonomi mandiri; • Berperan serta memperbaiki kualitas kesehatan generation; • To foster occupational awareness and safety aiming to enhance collective safety; • To assist community living quality improvement through independent economy empowerment; • To participate in improving public health quality; masyarakat; • Bersama-sama dengan masyarakat menciptakan lingkungan hidup yang sehat dan nyaman. 12 • Altogether with the community, to establish healthy and comfortable environment. Tujuan Objectives • Menjaga keberlanjutan bisnis perusahaan dengan • To preserve Company’s business sustainability by FIFASTRA Laporan Tahunan 2013 menunjang keterlibatan kegiatan stakeholders tanggung untuk enhancing stakeholders’ involvement to support sosial corporate social responsibility activity; jawab Tanggung Jawab Sosial Perusahaan - Company Social Responsibility meningkatkan perusahaan; • Membangun image perusahaan hingga dicintai masyarakat. • To establish corporate image to be admired by the society. Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility Program ESR FIF ESR Program 2013 EDUCATION HEALTH FIF PRO FIF EDU FIF HEALTH CSR FIF ACT FIF GREEN ENVIRONMENT IGA FIF melaksanakan kegiatan tanggung jawab sosial FIF performed corporate social responsibility activity perusahaan melalui partisipasi dalam program sinergi through its participation on ESR synergy program with kegiatan ESR bersama Astra International dalam Astra International on Astra Green Lifestyle and Rumah program Astra Green Lifestyle dan Rumah Pintar, Financial Pintar program, Financial Service Astra on Blood Service Astra dalam program Donor Darah, Astra Honda Donation program, Astra Honda Motor on Motorcycle Motor dalam program Teknik Sepeda Motor, PMI dalam Engineering program, PMI on Blood Donation program, program Donor Darah, Dinas Pendidikan dalam program Education Agency on Teacher Training program, Pelatihan Guru, Universitas dalam program FIFGROUP Universities on FIFGROUP Goes to Campus program Goes to Campus, dan banyak Yayasan/Lembaga Sosial and several Social Foundations on social bus and other dalam program bis sosial dan bantuan pendidikan/sarana education/infrastructures/gorceries donation as well as prasarana/sembako/dan lain-lain. other program. FIFASTRA Annual Report 2013 13 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Pelatihan Guru Teacher Training 2011 3.914 Guru Teacher 2012 3.406 Guru Teacher 2013 6.384 Guru Teacher Usaha Kecil & Dana Bergulir Small Enterprise and Revolving Fund 4 10 15 2011 2012 2013 Kelompok IGA IGA Groups Kelompok IGA IGA Groups Kelompok IGA IGA Groups Donor Darah Blood Donation 2011 5.217 pendonor darah berhasil succes donors Penghijauan Hutan Kota dan Konservasi 2012 7.305 pendonor darah berhasil succes donors 2013 14.243 pendonor darah berhasil succes donors Qurban Qurban City forest and Consevation 2013 2013 2.462 pohon di hutan kota secara nasional, universitas, dan sekolah trees in urban forests nationally, universities, and schools 14 FIFASTRA Laporan Tahunan 2013 2012 2011 13.600 kantong-package 8.805 kantong-package > 400 kantong-package In brief, FIF ESR activity implementation in 2013 is as tahun 2013, meliputi: follows: Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Secara singkat, pelaksanaan kegiatan ESR FIF selama Pelaksanaan Kegiatan ESR FIF GROUP FIF ESR Activity Implementation in 2013 Jenis Kegiatan Type of Activity A B C Kegiatan 2013 2013 Activity Kegiatan 2012 2012 Activity Kegiatan 2011 2011 Activity FIF Pendidikan FIF Education 3.406 guru mendapatkan pelatihan 3,406 Teacher participated on the training 3.914 Guru 3.914 Teacher Pelatihan Guru Teacher Training 6.384 guru dari 2.309 sekolah mendapatkan pelatihan 6,384 Teacher from 2,309 schools participated on the training Beasiswa SD/ Elementary School Scholarship 381 Siswa 381 Students 311 Siswa 311 Students 198 Siswa 198 Students Beasiswa SMP/ Junior High School Scholarship 55 Siswa 55 Students 38 Siswa 38 Students 29 Siswa 29 Students Beasiswa SMU/ / High School Scholarship 81 Siswa 81 Students 19 Siswa 19 Students 5 Siswa 5 Students Beasiswa Perguruan Tinggi/ UniversityScholarship 43 Mahasiswa 43 Students 35 Mahasiswa 35 Students 17 Mahasiswa 17 Students Renovasi dan Perlengkapan Sekolah Rennovation and School Equipment 4.638 buku komik Safety Riding 4,638 Safety Riding comic books Tebar Buku Tuai Ilmu > 3.000 buku Tebar Buku Tuai Ilmu > 3,000 books FIF Pemberdayaan Ekonomi Masyarakat FIF Public Economy Empowerment Usaha Kecil & Dana Bergulir Small Enterprise and Revolving Fund 15 kelompok IGA 15 IGA Groups 10 kelompok IGA 10 IGA Groups Program pemberdayaan ekonomi di cabang implementasi AFC 4 kelompok IGA Econonomic empowerment at AFC implementation branch 4 IGA Groups Sharing Tips Sukses Pengusaha Enterpreneurship Succsess Tips Sharing 1.581 peserta memperoleh sharing mengenai mindset berwirausaha 1,581 participants participated in enterpreneurs mindset sharing session 4.743 peserta memperoleh sharing mengenai mindset berwirausaha 4,743 participants participated in enterpreneurs mindset sharing session Program sharing komunitas pengusaha dengan tema “Mari Berbagi Ilmu” Enterpreneur sharing community program carying the theme “Lets Share Knowledge” FIF Kesehatan Masyarakat FIF Public Health Posyandu 10 Posyandu binaan 10 Partner Posyandu 10 Posyandu binaan 10 Partner Posyandu 4 Posyandu binaan 4 Partner Posyandu Donor Darah Blood Donation 14.243 pendonor darah berhasil 14,243 succes donors 7.305 pendonor darah berhasil 7,305 succes donors 5.217 pendonor darah berhasil 5,217 succes donors Pelayanan Kesehatan Gratis Free Health Care 1.240 pasien terlayani 1,240 patients 1.500 pasien terlayani 1,500 patients 773 pasien terlayani 773 patients Operasi Gratis Free Operation Treatment 10 Pasien Hernia 10 Hernia Patients 2 Pasien Colostomy 2 Colostomy Patients 2 Pasien Colostomy 2 Colostomy Patients 10.709 orang terlayani 10,709 people served Donasi Mobil Tim Medis Medical Team Car Donation Melayani > 5.000 orang Serving > 5,000 people Melayani > 5.735 orang Serving > 5,735 people Mobil Tim Medis Medical Team Car Mobil Layanan Peduli Kemanusiaan Humanity Service Car Melayani > 5.000 orang Serving > 5,000 people FIFASTRA Annual Report 2013 15 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Pelaksanaan Kegiatan ESR FIF GROUP FIF ESR Activity Implementation in 2013 Jenis Kegiatan Type of Activity D E Kegiatan 2013 2013 Activity Kegiatan 2012 2012 Activity Penghijauan Hutan Kota dan Konservasi City forest and Consevation 2.462 pohon di hutan kota secara nasional, universitas, dan sekolah 2,462 trees in urban forests nationally, universities, and schools 48.380 pohon, di TN. G. Halimun, Tn. Gede Pangrango, Hutan Wanagama, Gunung Kidul, dan hutan kota secara nasional 48 380 trees, in Mount Halimun National Forest, Gede Pangrango National Forest, Wanagama, Gunung Kidul, and national urban forest 2.000 pohon, program konservasi terumbu karang dan tukik 2,000 trees, coral reef conservation program and hatchlings Program Cleaner Production Cleaner Production Program Program Freon Matrix di Area DIY Freon Matrix Program in Yogyakarta Program reduce, reuse dan recycle Reduce, reuse and recycle Program Program reduce, reuse dan recycle Reduce, reuse and recycle Program FIF Lingkungan Hidup FIF Environment FIF Hubungan Masyarakat FIF Public Relation Sumbangan Lingkungan Environment Donation 80 Panti asuhan 80 Orphanage 77 Panti asuhan 77 Orphanage > 75 Sponsorship > 75 Sponsorships Amal untuk Rumah Ibadah Religious Facility Donation > 40 rumah ibadah > 40 Religious Facilities > 40 rumah ibadah > 40 Religious Facilities > 40 rumah ibadah > 40 Religious Facilities Khitanan Massal Mass Circumcision 605 anak 605 children 400 anak 400 children 115 anak 115 children Qurban Qurban 13.600 kantong dari 260 kambing dan 2 sapi 13,600 package from 260 goats and 2 cows 8.805 kantong dari 163 kambing dan 43 sapi di 83 cabang 8,805 package from 163 goats and 43 cows in 83 branch. > 400 kantong > 400 package Program Difable Mandiri Difable Mandiri Program Program bekerja di perusahaan untuk para difable Working opportunity in the Company for difable Program bekerja di perusahaan untuk para difable Working opportunity in the Company for difable Program bekerja di perusahaan untuk para difable Working opportunity in the Company for difable Mobil Sosial dan Bis Sosial Social Car and Social bus 10.956 orang terlayani dari 93 lembaga sosial 10,956 people from 93 social organizations served 4.532 orang terlayani, dari 87 lembaga sosial 4,532 people from 87 social organizations served Melayani >4.554 orang dari 81 lembaga sosial Serving > 4,554 people from 81 social organizations Mobil Layanan Masjid 16 Kegiatan 2011 2011 Activity FIFASTRA Laporan Tahunan 2013 Melayani 14 Masjid, 679 orang Serving 14 Mosque, 679 people ESR Fund Management 2013 Anggaran yang dialokasikan untuk merealisasikan Budget allocated to realize FIF ESR activity throughout kegiatan ESR FIF selama tahun 2013 mencapai 2013 reached to Rp5,022,134,704, with detail as Rp5.022.134.704, dengan rincian sebagai berikut: follows: (dalam rupiah) Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Pengelolaan Dana ESR 2013 (dalam rupiah) Pengelolaan Dana ESR 2013 ESR Fund Management 2013 Focus Pendidikan Actual CSR 2013 Actual Ta’zir FIF Syariah 2013 1.706.661.733 Total Focus 1.706.661.733 Education Pemberdayaan Ekonomi 253.767.835 98.000.000 351.767.835 Economy Kesehatan Masyarakat 860.644.445 10.000.000 870.644.445 Public Health Lingkungan Hidup 49.695.200 129.752.000 1.179.447.200 Environment Hubungan Masyarakat 13.613.491 913.613.491 Public Relation 5.022.134.704 Total Jumlah 3.784.383.704 1.237.752.000 Secara terperinci, kegiatan ESR FIF selama tahun 2013 Comprehensively, FIF ESR in 2013 based on scope of sesuai dengan lingkup kegiatan dibagi ke dalam kegiatan activity is divided into Corporate Social Responsibility Tanggung Jawab Sosial terhadap lingkungan, kegiatan on pelibatan dan pengembangan masyarakat serta kegiatan development and Corproate Social Responsibility Tanggung Jawab Sosial terhadap Pelanggan. Rincian towards the customers. Detail of those activities are as kegiatan-kegiatan tersebut, sebagai berikut: follows: Tanggung Jawab Sosial Terhadap Lingkungan Corporate Social Responsibility towards Environment Kegiatan Tanggung Jawab Sosial terhadap lingkungan Corporate didasarkan pada kesadaran FIF untuk berpartisipasi environment is based on FIF awareness to participate on dalam upaya pelestarian lingkungan sebagai salah satu environment preservation initiative as one aspect aspek yang terkait kegiatan operasional sehari-hari related with Compan’s daily operational activity. Social Perseroan. Pelaksanaan kegiatan tanggung jawab sosial responsibility activity implementation towards the terhadap lingkungan didasarkan pada Pilar ESR dalam environment is based on ESR Pillar on Environment aspek Lingkungan Hidup. aspect. Pada tahun 2013, pelaksanaan kegiatan tanggung jawab In 2013, corporate social responsibility activity sosial terhadap lingkungan diselenggarakan melalui implementation was performed through tree planting kegiatan tanam pohon di hutan kota atau area activity at city forest or conservation area, environment konservasi, kerja bakti lingkungan, bantuan tempat community service, waste bin donation. Related with sampah. Terkait kegiatan tersebut, FIF telah menanam those activities, FIF has planted 2,462 trees at 10 Environment, Social community involvement Responsibility towards and the FIFASTRA Annual Report 2013 17 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility 2.462 pohon di 10 lokasi kegiatan (Kantor Pusat, Cilegon, activities location (Head Office, Cilegon, Jakarta 2, Jakarta 2, Jakarta 3, Rangkasbitung, Distric Bandung, Jakarta 3, Rangkasbitung, Bandung Distric, Kudus, Kudus, Mempawah, Singkawang, Luwuk). Mempawah, Singkawang, Luwuk). Dampak Keuangan Financial Impact Anggaran yang dialokasikan untuk merealisasikan Budget kegiatan tanggung jawab sosial terhadap lingkungan responsibility activity on environmental aspect in 2013 pada tahun 2013 mencapai Rp1.179.447.200. amounted to Rp1,179,447,200. Pelibatan dan Pengembangan Masyarakat Community Involvement and Development Salah satu kegiatan FIF yang ditujukan untuk memenuhi One of FIF activity is aimed to comply with corporate apek pertanggungjawaban sosial Perusahaan terhadap social responsibility aspect on community involvement pelibatan dan pengembangan masyarakat dilaksanakan and development that is carried through Teacher melalui kegiatan Pelatihan Guru, Beasiswa, dan kegiatan Training, Scholarship and FIF Goes to Campus program. allocated to perform corporate social FIF Goes to Campus. Pilar Pendidikan Education Pillar • Kegiatan Pelatihan Guru • Teacher Training Activity Pelaksanaan kegiatan pelatihan guru pada tahun 2013 melibatkan hingga 6.384 guru di 2.309 to 6,384 teachers from 2,309 schools, organized at sekolah, dilaksanakan di 19 kota/cabang. 19 cities/branches. • Program Beasiswa FIF menyelenggarakan • Scholarship Program program beasiswa FIF provides education scholarship program to pendidikan kepada siswa yang dianggap berprestasi excellent students through internal and external melalui program beasiswa internal dan eksternal. scholarship program. FIF internal scholarship Pelaksanaan program beasiswa internal FIF selama program tahun 2013 diberikan kepada 245 anak dan program provided to 245 students and external scholarship beasiswa eksternal diberikan kepada 315 anak. program was provided to 315 children. • FIF Goes to Campus 18 Teacher training activity in 2013 participated by up implementation throughout 2013 was • FIF Goes to Campus Sebagai bagian dari komitmen untuk mengembang- As part of the commitment on community kan masyarakat dari aspek pendidikan, FIF menye- development from education aspect, FIF implements lenggarakan kegiatan FIF Goes to Campus di beberapa FIF Goes to Campus activity in several universities. kampus. Melalui kegiatan FIF Goes to Campus, FIF Through FIF Goes to Campus activity, FIF also juga memberikan beasiswa serta mengadakan provides kesempatan rekrutmen langsung untuk mahasiswa recruitment universitas yang bersangkutan, diantaranya: Universities, namely: 1. Universitas Panca Sakti Tegal 1. Universitas Panca Sakti Tegal Bantuan beasiswa senilai Rp25.000.000 serta scholarship for the and performed students on direct respective Scholarship support amounted to Rp25.000.000 mengadakan rekrutmen bagi para mahasiswa and recruitment for Universitas Panca Sakti, Universitas Panca Sakti, Tegal. Tegal students. FIFASTRA Laporan Tahunan 2013 Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Bantuan Beasiswa “FIF Peduli Pendidikan” Universitas Pancasakti, Tegal “FIF Peduli Pendidikan” Scholarship Donation for Universitas Pancasakti, Tegal 2. Universitas Padjajaran, Bandung. Bantuan beasiswa berupa laptop 2. Universitas Padjajaran, Bandung senilai Rp28.000.000 serta rekrutmen mahasiswa Rp28.000.000 and students recruitment to sebagai karyawan FIF. Selain program tersebut, FIF juga melaksanakan Scholarship support in form of laptop valued of become FIF employees. Besides the donation and scholarship program, kegiatan tanam 100 pohon di lingkungan kampus FIF also implemented 100 trees planting in Universitas Padjajaran, Bandung. Universitas Padjajaran circumstances, Bandung. 3. Universitas Sahid 3. Universitas Sahid Partisipasi FIF dalam acara ulang tahun (Dies FIF’s participation on Universitas Sahid Natalis) Universitas Sahid. Kontribusi FIF dalam anniversary (Dies Natalis). FIF’s contribution on kegiatan tersebut berupa penyelenggaraan the activity is realized through blood donation, kegiatan donor darah, pengobatan gratis, free medical treatment, groceries package, free pembagian bantuan sembako murah, pembukaan mobile phone service outlet and motorcycle gerai service hp gratis serta penyelenggaraan exhibition activities. pameran motor. 4. Universitas Bina Sarana Informatika 4. Universitas Bina Sarana Informatika FIF berpartisipasi dalam memberikan materi FIF participated in providing general lecture kuliah umum kepada mahasiswa BSI serta material to BSI students and scholarship valued program beasiswa senilai Rp25.000.000. FIF of Rp25.000.000. FIF also performed sutdents FIFASTRA Annual Report 2013 19 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Bantuan Pelatihan Guru SMK, Jayapura Teacher Training Donation for Vocational School, Jayapura juga menyelenggarakan rekrutmen mahasiswa recruitment to cater BSI students potential to untuk join with FIF. menjaring potensi mahasiswa BSI bergabung dengan FIF. 20 5. Program FIF Credit Analysis 5. FIF Credit Analysis Program FIF juga menyelenggarakan program FIF Credit FIF also performed FIF Credit Analysis program Analysis di Sekolah Menengah Kejuruan (SMK) at vocational schools covering 24 vocational mencakup 24 SMK di 23 kota dalam bentuk schools in 23 cities in form of credity analysis program pengajaran analisa kredit bagi siswa learning program for vocational school students SMK oleh karyawan FIF. from FIF employees. Pilar Pemberdayaan Ekonomi Masyarakat Community Economy Empowerment Pillar FIFGroup bersama KOPALUNDIP Peduli FIFGROUP with KOPALUNDIP Peduli Pada akhir tahun 2013, FIF melaksanakan kegiatan At the end of 2013, FIF implements Corporate Social Tanggung Jawab Sosial Perusahaan melalui kegiatan Responsibility program through synergy with Undip bersama dengan Koperasi Alumni Undip (Kopalundip) Alumni Cooperatives (Koperasi Alumni Undip - mengadakan kegiatan sosial yaitu penyaluran dana Kopalundip) in social activity that was disbursing SME untuk pemberdayaan UMKM khususnya di Desa empowerment fund support especially at Ngampin Ngampin Kota Ambarawa Kabupaten Semarang. Village, Ambarawa City, Semarang Regent. FIFASTRA Laporan Tahunan 2013 Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Bantuan Pelatihan Servis Motor Motorcycle Service Training Assistance Pada tahap pertama yang dimulai pada tanggal 3 Januari On the first phase started on January 3rd, 2013, the 2013 lalu, kegiatan tersebut telah menyalurkan dana activity has disbursed fund to 50 SME amounted to kepada 50 UMKM sebesar Rp 50 juta dan hingga saat ini Rp50 million and currently growing to 88 SME. For the terus berkembang menjadi 88 UMKM. Untuk tahap second phase, FIFGROUP’s management redisbrused kedua ini manajemen FIFGROUP kembali menggulirkan donation for SME amounted to Rp50 million and 1 unit bantuan bagi UMKM sebesar Rp 50 juta serta satu unit Honda motorcycle that will be used as SME coordinator motor Honda sebagai sarana operasional koordinator operational vehicle and fund support amounted to UMKM dan bantuan dana sebesar Rp5.000.000 untuk Rp5.000.000 for TPA renovation. pengembangan Taman Pendidikan Al-Quran (TPA). Pemberdayaan Ekonomi Entrepreneurs Training FIF melaksanakan kegiatan pemberdayaan ekonomi FIF performs economy development activity to improve guna meningkatkan kapasitas masyarakat sebagai public capacity as benefit recipient in performing penerima manfaat dalam melakukan aktivitas ekonomi economic activity both individually and organizationally secara individu maupun organisasi menuju kemandirian. through independency. The activity is performed Kegiatan tersebut dilaksanakan melalui pelatihan through entrepreneurship training reaching to 1,581 wirausaha mencapai 1.581 peserta dengan tujuan untuk participants aiming to observe entrepreneurs potential menggali potensi dan melahirkan wirausahawan baru and produce new entrepreneurs as well as internalize serta menanamkan etos kemandirian kepada peserta independency ethics to the training participants. pelatihan. FIFASTRA Annual Report 2013 21 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Bantuan alat usaha di 5 (lima) kota besar Indonesia Productive Tools Donation in 5 (five) major cities in Indonesia Karang Taruna Binaan Partner Karang Taruna Perwujudan komitmen pelibatan dan pengembangan Community masyarakat juga dilaksanakan melalui kegiatan Karang commitment realization is also perfomed through Taruna Binaan. Kegiatan tersebut berfokus pada Partner Karang Taruna activity. The activity is focused pemberdayaan generasi muda melalui Karang Taruna on youth development through Karang Taruna to untuk mengembangkan diri melalui bantuan kegiatan develop their self through business support donation. usaha. Realisasi kegiatan Karang Taruna Binaan selama Partner Karang Taruna activity realization throughout tahun 2013, antara lain: 2013, as follows: • Karang Taruna Kelurahan Jati Padang • Jati Padang District Karang Taruna Pemberian pelatihan LP2KT senilai Rp15.000.000 and • Setiabudi District Karang Taruna Pemberian bantuan untuk Rumah Makan Kedai Donation for Kedai Setiabudi Restaurant amounted to Rp10.000.000 • Karang Taruna Guntur • Guntur Karang Taruna Pemberian bantuan untuk kedai Guntur senilai Donation Rp15.000.000. FIFASTRA Laporan Tahunan 2013 development LP2KT training facility valued Rp15.000.000 • Karang Taruna Kecamatan Setiabudi Setiabudi senilai Rp10.000.000. 22 involvement for Rp10.000.000 Kedai Guntur amounted to Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Bantuan modal usaha penanaman brokoli, Bandung Broccoli planting business capital assistance, Bandung • Karang Taruna Cilandak • Cilandak Karang Taruna Donation for motorcycle steam wash valued Pemberian bantuan untuk cuci steam motor senilai Rp10.000.000. Rp10.000.000. Pilar Kesehatan Masyarakat Public Health Pillar Kegiatan Layanan Kesehatan Health Service Activity Sebagai bagian dari komitmen kepada masyarakat, FIF As part of commitment to the society, FIF periodically secara rutin menyelenggarakan kegiatan terkait layanan implements several activities related with public health kesehatan kepada masyarakat. Selama tahun 2013, service. Throughout 2013, public service activity pelaksanaan kegiatan layanan kesehatan selama tahun implementation in 2013, as follows: 2013, sebagai berikut: • Kegiatan donor darah rutin mencakup 137 cabang dan sinergi (rutin). • Periodic blood donation activity covering 137 branches and synergy (periodic) • Menyediakan kerja sama gerai donor darah PMI • Partnership for PMI Blood Donation outlet in several di beberapa lokasi pusat perbelanjaan misalnya shopping centers namely Senayan City, Pusat Grosir FIFASTRA Annual Report 2013 23 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Kegiatan donor darah rutin mencakup 137 cabang dan sinergi (rutin) Periodic blood donation activity covering 137 branches and synergy (regular) Senayan City, Pusat Grosir Tanah Abang dan Tanah Abang and Metropilitan Mall Bekasi. Metropolitan Mall Bekasi. • Layanan kesehatan gratis dengan total pasien mencapai 1240 orang. 1240 patients. • Operasi hernia gratis mencapai 10 pasien. • Free hernia operation for 10 patients. • Pendirian 10 posyandu. • 10 posyandu development. • Kegiatan Khitanan massal gratis untuk 605 anak. • Free mass circumcision for 605 children. Pilar Hubungan Masyarakat Public Relation Pillar Bis Sosial Social bus FIF memberikan bantuan transportasi bagi lembaga FIF provides transporation support for social institution sosial yang membutuhkan dengan kriteria kegiatan with certain social, education, health & religious sosial, pendidikan, kesehatan & keagamaan serta activities criteria as well as to support office operational menunjang kegiatan operasional kantor. Hingga tahun activity. As of 2013, FIF Social Bus has served 10,956 2013, Bis Sosial FIF telah melayani 10.956 penumpang pessengers from 360 institutions & internal party. dari 360 lembaga & internal. 24 • Free medical treatment with total patient reached to FIFASTRA Laporan Tahunan 2013 Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Salah satu kegiatan terkait Tanggungjawab Sosial Perusahaan di bidang hubungan masyarakat One of Corporate Social Responsibility in Community Relation aspect Selain pengadaan Bis Sosial tersebut, FIF juga Besides Social bus procurement, FIF also distributed menyalurkan emergency response donation, Qurban donation and bantuan tanggap darurat bencana, bantuan Qurban, bantuan untuk panti asuhan. orphanage donation. Tanggung Jawab Terhadap Pelanggan Responsibility towards the Customers Sebagai perusahaan penyedia layanan pembiayaan, FIF As financing service provider Company, FIF operates menyelenggarakan kegiatan bisnis yang menempatkan business activity that places the customers as primary pelanggan sebagai faktor utama. FIF sepenuhnya factor. FIF is compeletely aware that sustainable menyadari bahwa bisnis yang berkelanjutan salah business will be realized namely through Company’s satunya dapat tercapai melalui dedikasi dan upaya dedication and effort to deliver best added-value service Perseroan untuk menghadirkan pelayanan terbaik yang to the customers. Besides service improvement, FIF is bernilai tambah kepada seluruh pelanggan. Selain also continuously committed to establish harmonious peningkatan kualitas layanan, FIF juga senantiasa relationship with the customers. berupaya untuk mewujudkan hubungan yang harmonis dengan para pelanggan. FIFASTRA Annual Report 2013 25 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Perwujudan komitmen FIF untuk membangun FIF’s commitment realization to establish harmonious hubungan yang harmonis dan berkelanjutan dengan and sustainable relationship with all customers is seluruh pelanggan dilaksanakan melalui metode implemented through Trampil method as FIF service TRAMPIL sebagai standar pelayanan yang FIF terapkan standard to respond customers’ complaints. Trampil untuk menanggapi keluhan konsumen. Metode Trampil method is implemented on several activities related with diterapkan dalam seluruh kegiatan yang berhubungan the customers both carried through direct call via dengan pelanggan baik saat melakukan kontak via telephone number or direct visit to the customers. telepon ataupun kunjungan langsung ke pelanggan. 26 T Tenangkan diri Calm down R Redakan dengan maaf Relieve the apology A Ajukan pertanyaan dan empati Propose question and empathy M Memberikan alternatif solusi Provide alternative solution P Pastikan dengan mengkonfirmasi Ensure by confirming I Ingat salam penutup Remember to give closing greetings L Lakukan evaluasi Performs evaluation Selain pendekatan layanan pelanggan melalui metode Besides customer service approach through Trampil Trampil, FIF juga menyediakan berbagai saluran dan method, FIF also provides several communication media media komunikasi yang dapat diakses oleh para and channels that may be accessed by the customers in pelanggan dalam menyampaikan keluhan, saran ataupun delivering compalints, suggestions or inquiries related permintaan terkait produk dan jasa FIF. with FIF products and services. FIFASTRA Laporan Tahunan 2013 Customers communication center or channel provided yang disediakan oleh FIF antara lain melalui: by FIF are namely through: • Kotak saran yang ditempatkan di lokasi Kantor • Suggestion box located at FIF Branch Office Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Sarana komunikasi atau Pusat Pengaduan Konsumen Cabang FIF; • Grup Facebook “FIFCLUB”; • “FIFCLUB” Facebook Group • Layanan Pelanggan melalui situs Perseroan dengan • Customers Service through website at: alamat: http://www.fifgroup.co.id/contactus http://www.fifgroup.co.id/contactus • Pusat Layanan Pelanggan melalui telepon di nomor • Customers call center through number 021 021 7698899. 7698899. Untuk memastikan proses tindak lanjut keluhan ataupun To ensure complaints or suggestion follow-up process masukan yang diterima dari pelanggan, FIF telah memiliki received from the mekanisme proses tindak lanjut keluhan pelanggan, customers complaints follow-up mechanism, as follows: customers, FIF has established sebagai berikut: Pelanggan menyampaikan keluhan melalui telepon, email atau website Proses penyelesaian pengaduan pelanggan oleh cabang, maksimal 1 x 24 jam Customers deliver complaints through email or website Complaint settlement process by Branch Office maximum within 1 x 24 hours Cabang membuat laporan ke Kantor Pusat Branch Offices delivered report to the Head Office Pelanggan menyampaikan keluhan melalui Group facebook Proses penyelesaian pengaduan pelanggan oleh cabang, maksimal 2x 24 jam Customers deliver complaints through Facebook Group Complaint settlement process by Branch Office maximum within 2 x 24 hours Penyampaian tindak lanjut keluhan pelanggan oleh Cabang Kantor Pusat akan memberikan tindak lanjut terkait solusi keluhan pelanggan Complaints Follow Up deliver conducted by Branch Office Head Office will provide solution related with customers complaints FIFASTRA Annual Report 2013 27 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Simulasi evakuasi korban pada pelatihan tanggap bencana di Cabang Tabanan Victim evacuation simulation at emergency response training in Tabanan Branch Perlindungan Karyawan dan Aspek Lingkungan, Kesehatan & Keselamatan Kerja (LK3) Employees Protection And Occupational Environment, Health & Safety (EHS) Aspect Karyawan sebagai bagian dari stakeholder FIF, dilibatkan Employees as part of FIF’s stakeholders is involved on dalam banyak kegiatan LK3 yang diimplementasikan, various EHS activites that are implemented, both as sebagai pelaku ataupun subyek. Realisasi komitmen player or subject. Company’s commitment realization perusahaan terhadap karyawan dilaksanakan melalui towards the employees is realized through Occupational aspek Lingkungan, Kesehatan dan Keselamatan Kerja Environment, Health and Safety (EHS) aspect. EHS (LK3). Kebijakan LK3 yang diterapkan FIF mengacu pada policy implemented by FIF refers to Astra Green standar Astra Green Company (AGC) serta berbagai Company (AGC) standard as well as several EHS panduan pelaksanaan LK3, antara lain: implementation guidelines, namely: • Buku Green Company (Pedoman LK3) • Green Company (EHS Manual) Book • ISO 19011:2002 (Pedoman Penilaian LK3) • ISO 19011:2002 (EHS Assessment Manual) • Buku Standar Fasilitas LK3 • EHS Standard Facility Book • SOP Instruksi Kerja • Working Instruction SOP • Standarisasi Umum • General SOP • Formulir Kerja (Panduan pelaksanaan LK3 di cabang). • Working Form (EHS implementation manual at Branch Office) 28 FIFASTRA Laporan Tahunan 2013 berdasarkan panduan-panduan tersebut, Besides previously mentioned guidelines, EHS pelaksanaan LK3 di FIF juga didasarkan pada integrasi implementation at FIF is also referring to FIF Nyaman, konsep FIF Nyaman, FIF Selamat dan FIF Sehat. FIF FIF Selamat and FIF Sehat concept integration. FIF Nyaman mewakili konsep kegiatan LK3 bertema Nyaman represents EHS activity concept carrying the pengelolaan lingkungan, ketaatan peraturan, serta theme of environmental management, regulation efisiensi biaya dan energi. FIF Selamat mewakili kegiatan compliance as well as cost and energy efficiency. FIF yang terkait dengan keselamatan kerja karyawan, dan Selamat represents activity related with employees FIF Sehat mewakili kegiatan terkait kesehatan kerja occupational safety, and FIF Sehat represents activities karyawan. Kompetensi terkait LK3 pun senantiasa related with employees occupational health. EHS related ditingkatkan. competency will also be enhanced continuously. Secara keseluruhan, ketiga konsep FIF Nyaman, FIF Generally, three concept of FIF Nyaman, FIF Selamat Selamat dan FIF Sehat tersebut diintegrasikan dalam and FIF Sehat are integrated on several activities that kegiatan-kegiatan yang berdampak langsung terhadap provides direct impact towards those three concepts ketiga konsep tersebut di mana Interaksi antara konsep where The interaction between EHS implementation pelaksanaan LK3 di FIF, sebagai berikut: concept at FIF, as follows: nt me on h En vir alt He FIF Nyaman Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Selain EHS FIF Sehat FIF Selamat Safety Program utama yang dilakukan terkait pelaksanaan LK3 Key di lingkungan FIF, yaitu: implementation at FIF, as follows: Lingkungan Kerja (FIF Nyaman) Occupational Environment (FIF Nyaman)-5 a. Progam produksi bersih a. Cleaner production program Penggunaan freon hemat daya listrik pada AC di program performed related with EHS Low electricity power Freon utilization for AC in cabang atau area tertentu secara prioritas. Dengan several branch offices or area as priority. By using the penggunaan freon tersebut pada AC di cabang, yang Freon on AC utilization at Branch Office, with largest memiliki electricity power compared with other electrical daya listrik terbesar dibandingkan FIFASTRA Annual Report 2013 29 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility Penyuluhan Kesehatan dan Penyakit Menular, FIF Group Bengkulu Health and Transmitted Desease Counseling, FIF Group Bengkulu peralatan listrik lainnya, daya listrik di cabang bisa appliances, electricity power consumption at branch turun sekitar 30% - 40%. Hal ini berdampak pada can be reduced to 30% - 40%. This will affect on penurunan biaya listrik per bulan dan per tahunnya monthly and annually electricity cost reduction dengan signifikan. significantly. Untuk mendukung kegiatan penghematan energi, To support energy efficiency activity, FIF also carries energy efficiency competition among Branch Office. FIF melaksanakan lomba penghematan energi antar Kantor Cabang. b. Program 3R (reuse, reduce, recyle) FIF melaksanakan program 3R (reduce, reuse dan b. 3R (reuse, reduce, recycle) program FIF conducts 3R program (reduce, reuse, recycle) recycle) melalui kegiatan: throughout: • Penghematan penggunaan energi listrik dengan • Electricity efficiency using timer tools. penggunaan timer. • Penggunaan kertas bolak-balik untuk keperluan • Two-sided paper usage for printing and used- cetak serta penggunaan amplop bekas layak envelope usage to send document to Branch pakai untuk mengirimkan dokumen antar Kantor Offices. Cabang. • Pemanfaatan kembali kertas bekas untuk digunakan sebagai material buku catatan. 30 FIFASTRA Laporan Tahunan 2013 • Recycling used-paper to be used as notebook. Occupational health (FIF Sehat) a. Health Workshop/Seminar a. Health Workshop/Seminar Sebagai bagian dari program LK3, FIF melaksanakan As part of EHS program, FIF implements investigation investigasi dari penyakit yang diderita karyawan towards several desease suffered by employees berdasarkan data klaim kesehatan karyawan. based on employees health claim record. The activity Kegiatan meningkatkan is aimed to improve employees health awareness, kesadaran kesehatan karyawan, menyusun program prepare health counseling program and improve FIF penyuluhan kesehatan serta meningkatkan kualitas HR quality in sustainable manner. ini bertujuan untuk Tanggung Jawab Sosial Perusahaan - Company Social Responsibility Kesehatan Kerja (FIF Sehat) SDM FIF secara berkesinambungan. Untuk mendukung kegiatan tersebut, selama tahun To support respective activity, throughout 2013, FIF 2013, FIF mengadakan penyuluhan kesehatan di 3 conducted health counseling at 3 branches, that cabang, yaitu: were: • Penyuluhan Kesehatan Penyakit Malaria dan • Malaria and DBD Desease Counselling, Benkulu DBD Cabang Bengkulu Branch. • Penyuluhan Kesehatan Penyakit Hepatitis dan Thypus Cabang Bandar Jaya •Penyuluhan Kesehatan • Hepatitis and Thypus Desease Counselling, Bandar Jaya Branch. Penyakit Hepatitis • Hepatitis Desease Counselling, Solo Branch cabang Solo b. Health Book b. Health Book c. Health Awareness c. Health Awareness Keselamatan Kerja (FIF Selamat) Occupational Safety (FIF Selamat) a. Emergency Drill Simulation; a. Emergency Drill Simulation; b. Fulfillment of Emergency Equipment (esp. APAR); b. Fulfillment of Emergency Equipment (esp. APAR); c. Safety Riding; c. Safety Riding; •Kegiatan Keselamatan • Safety Riding National Inspection Event, The Berkendara, Kegiatan ini dilaksanakan secara Inspeksi Nasional event was implemented simultaneously in serentak dalam tingkat nasional tanggal 15 Juni national level on June 15th, 2013 to reduce 2013 untuk mengurangi tingkat kecelakaan kerja. occupational accident rate. •Penyelenggaraan Zero Accident Award. • Zero Accident Award. FIF terus berupaya untuk meningkatkan kualitas FIF is continuously committed to enhance occupational keselamatan kerja dengan upaya untuk menurunkan safety quality with several efforts to reduce occupational tingkat kecelakaan kerja. Selama tahun 2013, FIF berhasil accident rate. Throughout 2013, FIF succeeded in menurunkan tingkat kecelakaan kerja mencapai 19% reducing occupational rate to 19% for field officer and untuk pekerja lapangan dan 4.2% untuk pekerja di Kantor. 4.2% for office emploees. Atas perwujudan kegiatan ESR secara konsisten For consistent ESR activity implementation, various tersebut, sejumlah aktivitas telah berhasil direalisasikan activities had been successfully realized throughout selama tahun 2013. Salah satu bentuk pengakuan 2013. One of the acknowledgement for FIF ESR activity terhadap pelaksanaan kegiatan ESR FIF adalah dengan is Zero Accident Award 2013 from East Java Provinvial FIFASTRA Annual Report 2013 31 TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility diraihnya penghargaan 2013 Zero Accident Award dari Government and Manpower Agency related with FIF Pemerintah Provinsi Jawa Timur dan Kementerian achievement in improving Occupational Health and Tenaga Kerja terkait dengan keberhasilan FIF dalam Safety practice quality at East Java Branch Office. meningkatkan kualitas praktik Kesehatan dan Keselamatan Kerja di kantor cabang Surabaya, Jawa Timur. Rincian penurunan tingkat kecelakaan kerja FIF untuk Detail of FIF occupational accident declining for 2012 periode 2012 dan 2013, sebagai berikut: and 2013, as follows: Interaksi antara konsep pelaksanaan LK3 di FIF Interaction between EHS implementation concept at FIF Kategori Cathegory Jan-Okt 12 Jan-Okt 2013 Pertumbuhan Increase/Decrease Field People 496 401 -19,15% Office People 666 638 -4,20% Jumlah karyawan yang klaim 1.162 1.039 -10,59% Jumlah klaim 1.757 1.603 -8,76% 445.899.386 409.065.148 -8,26% Amount reimburse Unit Pelaksana LK3 EHS Unit Pelaksanaan kegiatan LK3 telah distandardisasikan oleh EHS activity implementation has been standardized by FIF, melalui berbagai pedoman yang telah disusun di FIF, through set of guidelines formulated at Head Office. Kantor Pusat. Penunjukan penanggung jawab (Person-in- EHS Person in Charge (PIC) appointment is carried by Charge – PIC) LK3 dilaksanakan oleh tiap Kepala Cabang every Head of Branch Office and Head of Regional Area. dan Kepala Wilayah. 32 Pelatihan LK3 EHS Training Guna meningkatkan kualitas pelaksanaan kegiatan K3 To enhance HSE activity implementation in the di Perseroan, FIF juga menyelenggarakan pelatihan Company, FIF also performs HSE training through K3 melalui kegiatan Training Ahli K3 Umum (Safety General Officer Development Program) dengan peserta training Development Program) with training participatns from FIFASTRA Laporan Tahunan 2013 HSE Expert Training (Safety Officer 3 branches on February 11th – 22nd, 2013. Besides kegiatan tersebut, FIF juga menyelenggarakan pelatihan respective activity, FIF also implements other trainings, lain, dengan rincian sebagai berikut: with detail as follows: Tanggung Jawab Sosial Perusahaan - Company Social Responsibility di 3 cabang pada tanggal 11–22 Februari 2013. Selain Pelatihan LK3 EHS Training Jenis Pelatihan Training Jumlah Cabang Number of Branch Pelatihan Gempa Bumi/Earthquake Training 2 Pelatihan Kebakaran/Fire Training 55 Jumlah/Total 57 Sosialisasi Astra Green Company secara rutin dan Periodic Astra Green Company socialization, performing berkala, melakukan proses review cabang/area secara branch/area review process by priority and enforcing 5R prioritas, dan penegasan program 5R berbentuk lomba, program in form of competition, aiming to establish dengan tujuan meraih tujuan Nyaman, Sehat, dan Comfort, Healthy and Safety appropriately. Selamat dengan baik. “FIFGroup Green Lifestyle” “FIFGroup Green Lifestyle” FIF menyadari pentingnya internasliasi nilai-nilai ESR FIF realizes the importance of ESR values internalization kepada seluruh karyawan. Untuk memenuhi tujuan to the employees. To achieve respective vision, FIF tersebut, FIF membuat berbagai media informasi, establishes several information media, announcement himbauan dan kampanye mengenai LK3. Di harapkan and campaign related with EHS. It is expected through dengan adanya informasi pada FIF Group Green the information on FIF Group Green Lifestyle will Lifestyle dapat meningkatkan pengetahuan mengenai enhance occupational environment, health and safety lingkungan, kesehatan, dan keselamatan serta dapat knowledge as well as enhance environmental awareness meningkatkan by implementing reduce, reuse and recycle. kesadaran akan peduli terhadap lingkungan dengan menerapkan aplikasi mengurangi, menggunakan kembali dan daur ulang. FIFASTRA Annual Report 2013 33 34 FIFASTRA Laporan Tahunan 2013 FIFASTRA Annual Report 2013 35 36 FIFASTRA Laporan Tahunan 2013